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Turbo Upgrade Changes Sound Volume

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by fwampler, Aug 20, 2008.

  1. fwampler

    fwampler Legend

    Dec 2, 2005
    Immediately after being Turboed, the sound volume for my SD locals dropped substantially. My HD channels were not affected.

    Has anyone else seen this?

    Instead of a volume set at 19 I now use 29. Also, my surround sound changed greatly as well. The surround effect is now much less.

    I have a vip622 and HD Absolute programming.
  2. portagent

    portagent Cool Member

    Jan 5, 2006
    Hi Fred,
    I have a Denon AV surround which displays "5.1 digital" during national broadcasts but switches down to regular TV sound when it returns to the local channels. Especially during a broadcast of the today show etc. The volume drop I havent noticed.
  3. FastNOC

    FastNOC Godfather

    Sep 11, 2007
    I've seen it too. I can't use the volume control on the TV because I'm going through a surround system, but there is a noticeable difference.

    Note. This is excruciating at times. the commercials can be substantially louder than the show itself. So much so that i HAVE to turn it down
  4. FLAsathappy

    FLAsathappy AllStar

    Jul 5, 2006
    Yes, but I didn't associate it with the Turbo update.
    My KNTV and WXIA NBC SD channels (I have to get these as there is no local NBC affiliate for Gainesville FL) are WAY WAY down, I noticed it watching the olympics.

  5. cthtexas

    cthtexas New Member

    Jul 21, 2008
    I too noticed a significant volume drop with the "Turbo" upgrade. Not only is the volume lower, when you crank up the TV volume to compensate, the sound quality is also much lower. Enough that it is starting to irritate me. SD channels are affected more than HD.
  6. bnewt

    bnewt Godfather

    Oct 2, 2003
    Has anyone notified E* about this problem? What receiver do you have?
  7. RASCAL01

    RASCAL01 Godfather

    Aug 1, 2006
    :D I have the same problem with the standard def channels. I have to turn the volume up now that I have been Turboed! Not that this is a bad thing. Now I do not have to worry about switching from HD channel to SD channel and having the volume blarring.
  8. Ray_Schwarz

    Ray_Schwarz Mentor

    Jan 22, 2003
    I first noticed the changes in sound level about two weeks ago when my 722 received 6.10.

    Now that the 722 and 622 have both received 6.12, the sound
    level is about the same on the music channels (PCM 48) and HD (Dolby 5.1).

    I believe Dish did this to reduce the sudden increased volume when changing from
    a Dolby to a non-Dolby channel.
  9. otnipj3s

    otnipj3s AllStar

    Jul 20, 2008
    I have found it to improved my situation. It evened out the sound. Before Turbo , the Sd audio was much louder than Hd. But I am just running regular audio through my TV.
  10. DJ Lon

    DJ Lon Legend

    Nov 3, 2005
    Phoenix, AZ
    Dish SD locals and Dish SD channels have lower volume. I kept the TV1 volume at 25 for all channels and now I have to up it to 35 when I watch SD. This even affects previously recorded SD on the DVR. In addition, TV2 output is now MONO no matter the channel.
  11. rick6668

    rick6668 Cool Member

    Oct 30, 2007
    I've noticed this too. I've been having to put the volume much higher on my TV. Used to be in the 10-12 range, now it's in the 25-30 range.
  12. Nick

    Nick Retired, part-time PITA DBSTalk Club

    Apr 23, 2002
    Who among you has bothered to communicate this phenomenon directly to
    Dish so it can be addressed? Just posting online does not accomplish that.
  13. DJ Lon

    DJ Lon Legend

    Nov 3, 2005
    Phoenix, AZ
    Sent an email yesterday, no response as of yet.
  14. Grandude

    Grandude RichardParker II

    Oct 21, 2004
    I agree, I like it the way it is now.
  15. FastNOC

    FastNOC Godfather

    Sep 11, 2007
    This is a forum, for discussing things. Maybe we should just call them instead of 'bothering' to post here at all?
  16. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

    Dec 10, 2002
    I personal have not felt a difference. Are the people that are experiencing the difference using audio through TV or are people that have HT receivers also experiencing it.

    Totally agree Fast.. This forum is definitely about discussing these type of issues... I would also suggest that it is always a good idea to both discuss the issues here and if you feel the issue has high enough customer pain threshold, give Dish a call and report it.

    Also good to work both channels and even though we do get a lot of E* Engineering eyes on this forum, there is no guarantee that the will focus in on a particular issue.
  17. Jim5506

    Jim5506 Hall Of Fame

    Jun 7, 2004
    Well, let's see...

    How many posts have I seen complaining about how the SD channels were much louder than the DD5.1 channels?

    Well Dish has addressed the issue and probably it needs some more tweaking, but all I read is gripe, gripe, gripe.

    Some people are never satisfied.
  18. DJ Lon

    DJ Lon Legend

    Nov 3, 2005
    Phoenix, AZ
    Email sent 8/20, got this response today:

    Dear Lon,

    Thank you for your email. We apologize for any inconvenience this has caused. Our engineering department is aware of this issue. It has been determined the issue is software related and we are actively working on a resolution.

    Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have further questions you can respond to this e-mail or access our online technical support at the following link: http://tech.dishnetwork.com/departmental_content/techportal/index.shtml

    A Technical Service Representative is available via live chat 24 hours a day, 7 days per week regarding your concerns. Please click the following link to use this option. http://tech.dishnetwork.com/departm...al/content/tech/techchatadvcustformrf23.shtml

    Thank you,

    Kasey A.

    DISH Network Technical E-care
  19. BobaBird

    BobaBird EKB Editor

    Mar 30, 2002
    Nice to know they're "working on a resolution" to something that likely is the resolution to the complaints from those who don't understand the reason for the volume difference and those who don't like it even if they do. Dish didn't include this in the L610 release notes, so it's hard to say for sure if it's a problem, or a change that wasn't disclosed even though it's likely to have been done by customer request.

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