The old switcheroo.

Discussion in 'General DISH™ Discussion' started by twiggly2, Nov 8, 2018.

  1. twiggly2

    twiggly2 New Member

    Dec 9, 2012
    I called Dish Network today about disconnecting my service because Directv was offering their top package and equipment for 3 tvs for $132.99 for 12 months. When I talked to the account specialist with Dish she told me she can definitely beat that price and offered me Americas Everything Pack for $109.02 for 2 years. I of course accepted the offer and renewed my 2 year commitment. 45 minutes later I logged into my account and it shows my programming package Top 250, so I called the Dish account specialist back to see what happened. Now she claims it was always the Top 250, despite both of us repeatedly saying "Everything Pack" and now I am stuck in another 24 month agreement with Dish.

    Is there any recourse for me? I feel like I was lied to because I clearly stated I wanted to switch to Directv because they were offering every channel (their premier package) for a nice discount. Thank you in advance for your opinions.
  2. RBA

    RBA Well-Known Member

    Apr 14, 2013
    Try DISH Retention Dept.
  3. Claude A Greiner

    Claude A Greiner New Member

    Dec 7, 2018
    Attorney general complaint if they are unwilling to help.

    Sent from my iPhone using Tapatalk
  4. Jim5506

    Jim5506 Hall Of Fame

    Jun 7, 2004
    That conversation should have been recorded, talk to a supervisor.
  5. tampa8

    tampa8 Godfather/Supporter

    Mar 30, 2002
    Are you SURE it's exactly as you describe? Your post doesn't add up because the top 250 is not $109.02 it is presently $89.99. Are you certain they did not add Starz and Showtime separately since those are the only two Premium movie channels now in the Everything package? Your $109.00 would be just about exactly that - $89.99 Top 250, $10 Starz, $10 Showtime. The AEP package at this point is academic.

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