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Two nights, Two lockups

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by wagman, Apr 27, 2008.

  1. Apr 28, 2008 #81 of 265

    Fenway Legend

    Aug 24, 2007
    All of my lock-ups happened when the machine was off. However, today when it finally re-booted, it was on our local NBC affiliate - and that is HD. That's the station that was on when I turned off last night.

    One of the other times it came back on to CNN HD.
  2. Apr 28, 2008 #82 of 265

    DaveBrz Mentor

    Jul 22, 2007
    I had VSGFHD on the unit that was completely frozen when I went to bed with the hockey game on and woke up to what looked like a frozen infomercial.
  3. Apr 28, 2008 #83 of 265

    shocky Legend

    Oct 22, 2007
    Same issue. Just started happening! HR21-700
  4. Apr 28, 2008 #84 of 265

    nowandthen Godfather

    Nov 18, 2005
    Yesterday my theater HR20-100 with 0x22b was locked up. Was showing a picture and audio but no response to the remote. It was not recording the Sharks game, although it should have been. After a RBR it responded to the remote and it began recording the Sharks game which was already in the third period. (OH well they lost). Speaking of Lost if I had missed last Thursday's Lost I would really be pissed!

    Monday, when I got home from work, the HR20-100 in my Den was in screen saver mode (I hate that fracking bug!). When I pressed Select to wake it's sorry arse up it froze. Had to RBR it. Messed up a recording progress but it did respond after it got reset. It is still at 0x17e.

    I'm having flash backs to Windows 3 .0 days. Locks up, press reset, continue working. Locks up, press reset, continue working, locks up...
  5. Apr 28, 2008 #85 of 265

    tjofamber Cool Member

    Oct 10, 2007
    same problems here. I have had numerous lockups since last Fri. two while watching HD recordings, two while watching live HD, one just trying to delete a recording from the list,
    --. both of my units.
  6. Apr 28, 2008 #86 of 265

    xarxa AllStar

    Nov 26, 2006
    Similar experience here. I was gone all weekend and came back last night and my HR20-700 would not come out of standby. Tried RBR a few times and saw a light come on, but the unit still would not fully turn on. Fooled around with the RBR and Power button on the panel a few times and then finally after a few minutes I hit the Power button on the panel and it did a normal reset (checking for satellite signals and downloading guide data). Turned the HR20-700 on this morning from standby with no problems. Came back home tonight and had to do the same RBR/Power button shuffle and it finally came on with another reset after hitting the Power button on the panel.

    My parents also have a HR20-700 and called me tonight with the same experience. They used their HR20-700 last night without a problem but it would not turn on tonight from standby. The RBR/Power button shuffle got a reset for them as well.

    Hope D* gets this fixed soon!
  7. Apr 28, 2008 #87 of 265

    pdxBeav Godfather

    Jul 5, 2007
    Yep, two networked HR20-700's and four lockups in the past three days. Not good.
  8. Apr 28, 2008 #88 of 265

    Alamei Mentor

    Apr 28, 2008
    I just had a new D* setup installed last week (Saturday, to be specific), and I'm experiencing these same lockup issues on my brand new HR21-100. The video will keep running on whatever channel the receiver was set to, but the box becomes unresponsive to both the remote and onboard buttons. Both times, it has required an RBR to get back to functioning normally.

    Question to others experiencing this issue: are you recording anything at the time it locks up? Mine has only frozen when it was set to record shows off of HD channels, and it seems to think it's still recording while it's unresponsive (i.e., the recording light is still on). I'm wondering if this just coincidental, or if it's actually related to the issue.
  9. Apr 28, 2008 #89 of 265

    rcodey AllStar

    May 28, 2007
    My HR20-700 locked up Saturday(April 26) and also tonight.
  10. Apr 28, 2008 #90 of 265

    Sharkie_Fan Hall Of Fame

    Sep 26, 2006
    My dad called me this evening and asked me to "visit your website and see if there's something going on with things locking up".

    He doesn't do the CE deal... he got pushed the newest version Wednesday or Thursday night. He came home Saturday evening and his HR20-100 was locked up, only to be revived by pulling the power. Tonight he got home after work and had the same thing.
  11. Apr 29, 2008 #91 of 265

    njeske Mentor

    Apr 25, 2007
    Same issue here on my HR21-700. Two lockups in two days. Both time causing recordings to be missed. Very frustrating.
  12. Apr 29, 2008 #92 of 265

    Random987 Cool Member

    Mar 14, 2007
    Just happened to me. Complete lock-up, but the record light was on. It appears that it was trying to record "How I met your mother". It just rebooted and it did record "How I met your mother."
  13. Apr 29, 2008 #93 of 265

    vandergraff Legend

    Sep 26, 2007
    Moderators - any update as to whether DIRECTV has acknowledged this issue and is working on a fix?
  14. Apr 29, 2008 #94 of 265

    Music4film Cool Member

    Mar 4, 2008
    Please everyone, make sure to call DirecTV about all of these. Each report is getting logged and forwarded on to the programmer guys (as I was told by the CSR). So...the more reports they have, the bigger the fire under their behinds to find the solution and get a software fix released quick.
  15. Apr 29, 2008 #95 of 265

    DBSNewbie Icon

    Nov 3, 2007
    Two more lock-ups tonight (4-28). An HR20-100 and HR20-700 both would not turn on. Would not accept Power command from remote or from front panel. Had to do RBR, then all was fine.

    I have experienced about 5 lockups in the past month, 4 of which while running CE/NR 0x022B.
  16. Apr 29, 2008 #96 of 265

    desh Cool Member

    Oct 4, 2006
    I've have 3 HR20-700's, all on x22b and all of them have locked up at least three times each. The last lockup had the unit's lights all blank and it looked like it was no longer powered on. The only way we got it working again was to unplug, wait a few seconds, then plug it back in. The other lockups have been resolved by resetting.

    Recordings are being missed, wife is getting pissed. I'm getting flashbacks to when we switched to these machines from directtivos when they were first released and I almost got killed with all of her missed recordings (since it was my idea to get the mpeg 4 recievers... :))
  17. Apr 29, 2008 #97 of 265

    jal Icon

    Mar 3, 2005
    "Recordings are being missed, wife is getting pissed. I'm getting flashbacks to when we switched to these machines from directtivos when they were first released and I almost got killed with all of her missed recordings (since it was my idea to get the mpeg 4 recievers... "

    Exactly! The frustration level is increased for those of us who went through months of this early on. This reminds me of how much I miss Tivo and what a poor decision Directv made in abandoning that interface.
  18. Apr 29, 2008 #98 of 265

    Dknow AllStar

    Oct 11, 2006
    I came home yesterday to find that 3 out of 3 of my HR20-700's were locked up in standby. Two are networked one isn't. They were all running Ox1fe. I had to hard reset them all then then forced a download which happened to be ox22b. so far so good.
  19. Apr 29, 2008 #99 of 265

    djwww98 Godfather

    Jan 11, 2006
    HR20-700 locked up while recording PBS OTA HD. I was watching something else at the time. When the hour was up that the PBS show that was recording was over, I noticed the record light was still on, so I tried to pull up the guide to see what was going. No response. HR20 would not respond to any input. Didn't want to screw up the recording. I wasn't sure if maybe the show that was recording was maybe 2 hours long so I let it go for a few hours before I finally did the red button reset. Turns out it did record the show it was supposed to but then just kept on recording... over 5 hours total. Good thing I finally rebooted... there was only 12% of space left. I wonder what would have happened if I hadn't been there? Would it have just kept on recording, wiping out everything that I had on the hard drive?
  20. hdtvfan0001

    hdtvfan0001 Well-Known Member

    Jul 28, 2004
    There is another thread out there that has assembled much of the evidence such as found in this thread.

    IN short, there is a signficiant lockup problem being reported by many users that covers all HR20 / HR21 models and multiple firmware versions.

    It is being investigated and hopefully we'll get a resolution soon. The information posted here has helped narrow things down - great job posters!

    Keep posting this info:

    Model number
    Firmware version
    If you have networking connected
    Does your unit lockup on start-up/power-up OR while running

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