Just got off the phone with Case Management. Engineering just released an email in response to the "green arrow" problem. In essence they said that lack of a green arrow does not indicate that there is a problem. Apparently DTV's quest to increase their customer base has resulted in an increase in demand for "on demand". And increased demand comes at a price -- decreased bandwidth. Subsequently, they recently had to ratchet back the number of movies available for "play now", creating instead a queue for receipt of these movies. Whereas previously all newly released movies were available to watch immediately (with green arrows), only one or two (three at most) are now available. In addition, a green-arrowed movie does not remain available indefinitely, and is subject to be over-written at DTVs discretion with another movie in the queue. All movies, however, are still available for streaming (download-and-watch).