truck roll to fix 4K not authorized message?

Discussion in 'DIRECTV General Discussion' started by cover, Nov 10, 2016.

  1. peds48

    peds48 Genius.

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    Double check you have a C61K and not a C61.


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  2. cover

    cover Icon

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    Feb 11, 2007
    C61K-700

    Thanks
     
  3. peds48

    peds48 Genius.

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    just experienced same problem, only fix was to replace HR54.


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  4. cover

    cover Icon

    553
    1
    Feb 11, 2007
    So just to be sure I understand, you're saying that replacing the HR54 (not the clients) was required to correct this? Even though 4K is working with RVU, just not the C61K and the LG TV?

    Was there anything you can point to that was different about the replacement HR54? Do you think a complete factory reset on the HR54 I have might help? If so, how can I do that? I've already tried Reset Everything through the menu, but it didn't seem to forget the clients and didn't help.

    Thanks,
    Michael
     
  5. DishCSR

    DishCSR Godfather

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    The c61 only comes in 4k

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  6. peds48

    peds48 Genius.

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    I was getting the same error message. I replaced the mini with and error was still there. I then call someone at DIRECTV, this person is not a regular rep. She knows is very skilled. She checked the account and everything checked out. She the advice to replace Genie and the problem was fixed.


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  7. trh

    trh This Space for Sale

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    You sure? I thought someone recently posted a picture of his C-61.... no "K"....
     
  8. peds48

    peds48 Genius.

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    not so fast. There is a new mini model number. Is just a C61. So now.we have the following minis. C31/41/41W/51/61/61K.

    Check your sources before trying (incorrectly) to correct someone.


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  9. trh

    trh This Space for Sale

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    Too bad they didn't name it something differently so it wasn't confused with the C61K.
     
  10. dod1450

    dod1450 Legend

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    Dec 16, 2009
    I agree.
     
  11. DishCSR

    DishCSR Godfather

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    Ok, this is news to me, we don't have this info and I work for directv

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  12. trh

    trh This Space for Sale

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    I've always maintained that DIRECTV doesn't do a good job of training their CSRs.
     
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  13. DishCSR

    DishCSR Godfather

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    Where did you find this article?

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  14. DishCSR

    DishCSR Godfather

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    Don't rudely accuse me of doing anything like that.

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  15. trh

    trh This Space for Sale

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    A subscriber here posted he had one.

    When questioned, he posted a picture of the label plate showing it as a C61.

    A quick Google search got me to another satellite site that had that press release.
     
  16. peds48

    peds48 Genius.

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    I am not accusing you of anything. I was just making the point that you (wrongly) corrected me. One must make sure when you correct someone that you have the facts straight.


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  17. peds48

    peds48 Genius.

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    I don't see an issue with the model number. The same can be said about the C41W & C41.


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  18. DishCSR

    DishCSR Godfather

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    I wasn't trying to correct you, only pointing out that a c61 is only available in 4k, (or so I thought), however I now stand corrected on that

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  19. DishCSR

    DishCSR Godfather

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    I totally agree on this, that's why I started coming here a long time ago, I find out things here long before directv informs us.

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  20. thyname

    thyname Member

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    As a Directv employee, kudos to you coming to forums and trying to inform yourself and get feedback from the customers. This shows dedication and willingness to learn and serve.

    I wish all the cable and satellite techs did more to improve their knowledge base and skills.

    Thanks for your contributions and insights (as well)


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