Well, I left Directv in June, tired of waiting for TIVO and also had customer service issues. Since then, I have enjoyed my Premiere. By the way, no $10 HD fee, no $7 DVR fee, and no $5 TIVO surcharge fee. Simply put, I pay $2 for a cable card, and that's it. To be fair, I did pay for a lifetime subscription. Yet, at $22 per month just in Directv fees, the break even point is 24 months with cable. And, I have a fully functional TIVO. I never would have switched to Cable had Directv put the TIVO out on time. Oh well. Good luck to those with Directv who will get the THR22.