A few weeks ago, I started getting error messages when turning on my C31s. I would either get "This location is not authorized" or "Playback failed. No audio/video data packets received from server." When I would restart the box with the "playback failed" error, it would then go to the "not authorized" error. Rebooting the HR44 would always solve the issue, but it would often come back the next day. Since I was eligible for a no charge upgrade, I had all my boxes switched out (the HR44 to an HS17 and the four C31s to C61Ks). After a day, the errors started to come back. After a few days, I've gotten the errors on every C61K, sometimes on all at the same time. Rebooting the Genie every day isn't an acceptable solution, especially since I sometimes have to either interrupt recordings or have no service for an hour or more. Does anyone have any idea what could be causing it and/or a possible solution? I dread having to talk to customer service again since it took three technician visits and about three hours on the phone and chat just to get all 5 boxes installed.