unable to setup deca or cinema connection kit for my commercial customer

Discussion in 'DIRECTV Connected Home' started by jdogi70, Sep 11, 2014.

  1. jdogi70

    jdogi70 Mentor

    49
    0
    Jun 3, 2008
    Los Angeles
    ive been having this pain in my side issue since the initial installation i have a customer who has 19 tvs we installed 14 hd rcvrs he wants the ipad app to be able to control his rcvrs instead of having to use the remotes, but with the deca adapter or even wcck it wont show the networks and keeps telling me to hook up the Ethernet cable to the rcvr i tired this and nothing i know he has wifi because my phone connects easy, if anyone can help i would greatly appreciate it i called directv ISS and they cant help me please someone help thanks.
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,743
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    Dec 9, 2006
    As you know this "should work", so can you post a bit more info?
    What receivers and what is the wiring like?
     
  3. peds48

    peds48 Genius.

    20,073
    1,072
    Jan 10, 2008
    NY
    Also please explain the highlighted part above...

    Also did you make sure your customer was using the iPad in “Commercial” mode?
     

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