This is a fascinating story The Secret Startup That Saved the Worst Website in America If you can't get to it, you can download a 6.2 mb PDF version here. I'm putting it in The OT because it could easily be taken in a political direction. But it isn't a political story. Really it's a common story I'm all too familiar with here in California - government bureaucracy cannot readily adapt when creative technology is needed to function in the 21st Century. After all, the State of California for reasons I still don't understand couldn't update its payroll system from a 1970 system until last year.