The Playon version is 2.58.3217.35936. Is your Netflix account all set up for instant viewing? Do you have movings in your instant queue? Check to make sure your netflix passwork is entered into the Playon settings under the management tab. When I couldn't get in initially, I e-mailed support at an obscure hour (2am on Saturday night) and had a resolving solution in 10 minutes. Those Media Mall people seem gung ho to get as many people happy as possible.