Had the service cal today for 12-4pm. Installer called at 9:30am and wanted to come at 10, uhh--yeah. He poked around a bit, swapped out the black PI with same results. Went into the attic to check multiswitch. Came down and said 'they installed the wrong PI for your system". Installed a new grey PI and Life is good again. From first phone call to drive away it was quick, easy and professional. Kudos Directv.