The old switcheroo.

Discussion in 'General DISH™ Discussion' started by twiggly2, Nov 8, 2018.

  1. twiggly2

    twiggly2 New Member

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    Dec 9, 2012
    I called Dish Network today about disconnecting my service because Directv was offering their top package and equipment for 3 tvs for $132.99 for 12 months. When I talked to the account specialist with Dish she told me she can definitely beat that price and offered me Americas Everything Pack for $109.02 for 2 years. I of course accepted the offer and renewed my 2 year commitment. 45 minutes later I logged into my account and it shows my programming package Top 250, so I called the Dish account specialist back to see what happened. Now she claims it was always the Top 250, despite both of us repeatedly saying "Everything Pack" and now I am stuck in another 24 month agreement with Dish.

    Is there any recourse for me? I feel like I was lied to because I clearly stated I wanted to switch to Directv because they were offering every channel (their premier package) for a nice discount. Thank you in advance for your opinions.
     
  2. RBA

    RBA Well-Known Member

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    Apr 14, 2013
    TEXAS
    Try DISH Retention Dept.
     
  3. Claude A Greiner

    Claude A Greiner New Member

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    Dec 7, 2018
    Attorney general complaint if they are unwilling to help.


    Sent from my iPhone using Tapatalk
     
  4. Jim5506

    Jim5506 Hall Of Fame

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    Jun 7, 2004
    That conversation should have been recorded, talk to a supervisor.
     
  5. tampa8

    tampa8 Godfather/Supporter

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    Mar 30, 2002
    Are you SURE it's exactly as you describe? Your post doesn't add up because the top 250 is not $109.02 it is presently $89.99. Are you certain they did not add Starz and Showtime separately since those are the only two Premium movie channels now in the Everything package? Your $109.00 would be just about exactly that - $89.99 Top 250, $10 Starz, $10 Showtime. The AEP package at this point is academic.
     

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