My HR24-100 finally quit. It's many years old, was overheating, had to unplug it, then it would overheat again within a few hours so I unplug it. Did this several times, the last time when I plugged it in a loud bad noise like a failed fan. Anyway, I need to replace it with a Genie Mini Client. Called and she said the only way they can send me one is with a technician with a $49 charge. I just want them to send it to me and I'll install it myself, but she said they couldn't do that. Is that normal? I installed my entire system myself and it's worked just fine for a decade and a half. Why can't they just send it me UPS? Also, on Solid Signal, it seems the Genie Mini Client (C61K) is the same thing as a Genie Mini Client for Genie HD DVR and are the same price except the C61K is 4K capable. Is that correct? My primary receiver is an HR44-200.