Time to update - what is appropriate

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by mikemyers, Mar 30, 2019.

  1. Soccernut

    Soccernut AllStar

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    The statement you made that the receiver outer surface is getting sticky maybe a safety concern, is it getting sticky because it's overheating? if so you should not be using it, it could be a fire hazard.
     
  2. mikemyers

    mikemyers Legend

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    May 19, 2010
    Sorry, I guess I didn't write that clearly enough - I tried to say that the REMOTE was getting all sticky on the sides and bottom, like a lot of other plastic things I got many years ago. I covered all of it with blue painter's tape. Looks ugly, but I don't the the "sticky" on my hands.
     
  3. mikemyers

    mikemyers Legend

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    My old HR-24..... I got most of the tests working, and apparently it passes many tests, but claims there is a "disk error". In one test it said the diagnostic code was 21-71-73-311.

    Here's the output from a more complete test:

    http://www.sgrid.com/2019/IMG_0390.JPG

    I will try to keep it, and eventually maybe replace the drive.

    Thanks for all the help.
     
  4. mikemyers

    mikemyers Legend

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    Regarding a replacement DVR, I've gone round and round, reading "good stuff" and "bad", and while I think the new tower might lead to something wonderful in the future, I think I'll be a lot happier if I just ask them to upgrade me to a new HR-54. Nobody has anything bad to say about it, and it's essentially what I have now, presumably with better Wi-Fi. Need to confirm that. 4K is an interesting concept, but I don't need to deal with it now. If I stick with a system I know and mostly understand, I'll be happier. Again, thanks, for the information.
     
  5. Grafixguy

    Grafixguy Godfather

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    New Jersey
    Most of those opinions are from people that don't have them. I've had an HS17 with clients for almost two years. No complaints.
     
  6. mikemyers

    mikemyers Legend

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    May 19, 2010
    Grafixguy, If I'm going to end up with a fairly simply system, basically one big TV, in one room, what are the reasons to get the HS17 instead of the HR-54?
    I never record more than two shows at a time.
    I don't need that much more space.
    I'm not in a hurry, as I'm leaving on a one-month trip fairly soon.
    For a small system, does one of them have clear advantages/disadvantages over the other?
     
  7. b4pjoe

    b4pjoe New Member

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    Nov 19, 2010
    If you don't need/want 4k they might give you an HR44 instead of the HR54. Most likely whatever they have on the truck that day.
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    Get the 54, it's gonna be a revelation compared to the 24. If you get a 44 you won't be disappointed. Keep the 24 and put an external drive on it. Keep this in mind, usually all we hear are complaints about HRs. Don't be put off by them. Yes, you might get a bad HR. You'll probably get one that works well.

    Rich
     
  9. mikemyers

    mikemyers Legend

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    May 19, 2010
    I guess I better tell them I intend to order the 4K - how much does all this stuff cost? I guess it goes on my monthly bill for the rest of my life....
     
  10. Soccernut

    Soccernut AllStar

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    Jan 19, 2004
    You worded correctly, my mistake.
     
  11. Grafixguy

    Grafixguy Godfather

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    New Jersey
    There is no charge for 4K service, but if you only have one TV, you'll have to pay for an additional client since the HR54 does not output 4K directly. The HS17 is a headless server so there's no charge for that, just the client.

    It's your call, just don't be put off by people complaining about something they've never used. Most of the complaints I've seen about the HS17 are from people with vacation homes or RVs and the inability to have HRxx units on the same account since DTV only allows clients with the HS17.
     
  12. inkahauts

    inkahauts Well-Known Member

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    I can find more complaints about any other dtv device. They all just get complaints posted...

    Hs17 is great. It’s no worse than any other genie from my use age over the last couple years. But it has advantages as has been mentioned.
     
  13. mikemyers

    mikemyers Legend

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    May 19, 2010
    I suspect I can fix my HR-24 by adding a new disk drive.
    If I add the HR-24 to my "system", that's not allowed if I get an HS14.
    Apparently it's fine, if I get an HR-54.

    Does anyone remember where the official DirecTV instructions can be found, for adding an external drive?
    I searched, and came up with articles, but nothing from DirecTV.
     
  14. studechip

    studechip Godfather

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    I don't think Directv ever gave instructions on connecting an external hard drive since they haven't ever supported it.
     
  15. mikemyers

    mikemyers Legend

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    May 19, 2010
    Aha! I read that. somewhere while searching, I guess that is out. Do we have something here with the instructions on how to do it?
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    I can help you set up an external drive. There are no "official" instructions. First you need an external device. A dock is preferrable. Make sure it has an eSATA port on it. Then you need a hard drive. You can put a 2TB drive on a 24. If you want to use an HDD I'd say get a Purple Surveillance WD HDD.

    First thing you want to do is record a program that you would never record (I use golf matches) on the 24's internal drive. You need that to identify the internal drive.

    Once you have the external device and the new drive pull the power cord on the 24. Insert the new drive in the dock and plug the eSATA to SATA cord into the ports on the dock (eSATA port) and the 24 (SATA port). Plug in the power cord of the external device, let the drive spin up (takes less than a minute). Once the external drive has spun up plug in the 24. The 24 should boot up and recognize the new external drive and you're good to go. If the recognition doesn't work you will see that program you'd never record on the Playlist. Do the setup again.

    Rich
     
  17. mikemyers

    mikemyers Legend

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    May 19, 2010
    Thanks, Rich. The diagnostic tests keep telling me the hard drive is bad. That causes the HR-24 to become un-responsive. Pressing front panel buttons or the remote buttons doesn't do anything. What's left, is pushing the red reset button.

    I had a very, very long call with DirecTV that just ended. The only thing I accomplished was to put my account on hold (they said they did before, but it never happened). Of course, once it was on hold, the next people I spoke to couldn't help me.

    I told them that I've had DTV for 17 years or so, that I've had the HR-24 for about 10 years, and it's dead.

    Option 1 was that I could have them replace the HR-24, either shipping me another, or sending a technician. This might cost up to $99, depending on how much they give me for being a loyal customer, which nobody could tell me until we're doing it. There would be no commitment, as they're replacing a bad DVR.

    Apparently if I sign up for their "protection plan", at $8.99 per month, there is no charge, and I can immediately cancel the protection plan.

    I told them I wanted an HR-54, but was told it's all up to whatever the driver has on the truck.
    I told them I wanted to get 4K, and at first I was told the HR-24 provides 4K.
    Thanks to what I learned here, I told them that no, I also need a C61K. The fellow didn't know that.

    I'm not even sure about the replacement drive - if this drive is causing the HR-24 to crash, it might do the same thing even with the new drive..


    Finally, they told me they can't give me any costs on anything, while my account is on 'suspend', so we agreed that I would call them in May when I return, and request a written quote before I agree to anything.

    I don't see why this is so difficult - I would have thought they have a. price list that anyone could figure the basic price out from, and negotiate from there. Not so.
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    If you put an external drive on your 24 the internal drive shouldn't be a problem. Can't give you a 100% guarantee on that, tho. I've had several 24s with bad internal drives that worked well with external drives on them. What you get in a refurbed 24 is a crapshoot at best. I've had two refurbed 24s come to me this year and one worked well and one has problems that even a new drive can't seem to fix. But external devices and HDDs bought on Amazon are always returnable...

    You don't see why this is so difficult? ATT support is awful, peopled by CSRs that don't know anything about D* equipment...24s do 4K?...see what I mean?

    Rich
     
  19. b4pjoe

    b4pjoe New Member

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    Nov 19, 2010
    Well it does have a 4 in the name so that must mean it does 4K right? :D
     
  20. mikemyers

    mikemyers Legend

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    May 19, 2010
    Yeah, I guess so. It used to be so much better. Now one person in 10 knows something, and. usually not enough.

    For those of you who are getting equally frustrated over DirecTV, are you switching to something else, and if so, what do you recommend?
    With a quick phone call, I could have U-Verse installed.
    Anything better?
    I won't get cable - that's not a consideration.
    Directv Now is an option I guess........

    I'm getting a feeling that what I loved about DirecTV is gone forever, swallowed up by AT&T.
     

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