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Uh Oh, 311 message..An issue has been detected

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by kpaustin, May 10, 2009.

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  1. kpaustin

    kpaustin AllStar

    98
    0
    Jul 18, 2007
    Just got a message on the screen on my 622:

    Error: 311
    "An issue has been detected that may affect your ability to record or pause live TV......if continues contact Tech Support"

    Reference: 0521

    It says to unplug > 1 minute and replugin...did that and it still shows up. Hard drive going out?

    UPDATE: Oh boy, bad news...double tap on DVR button reveals:
    Error 024: Unable to access this feature at this time. Data not available.

    Trying to access external HD:
    863 This feature is not supported

    :(
     
  2. phrelin

    phrelin Hall Of Fame DBSTalk Club

    15,103
    329
    Jan 18, 2007
    Northern...
    :eek2:Time to call tech support.
     
  3. kpaustin

    kpaustin AllStar

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    Jul 18, 2007
    Chat with Tech Support, sending out a new receiver...I lost the F1 race on DVR. Oh well.
     
  4. TulsaOK

    TulsaOK New Member

    3,469
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    Feb 23, 2004
    This may sound silly, but can you re-orient the position of the receiver? Instead of sitting flat, turn it 90 degrees on it's end and try it again. Sometimes that will temporarily allow the receiver to read the drive. Yeah, that's a really old trick.
     
  5. kpaustin

    kpaustin AllStar

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    Jul 18, 2007
    I can think of several orientations for the receiver after I lost some recordings... :) But I'll certainly try your trick this evening...if only to buy time to get the recordings to external HD. Thanks!
     
  6. kpaustin

    kpaustin AllStar

    98
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    Jul 18, 2007
    You sir, are my hero. That worked, at least well enough to copy some major recordings over to the external HD. Will try to orient it level and see if the problem comes back.

    Thanks!
     
  7. kpaustin

    kpaustin AllStar

    98
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    Jul 18, 2007
    OK, so it finally gave up the ghost. Still works as a receiver but DVR function, in any orientation, gives me the "Data unavailable" and 311 messages. At least I got the important stuff over to the external HD.
     
  8. RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

    3,145
    12
    Jan 23, 2008
    Wow, Kent, now THAT'S showing your age! ;) :lol:
     
  9. kpaustin

    kpaustin AllStar

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    Jul 18, 2007
    Just to follow up, received the replacement 622 two days after the Tech chat, reinstall and web activation were flawless, external HD recognized, all programming back, DVR working. Thanks Dish.
     
  10. AngryStamen

    AngryStamen New Member

    7
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    Jun 16, 2009
    I'm having the exact same problem and I was directed to this post by kpaustin (thank you) after I posted my problem on this forum. Kent (or anyone), does it matter which side I re-orient my DVR? Looking at the front of the DVR, should I rotate it 90 degrees clockwise, or 90 degrees counter-clockwise (or it doesn't matter?) Thanks for any and all help!!
     
  11. coldsteel

    coldsteel Hall Of Fame

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    Mar 29, 2007
    Either direction should work.
     

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