two 4 hour service call windows and no one has shown up?

Discussion in 'DIRECTV General Discussion' started by pixlpush, Nov 5, 2016.

  1. pixlpush

    pixlpush Cool Member

    Jun 24, 2007
    My dish is rusted out to the point that it won't stay aimed and needs to be replaced. I contacted Directv to replace it and scheduled an appointment to replace it free of charge. I now have waited through two four hour appointment windows and not had anyone show up or contact me.

    DirecTv wants to schedule a third appointment, but I have zero confidence that someone is going to show up.

    I'd happily install the dish myself at this point that would be far easier and faster.

    Any advice before I completely loose my mind?

    I'm in Los Angeles county, not like I'm in the middle of no where. Is this because I got them to do it for free? I really don't know what to do next.
    1 person likes this.
  2. pixlpush

    pixlpush Cool Member

    Jun 24, 2007
    The local installer has now directly lied to me about when they would be here twice and now seem to have marked my account that they fixed the problem and completed the call. I'm now finding this humorous at this point, I will not let them win. Standing by to cancel service. Directv on their own was never great but AT&T has created a customer service nightmare.
  3. HaterSlayer

    HaterSlayer New Member

    Mar 24, 2010
    Probably was the same people. Only thing you can do is schedule another service call.

    Sent from my LG K7 using Tapatalk
  4. prushing

    prushing Active Member

    Feb 14, 2007
    Make sure you complain to DTV, you should get at least $100 for someone not showing up.

    Sent from my SM-G925V using Tapatalk
  5. mrmojo

    mrmojo Mentor

    Feb 11, 2008
    I am going through the same hell right now. On 10/27 I lost all HD channels on satellite 99. By the next day all of the HD on 103 were also gone. I called DirecTV after confirming those satellites are out. I still have SD and the signals on those satellites are 98-100. I had the same issue about 3 years ago and it was just the b-band converters that went bad. I have a HR21-200 receiver. So I asked if they could just ship me some new converters to see if that resolves the issue as it was late on a Friday night and I knew I wouldn't be able to get a tech out until the following Tuesday. The rep said he place the order but I found out on 10/31 they did not. Another rep placed the order and I received 4 b-band converters on 11/3. Unfortunately they did not resolve the issue so it looks like a bad LNB, connector or switch so I called and they scheduled a tech to come out the next day, 11/4 a Friday.

    My appointment was from 12-4p. I got a call around 2:15p that indicated the tech would be out between 2:40-3:10p and is that OK which I responded "yes". At 3:45p I called DirecTV to find out where the tech is because when I checked my account online it indicated they were on site. The rep at DirecTV said the same thing. I assured them no one was here at all. They told me they would contact the local office and someone would call me back. After more than 1/2 hour of waiting an no call I called DirecTV back and was informed that their scheduling system is down and all calls for the day have been cancelled. I was pissed! They scheduled an appointment for the next day from 4-6pm and gave me a $50 credit.

    Well the next day the tech arrives early. He asked what the issue was (I thought they would know) and I told him error 771. He asked where the dish was and I told him on the roof attached to the chimney. He went right to the receiver and I mentioned that I already had swapped out the b-band converters as I didn't want him wasting time on something that was checked. He laughed at me and told me they don't use those anymore. I assured him that the receiver I had required them in order to get the HD channels but he just laughed it off which I felt was rude.
    He finally goes out on my patio and I show him where the dish is located. He tells me he can't work on it as it's on the roof. He waits 15 minutes to tell me that? I asked if there is anything he can do and he just said "Don't blame me. Blame OSHA." I told him if he cannot resolve this then he should leave as enough of my time had been wasted for 2 days in a row.

    When he left I called DirecTV and spoke to a customer retention specialist. They apologize, give me a $10 credit and schedule an appointment for today, 11/7. They tell me the OSHA regulation requires that 2 people are on site for a roof installed dish and that there would be 2 people showing up. Well I get another call today saying they will be out early yet no show again. I check my account and it shows the tech on site. I call DirecTV and they said the local office would call me back in 20 minutes. That was over a 1/2 hour ago!

    After 16 years of other annoying issues this is the final straw for me!

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