truck roll to fix 4K not authorized message?

Discussion in 'DIRECTV General Discussion' started by cover, Nov 10, 2016.

  1. peds48

    peds48 Genius.

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    and isn't that the definition of a correction?


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  2. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    In reality it was the opposite of a correction (correcting correct information with incorrect information).

    In any case, there is a C61 that is not 4K and a C61K that is 4K. Moving on ...
     
  3. peds48

    peds48 Genius.

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    And that is my entire point. When you are trying or a least take a shot to correct a post. Make sure you have your ducks in a row.


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  4. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

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    Moving on ...
     
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  5. dod1450

    dod1450 Legend

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    Is it working now on 4k?
     
  6. smd

    smd New Member

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    [SIZE=10.5pt]I am also getting the "not authorized for this location" message when tuning to 104, 105, and 106 but I'm using RVU via a 2015 Samsung 4K TV (JS8500). It had been working fine up until a few weeks ago. I've tried everything, from red button resets, CLEARMYBOX resets, receiver refresh, and unplugging the Samsung TV and HR54. Some or all of these fix it, but only for a day or two. I did have a service call scheduled, but the DirecTV tech never showed up. I've had several phone calls and chats, but DirecTV sure isn't being very helpful - they keep telling me they have no other reports of this issue but based on this thread, that isn’t true. Since the problem is happening with the C61K also, it’s either an HR54 or access card problem. I wanted to try swapping out the access card for a new one which seemed like the simplest thing to try first, but DirecTV refuses to do that. The Access card people don’t believe it’s a card issue. I really don’t want to swap the HR54 and lose my recordings, but it sounds like that may be the only thing left, assuming of course, DirecTV will agree to swap it out.[/SIZE]
     
  7. HoTat2

    HoTat2 Hall Of Fame

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    Agreed ... and glad to see such a CSR who's been "coming here for a long time" for a change.

    Since over time when we occasionally get DIRECTV CSRs who start posting on the forum here trying to be helpful. And after many welcome them and applaud their efforts, they'll usually shortly disappear later on, and I always assumed DIRECTV likely found out about them posting here and made them stop.

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  8. Rockaway1836

    Rockaway1836 Godfather

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    I have had this problem a couple of times. No one I have spoken with seems to know why it happens. The last time it happened the CSR and I tried to figure it out together. He came up with the thought that since my HR54 was not my primary receiver, it would not hold authorization for 4k . He changed my account around a bit, making the 54 the primary. He also changed my package to a lower one and then back to it's correct level. Everything has been working fine since. This was a couple of months ago.

    This was the second time I have had this problem. The first time what ever the CSR did only lasted about a week or so.
     
  9. cover

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    Just an update on this. If i use the RVU on the TV itself, the 4K works consistently (albeit with frequent split-second audio dropouts). So, that would seem to rule out an authorization problem with my account or the HR54. With the C61K clients connected to the same TV (LG OLED55B6P) via HDMI, the 4K channels still get the "could not be authorized" message. The C61K indicates that the TV supports 4K. At this point, I think there is some kind of HDMI / HDCP or similar issue between the C61K boxes and the specific LG TV.

    I'd be OK to use the RVU app on the TV except that wife and I are really spoiled pushing one button on the Harmony remote to turn everything on and switch to the right inputs. There is apparently no discreet input code for the RVU on the TV, so it is not straightforward to switch to RVU with the Harmony remote. I've spent an almost immoral amount of time trying to set up key sequences with the Harmony to automatically switch to RVU, but can't get it to work reliably.

    Unfortunately, that means if I want 4K and easy / reliable operation most of the time then I'll have to pay twice each month for the TV -- one $7 charge for the RVU client to watch 4K occasionally and one $7 charge for the C61K on the same TV to watch everything else trouble-free.

    I didn't think I was such an early adopter with 4K that DirecTV would be having these kinds of issues still.
     
  10. inkahauts

    inkahauts Well-Known Member

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    The usual workaround for that issue on your harmony is to Find an input that has discrete access and then always go to it then follow the steps needed to get to the other input. It should never change how far away it is from another input. If it does then you need to figure out why that is...
     
  11. cover

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    Thanks for the suggestion. That's the approach I took with the Harmony. It works sometimes, but isn't reliable. The tv behaves a little differently when it is first powered on by the activity vs. switching from another source. Also the newer harmony desktop software apparently doesn't allow input changes as additional commands when starting an activity. The older desktop software allows it but then I lose 2 of 8 devices on the harmony 700.

    Bottom line, I've already spent far too much time trying to work around this "could not be authorized" problem. There's no reason the c61k boxes shouldn't work fine.

    I got the c61k clients precisely to avoid this kind of headache with RVU. I couldn't have told you exactly what form issues would take, but I knew in my gut that RVU would be trouble.
     
  12. inkahauts

    inkahauts Well-Known Member

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    Are you trying to set one button press to turn it on and change inputs? I'd separate that out and that might fix the issue. I'd imagine there is a lag between start up and it knowing the RVU is there. Smart tvs usually have to load stuff first...
     
  13. cover

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    Darn it ;). You gave me another idea that I'll have to try in the morning. There are two ways to start RVU on the tv. One is by cycling through inputs. I've focused efforts there because it seemed simpler and I've always thought in terms of switching inputs with the harmony. The other is by opening the smart app Home that includes RVU along with Netflix etc. That's really not any harder and might work more consistently. It would also get around the issue with the newer harmony desktop software not allowing inputs switching in extra commands.
     
  14. DishCSR

    DishCSR Godfather

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    Thank you, it's nice to feel appreciated.
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  15. cover

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    Thanks again for the suggestions. I was able to get the Harmony to go reliably to RVU by going first to the LG Home and selecting RVU there rather than trying from the input list. RVU is working pretty well. Just a couple of minor issues:

    Split second audio dropouts when viewing live tv. This is especially frequent on the 4K channels. Oddly, I haven't noticed it at all when watching recorded programs from my HR24 boxes. Also haven't noticed it when watching the hr54 directly connected, but haven't spent a lot of time with that yet. I don't think it was happening with the c61k clients either, but then I never could get 4K working with them.

    A couple of times, the tv has reported that the wired Ethernet connection (from a deca) was dropped and then reconnected on its own a few seconds later. One time this was while watching RVU from an hr24 box via MRV. Once, I was watching a disc so RVU wasn't doing anything.

    This isn't new, but it's not uncommon for me to get "x has disconnected from your network" messages and then lose recordings from x box from the playlist until it is rebooted. I don't know if this is common in the wild or if I have a cabling or swm issue that needs to be addressed.

    Thanks,
    Michael
     
  16. peds48

    peds48 Genius.

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    Receivers dropping from the network is not common. You would need to describe your set up and how your DIRECTV system is connected to the Internet.


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  17. cover

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    Feb 11, 2007
    Good to know. I have 6 connected boxes, 4 HR24, 1 HR20, 1 HR54. All are using built-in DECA connectivity except the HR20 which is using an external DECA. In other words, no straight ethernet connection, though I do have GigE available at most locations. There is also a standalone Cinema Connection Kit DECA connected to the SWM to provide an internet connection.

    Cabling to two rooms fails the Genie client MoCA test and the HR24 in one of those rooms is dropping off frequently. I have the protection plan, so set an install appointment with the goal of running new cable or fixing the problems in those rooms.

    Thanks,
    Michael
     
  18. peds48

    peds48 Genius.

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    With 15 tuners you must be using a SWM16 switch. What is your Splitter configuration and cable run lengths?


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  19. cover

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    Feb 11, 2007
    There are 2 4-way splitters coming from the SWM16 feeding 8 runs. 7 to different rooms plus one to the internet DECA. I'd estimate that the 4 upstairs cable runs where we're having the most trouble are 100 feet or less from the SWM. Downstairs runs are shorter than that, 50 feet or less.

    Thanks,
    Michael
     
  20. tylorert

    tylorert Active Member

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    I think the max is 100ft
     

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