TV Apps... currently unavailable?

Discussion in 'DIRECTV Connected Home' started by fo71, Sep 10, 2010.

  1. EricBergan

    EricBergan Mentor

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    Apr 26, 2007

    Actually, I have had a couple HR20s that don't work. No error messages, just the apps never come up, no matter how long you wait, RBRs, etc. But, in my case, the web site is also screwed up - I add/delete apps, but when I go back, nothing has changed. Others have reported the same thing.

    I'm guessing different people are seeing different problems - some network configuration, some HR model specific, and some specific to their DirecTV account provisioning...

    eric
     
  2. cypherx

    cypherx Hall Of Fame

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    Eric, that's interesting to note, thanks for the reply.

    I'm curious as to what type of account provisioning is done for TV Apps. As far as I know, TV Apps is not a paid or premium service, so why would provisioning and billing have some kind of separate function or rate code for them?

    I've also tried changing my DNS to OpenDNS, just to see if it was a DNS name resolving issue with the TVApps server. Of course it didn't help. I've read a vast majority of posts across numerous online forums regarding TVApps not working, error code 11, so I've given up at this point. I might try to insert a hub between the DECA and the switch in my network closet, and run wireshark network analyzer off of that hub, just to see if any attempt is made to a TV Apps server. Then I could get the actual IP addresses of the server that the DirecTV receivers are trying to contact, and troubleshoot if there is a connectivity issue.

    I did see the error 301 (I believe) IS related to your network/router configuration, but once that is setup properly many people then have error 11.
     
  3. Jeremy W

    Jeremy W Hall Of Fame

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    Error 11 has nothing to do with your setup. It has to do with having an H/HR24-200. There is nothing you can do to make them work, you'll just have to wait for DirecTV to fix the problem.
     
  4. cypherx

    cypherx Hall Of Fame

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    Ok yeah, DirecTV on twitter said "This is a known issue that we are working to resolve."
     
  5. argonaut

    argonaut AllStar

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    @fo71

    The problem is your router running dd-wrt. Since you are running dd-wrt I'll assume you know what you are doing. If some of this is oversimplified please don't get offended, just trying to help. TV Apps opens a L2TP connection to Directv servers. You need to allow L2TP pass-through. The easiest thing to do is do this:

    1. Goto Security > VPN
    2. Enable L2TP Passthrough
    3. Save
    4. Goto Administration
    5. Reboot Router

    If you are not running a GUI then I can give you the CLI options if you want. As always good security practice is to disable anything you don't need. So you may want to disable PPTP and IPSEC if you are not using them (after we get everything going of course).

    DirecTV made the assumption you are running default CFE with default options which is to allow L2TP tunnels out. DHCP vs static IP address makes no difference. You need no other ports opened. Simply allowing L2TP pass-through is sufficient. All my my STBs are on DHCP and I have had zero issues.

    If that doesn't work then we need to talk about which version of dd-wrt you are running. Older builds have had issues with L2TP. This has now been fixed in more recent version. Read more here and here. Since there are several versions of that particular piece of hardware you should check the router database for the most current version. If you need help please tell me what hardware version you have and we can get it upgraded.

    One more note, some ISPs interfere with PPTP, IPSEC, and L2TP tunnels. so it may also come down to the ISP being an issue.


    If your are running CFE (the factory installed firmware) the instructions are on page 16 of the manual (PDF).
     
  6. bengalfreak

    bengalfreak AllStar

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    Yeah. Working to resolve for months now. Me thinks they aren't working on it too hard.
     
  7. joefrog

    joefrog New Member

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    Oct 8, 2010
    Hey Everyone....first time user here. I have tried everything as well, as far as configuring port forwarding, incoming routing and UPnP. I even went as far as connecting the DECA unit directly to my Charter cable modem, bypassing my Zyxel firewall and D-Link DGL-4500 router...still no luck. I have a whole-home DVR setup, with one HR24-100(DVR) and one H24-200(HD Box) box. I can do on-demand all day long, but I cannot get the apps to load. I get the same (11) error as everyone else, even with connecting directly to my Charter cable modem. I will keep an eye on this specific thread to see if there any developments. Thanks for all the help on this.
     
  8. Barry in Conyers

    Barry in Conyers Godfather

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    I have no way to see what type of connection TVApps uses, but L2TP pass-through is disabled on my WRT54G and TVApps works fine.

    Just my experience, YMMV.
     
  9. mpinales

    mpinales New Member

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    Oct 8, 2010
    I have the same problem. "Apps is still installing. please try again later (301)
     
  10. Barry in Conyers

    Barry in Conyers Godfather

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    I have been known to mess with stuff that is working just to see what happens. Maybe not the smartest thing to do, but it can be informative.

    In this case, I found that TVApps WORKS fine with L2TP pass-through disabled. However, if you restart the STB (a HR24-500 in my case), TVApps will not start up again and the error message "TVApps is still initializing, please try again later. (301)" is displayed. The only way to START TVApps is to enable L2TP pass-through.

    So argonaut and I are both right (or wrong, take your pick). L2TP pass-through is necessary for TVApps to "initialize", but once started, TVApps works just fine without L2TP so long as the STB is not restarted.


    For those who have never been able to get TVApps to work, try enabling L2TP pass-through. With my WRT54G, it is a setting under Security / VPN.


    Just my experience, YMMV.
     
  11. E91

    E91 Godfather

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    Oct 7, 2008
    Today, I swaped out my 2Wire DSL modem for a Netgear DSL modem. Interestingly , I get different error messages with both. With the 2Wire "Apps not avaliable (11)" with the netgear "Apps not available (3)".
     
  12. codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    Well all my TVapps are working for the first time since early April. for the last 5 months or so, I have had 1 HR24 apps working sporadically, but nothing in the last two months.

    On a different HR24 (just one IRD), I went to >Network Services, >Network Setup, >adjusted configuration type to Manual but changed no numbers on STB and Audio network ports.

    It was just a stroke of luck, but the TVapps on ALL my IRD's are working and have been for 24hrs now. I finally got to set the rest all up to my liking.

    Even my HR20-100's connected via DECA (and band-stops) have TVapps working.

    <.....still scratching my head......>
     
  13. cypherx

    cypherx Hall Of Fame

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    L2TP is enabled on my router. Otherwise instead of Error 11, I'd imagine I would see Error 301.
     
  14. joefrog

    joefrog New Member

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    Oct 8, 2010
    Well everyone...I have tried it all the different settings myself. I'm still confused on how I can have the DECA modem connected directly up to my ISP's cable modem and still get the app error (11) message. I even reset all hardware and still no luck directly connected to the cable modem.
     
  15. Barry in Conyers

    Barry in Conyers Godfather

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    I suspect that you are right regarding L2TP and 11 / 301.

    A couple of posters have stated that it is a HR24-200 problem and there is nothing you can do. Maybe they are right, but there are apparent problems with other receivers as well.
     
  16. cypherx

    cypherx Hall Of Fame

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    I have DD-WRT v24-sp2 (06/12/10) std-nokaid-small (SVN revision 14594) on my 320n router, and have no issues with the internet. It looks like TVApps work now!
     
  17. joefrog

    joefrog New Member

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    Oct 8, 2010
    It looks like the issue was, in fact, on DirecTV's end. My apps are now working and there is a new post about everyone's apps working as well. Thanks for finally coming through DTV.
     
  18. EricBergan

    EricBergan Mentor

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    Apr 26, 2007
    Yup, mine are now working, as well. No network configuration change, no new fw download, so really was something on their server all this time, despite suggestions it was our configurations...

    eric
     
  19. E91

    E91 Godfather

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    I have to say that, now that I have TVApps, I don't really see why I even cared. Other than the weather reports, there isn't much there that is even moderately useful.

    Guess this is a feature that is going to evolve over time.
     
  20. cypherx

    cypherx Hall Of Fame

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    It does look like they take advantage of HD resolution. I mean the graphics are sharper and crisper than the regular guide. It's good to know the hardware can generate higher definition graphic elements. Hopefully someday they push that higher resolution to the entire guide. The guides nice, don't get me wrong, but it would be icing on the cake if all the text was super HD sharp and crisp. Maybe they could even fit another hour and another row or two of channels.
     

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