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The most shocking interaction with a CSR I have ever experienced in my entire life!

Discussion in 'DIRECTV General Discussion' started by dubber deux, Oct 12, 2011.

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  1. Oct 13, 2011 #61 of 118

    Xsabresx Icon

    Oct 8, 2007
    You might be surprised. Every company I have worked for has used the same line "calls recorded for quality assurance" and the company line to the employees has always been "we record randomly". I have later found that every call actually is recorded.

    Oh and to the OP, I highly doubt there was anything shady about the disconnect. I got disconnected upgrading my system. CSR's everywhere are notorious for dropping calls during a transfer.
  2. Oct 13, 2011 #62 of 118

    Newshawk Hall Of Fame

    Sep 3, 2004
    If you are in Maryland, even that is illegal if all parties do not consent, as is videotaping without all parties consenting.
  3. Oct 13, 2011 #63 of 118
    Ira Lacher

    Ira Lacher Icon

    Apr 24, 2002
    That's exactly what a CSR did to me the other day. After I pointed out that new customers get the big incentives (Sunday Ticket, whole-home free) and existing subs get $5 off on programming, it was starting to make sense to just cancel DirecTV and take advantage of someone else's promotional come-ons. His response: "Well, why don't you just do that, if that's what you want?"

  4. Oct 13, 2011 #64 of 118

    SledgeHammer Icon

    Dec 28, 2007
    He hasn't responded to *anything*. Like what exactly the CSR said to him that got him all offended, etc. All of his responses have been pretty much berating the responder for not understanding him. His responses also seem to indicate that he is *very* easily angered, so I'm gonna go with my gut here and just call this a over-reaction / drama-queen situation as I can't fathom any CSR at any company just outright insulting a customer :rolleyes:.

    The fact that OP seems to have recorded the call seems equally fishy. Who the heck calls CSRs intending to record the call???
  5. Oct 13, 2011 #65 of 118

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    He needs to vent. Happens a lot on the forum.

  6. Oct 13, 2011 #66 of 118

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    I've always assumed that if I hear a message that states the call my be recorded, I'm not gonna be breaking any laws if I choose to record that call myself. Is this not true? I'm not really sure, I know some states have laws that specifically address this issue in different ways.

    Not that I'd bother to record a phone conversation, just curious.

  7. Oct 13, 2011 #67 of 118
    Carl Spock

    Carl Spock Superfly

    Sep 3, 2004
    I'd pay to get this tape up on YouTube.
  8. Oct 13, 2011 #68 of 118

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    The TS is probably very sorry he started this thread. This is just getting worse and worse, for him.

    The last time I called up to cancel my Premier Package, I got a CSR that was determined to keep me on that plan and wouldn't take no for an answer. Thought it was kind of amusing and ended up getting the Premier Package for half off the normal price. I just noticed it is back to $114 a month (or whatever the cost is) and I gotta call up again.

  9. Oct 13, 2011 #69 of 118

    Laxguy Honi Soit Qui Mal Y Pense.

    Dec 2, 2010
    Well, a quick upload and a link would do, as I've asked/cajoled/challenged the OP to do.
  10. Oct 13, 2011 #70 of 118

    SledgeHammer Icon

    Dec 28, 2007
    I kind of doubt any such tape exists :sure:. I'm pretty sure he isn't going to mail the CEO either. Just another rant.

    OP if you want us on your side, at least post your "recording".
  11. Oct 13, 2011 #71 of 118

    trh This Space for Sale

    Nov 2, 2007
    NE FL
    Can someone please post a quote from the OP where he said that he made a recording? Everything I've read he just mentions "the" recording.
  12. Oct 13, 2011 #72 of 118

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    I don't recall him specifying anything but "the" recording.

  13. Oct 13, 2011 #73 of 118
    Jon J

    Jon J Grouch Extrordinaire

    Apr 22, 2002
    Music City, USA
    "Several" may claim but only one really has.

  14. Oct 13, 2011 #74 of 118
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    Jan 24, 2007
    I’m in a “both-party” state too (CT). However, I’ve read that just because I continue the call, there by completing agreement by both parties, it’s unclear whether or not I then have to inform the CSR that I’m recording also. As far as I can tell it’s never been taken to court to there doesn’t seem to be any case law.

    It seems to me that logically if both parties have already given consent that it should apply both ways...experience has taught me that logic as most people would see it doesn’t always apply to the law. :grin:

    As to the continuing question of who recorded whom. The TS never said he recorded the call so I’m not sure why everyone would want him to produce it. I don’t know the TS’s intentions but is seems he is counting on DIRECTV to retain their recording.

    <Mod Hat> Until the TS posts something about recording please stop asking him for it. There have been enough requests already so stop asking. Further, even if it’s just about venting, there’s nothing wrong with that either so let’s be nice. :)

  15. Oct 13, 2011 #75 of 118

    dpeters11 Hall Of Fame

    May 30, 2007
    Personally, I think if there is an exit clause in a contract, if you follow that clause to get out of the contract, then it's fair game. Both sides agree to the contract, and it's weighted in favor of the other side in the case of a contract you sign with a company.

    If you have a cell phone, the contract is that you stay with them for two years. But there's nothing dishonorable about paying the ETF and getting out of it. You're not hurting the company, they have protected themselves for that situation.
  16. Oct 13, 2011 #76 of 118

    TBoneit Hall Of Fame

    Jul 27, 2006
    Well I tend to give most things two strikes not three with some exceptions. For example:

    If a eatery is dirty or can't keep their bathrooms clean and fresh smelling I'm outa there. Same with Roach or rodent infestations. And yes I've seen plenty of both in NYC, NY state including L.I. and NJ and PA.
    If it doesn't have a satisfactory health inspection I'm gone bye bye.

    I just heard about a local eatery where their cooler isn't working and the health inspector found them with meat stored in it. They were told to throw out the meat. They claimed it had just gone bad and that they were getting it fixed the next day. I wouldn't go there.

    A near bye Fast food chains franchise had bad cooling fans in their freezer for most of the summer since they didn't want to spend money fixing something they were planning to replace that fall. You could see from the condition of the products boxes that they weren't being kept cold enough.
    Even for free I wouldn't eat anything from there that was supposed to be stored frozen.

    If I go to a store and can not get anyone to help and it is not the only one of its kind around, I'm outa there.

    Bottom line is that there are very few businesses around that are irreplaceable.
    For example I have a choice of D*, E*, Fios & cable for TV. Fios, DSL, Cable & (Yuck) Dialup for internet. Plenty of Phone services available these days, same with banks.

    No need to sit there and be unhappy with something.
  17. Oct 13, 2011 #77 of 118

    SPACEMAKER Freethinker

    Dec 11, 2007
    Mason, MI
    Just reading between the lines and the OP's post history, it's my opinion that he called D* looking for a fight and ended up with a CSR who stood up for himself and his company. At that point the CSR decided to have some fun with him. I'm not saying it's right but I may have treated especially whiny and overly dramatic people the same way back when I was a CSR at a large company. We used to mute our phones and laugh at the people having meltdowns over petty issues. Good times.

    Just sayin'...
  18. Oct 13, 2011 #78 of 118

    JeffBowser blah blah blah

    Dec 21, 2006
    I feel for you Dubber. Most of my calls with DirecTV have left me wanting to pull my hair out by the roots, so I have managed to avoid calling them at all since last December. I've also learned that this is not the forum to state this if you don't wish to be roundly abused. No matter, looking forward to seeing if you have anything further you can share once this has settled.
  19. Oct 13, 2011 #79 of 118

    tonyd79 Hall Of Fame

    Jul 24, 2006
    Columbia, MD
    But why? Most of us have had good experiences when calling. Why would your calls be consistently disturbing. Type of issue?
  20. Oct 13, 2011 #80 of 118

    SledgeHammer Icon

    Dec 28, 2007
    I haven't always gotten what I wanted out of them. I called them a few months ago about how my grandfathered "HD Courtesy Pack" fell off and nobody knew what the hell I was talking about. So I lost a channel or two. Dunno if I would count that as beligerent or snide :).

    Sure I got transferred to 5 people and wasted 30 mins and none of them knew what the HD Courtesy Pack was, but still...
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