I'm a first time DirecTV customer and just had service installed last week. I got the Whole-Home DVR service with one HR-24 DVR in my living room and a H24 receiver in the bedroom. I have several HTPC's around the house and am using DirecTV2PC software on them in the other rooms. With this setup, I quickly learned that 2 DVR's would benefit my situation, as I could do 2 remote streams at once. Anyway, the current promotion I signed up under allowed for a free HD-DVR and a free HD receiver or another discounted ($99 instead of %199) HD-DVR. So, I called up DirecTV and told them my situation. The CSR told me that I was entitled to a "Customer Correction" upgrade and that they would swap out my HD receiver with a HD-DVR for FREE. I told them that I should owe them $100 for the receiver, but they assured me that the upgrade was free and that the installer would also come out for free, since I was a new customer just starting the service. However, the one CSR said this would extend my contract one week and the other said it would not. The contract really isn't an issue and they both assured me that my rate would stay the same. Anyway, this sounds almost too good to be true. I was wondering what you veterans thought about this and if there was something I was overlooking. BTW, I scheduled them to come out on Tuesday to do this upgrade. Also, I went though a local dealer for my first install and they only carried HR/H 24's. I realize that going through DirecTV that I could get whatever they give me. I had the CSR put a note on the order that I wanted an HR-24. Also, I have an old high school friend that I recently came in contact with who could maybe hook me up with a HR 24 if I asked him. I'm being lazy here, but in a nutshell, is the HR 24 substantially better than the prior HR-23/22/21 models? In closing, I was wondering if anyone heard of this type of "Customer Correction" upgrade before and do you think I should really push for the HR24. Thanks.