The point is that when good customers are abused not respected the public (especially folks considering D*) have a right to know. This is the perfect place to let folks know since many potential D* customers will research here before buying. The worst thing fr D* is that I might have returned in the future as a customer but I certainly won't now, if this is how good customers are treated. They cut their nose off in this case. Yeah I'm just one consumer but I'll be letting my friends and family know about my experience. BAD FORM. Again to reiterate, I have dealt with CSRs that gave poor service but nothing else has even been this horrifically outrageously bad, by a wide margin, I've never experienced anything like it in over 30 years.