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theift, DirectTV installer

Discussion in 'DIRECTV General Discussion' started by ainwl, Jan 19, 2012.

  1. ainwl

    ainwl New Member

    Jan 19, 2012
    On November 20, 2008 a DirectTV tech. came to our house to install and hook up our new TV. His employee # is [XXXx######]. We are completely naïve about computers and technical equipment. We do not have a computer or email. The tech was very helpful in explaining how the new technology worked. We trusted him. However, before he left he asked for our new Samsung TV remote control saying that we would never need it again, as we had the D. TV remote. The way he termed it was, “I can take that (the remote) away for you since you wouldn’t ever need it again.” And he left with our new remote. Why would he ask for it at all? It was much later that I happened to think that it was odd that he should ask for the remote and that in fact I very much needed it. But time had passed and I felt very silly to have allowed him to talk me out of it to begin with. If we ever use that TV without Direct TV, we need the remote. We are an elderly couple and he took us::mad:
  2. hilmar2k

    hilmar2k Hall Of Fame

    Mar 18, 2007
    While I don't agree to what he did, I am not sure it constitutes theft, as he told you he was taking it. You had the opportunity to refuse.
  3. ainwl

    ainwl New Member

    Jan 19, 2012
    You are correct.
  4. bikenski

    bikenski Cool Member

    May 25, 2010
    1. If it was a DirecTV installer took your remote, why is this posted in the Dish forum?

    2. If this incident happened over three years ago, what are you seeking by posting this information now?

    3. Without an email account or computer, how did you post on this forum?
  5. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    Apr 17, 2003
    Moved to a more appropriate forum ...
  6. hilmar2k

    hilmar2k Hall Of Fame

    Mar 18, 2007
    Those are all excellent questions.
  7. Drucifer

    Drucifer Well-Known Member

    Feb 12, 2009
    NY Hudson...
    2+3=4. They now have Internet.

    It does seem rather strange about the Remote. It not as if an OEM TV remote is a high value item.

    My guess, you can find a OEM replacement Remote on eBay for cheap if you really need it.
  8. wallfishman

    wallfishman Icon

    Dec 31, 2008
    this is the kind of nonsense you get to deal with being a tech for directv. More than likely he asked for your remote to use for your installation, like to change the inputs, and you 3 years later cant find it. unbeleivable
  9. spartanstew

    spartanstew Dry as a bone

    Nov 16, 2005
    Wylie, Texas
    what's a theift?

    PS. You can buy a universal remote for as little as $20 that can replace the TV remote.
  10. tigerwillow1

    tigerwillow1 Legend

    Jan 26, 2009
    I had a similar situation when I upgraded from a receiver to a DVR. The tech suggested since my old remote was programmed for my TV that I keep it and he take the new one instead. Sounded good to me, but I didn't know at the time he was taking the RF remote which I would later want. I'm thankful it didn't cost me a fortune to buy an RF remote, so it wasn't a major thing in the big picture. I just felt 'taken' when I learned here that the DVRs came with the RF remote.
  11. bixler

    bixler Hall Of Fame

    Oct 14, 2008
    November 20, 2008????:nono2:
  12. Manctech

    Manctech Icon

    Jul 5, 2010
    Now a days, receivers don't come with remotes. We are directed not to change them out unless there is something wrong with the old one. Also, we only use RF if the customer requests it, or it is necessary. We order remotes separate from the receivers.
  13. Richierich

    Richierich Hall Of Fame

    Jan 10, 2008
    That's funny because every DVR I have has had a Remote with it and I have now about 12 Remotes in my house several which are RF.

    When did they change their Policy?

    Also, i had a Tech take my 16 Port Multiswitch when he Replaced it with a SWM 16 or 2 SWM 8s. I had to call Directv to contact him to have him bring it back.

    So perhaps he knew someone who needed a TV Remote and figured he could make $20 selling them this Remote he had just finagled from you. :lol:
  14. Herdfan

    Herdfan Well-Known Member

    Mar 18, 2006
    No idea, but when my HR34 came, the remote was packaged separately and not in the HR34 box. My guess is with so many upgrades from SD to HD, why not let the customer keep the old remote if it is still working? May not seem like much for each customer, but taken in whole, it could add up to some savings less techs that sell them on ebay. :eek2:
  15. Richierich

    Richierich Hall Of Fame

    Jan 10, 2008
    Yes, but even with my Upgrades I have been getting Remotes so it must be a recent change to save money by letting customers keep their old remote and not sending them a new one.
  16. cariera

    cariera Icon

    Oct 27, 2006
    Maybe he took it because it kept you from pressing any unnececssary buttons and screwing up your setup. Which kept him from having to return weekly on a service call to correct it.

    Just a thought.
  17. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    Think what we're seeing here is "retail" packaging verses installer's packaging.
    I remember the boxes having everything in them, but those boxes were printed and "all fancy", while the installer last here had a "plain brown wrapper", where cables and anything else came from his truck.
  18. Dave

    Dave Icon

    Jan 28, 2003
    Maybe he took it because he is a crook. These are the kind of crooks that give installers a bad name. Why would a customer lie about a crooked installer steeling from them. Installers are sometimes crookded. period!!!
  19. Xsabresx

    Xsabresx Icon

    Oct 8, 2007
    It's possible. I am more curious why it took over 3 years to mention it.
  20. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    The OP has dial-up. :lol:

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