unable to stream due to drm connection issue

Discussion in 'DIRECTV Connected Home' started by islesfan, Jul 1, 2015.

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  1. Jul 1, 2015 #1 of 23
    islesfan

    islesfan Hall Of Fame

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    Ok, I've just about had it with the GenieGo. Now I'm on vacation and I try to watch a recorded program, only to get "unable to stream due to drm connection issue." I ran the out of home tests at home and had no problem, but now that I'm out and want to actually use the GenieGo it doesn't work!
     

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  2. Jul 1, 2015 #2 of 23
    Billzebub

    Billzebub Godfather

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    Are you using an iPad? If so, try re-starting it
     
  3. Jul 1, 2015 #3 of 23
    islesfan

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    iPhone, and reboot didn't help.
     
  4. Jul 1, 2015 #4 of 23
    peds48

    peds48 Genius.

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    Are on a hotel wifi? Do you have another apple device with you, like an iPad or laptop?
     
  5. Jul 1, 2015 #5 of 23
    islesfan

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    No, its my vacation home (so there's nothing screwy like with a hotel WiFi). I just tried it with my laptop, and I get the exact same error message.
     
  6. Jul 2, 2015 #6 of 23
    Rich

    Rich DBSTalk Club DBSTalk Club

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    I usually take an HR with me on vacation. All the content always plays.

    Rich
     
  7. Jul 2, 2015 #7 of 23
    islesfan

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    I don't think the TSA would like me bringing my dish too! As it was, we were delayed 15 minutes getting off the ground in Reno, missed our connection at SF to Philadelphia, had to wait six hours to get a flight to Newark, and drive two and a half hours to the house (rather than the one hour from Philly). Our luggage only arrived this morning.
     
  8. Jul 2, 2015 #8 of 23
    Rich

    Rich DBSTalk Club DBSTalk Club

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    You don't need a dish to play the content.

    Rich
     
  9. Jul 2, 2015 #9 of 23
    islesfan

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    I wouldn't need any of it if the GenieGo worked as advertised.
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

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    I've been offered that thing several times (along with a Genie) to reup. Never saw the need. "As advertised", that's funny. Kinda like getting D* for $19.99 a month.

    Rich
     
  11. Shades228

    Shades228 DaBears

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    Are you trying to use airplay? This is assuming that your iPhone isn't jailbroken. Have you updated to 8.4?
     
  12. islesfan

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    Not trying to use AirPlay (no AppleTV here), but I am on 8.4.
     
  13. Shades228

    Shades228 DaBears

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    Is the normal DIRECTV app working where you can watch shows?
     
  14. islesfan

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    Yes
     
  15. dlpothier

    dlpothier New Member

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    My IPAD and Samsung tabelts have the same problem.. I have been on a bussiness trip for 5 weeks, both were working fine until this week.

    The problem conincided with a sw upgrade to my hr44 receiver. My hr24 reciver is still able to stream but i'm sure Direct TV will break this soon enough..
     
  16. dlpothier

    dlpothier New Member

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    Here is an update on My drm streaming problem. Just at mysteriously as it stoped working it stated working again today on my Ipad..
    I'll check the Android tablet later today.
     
  17. islesfan

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    I'm having enough trouble just keeping the DVR online now. I replaced my router with an Airport, and everything in the house works perfectly now, but I have to reboot the Genie DVR daily if I want to keep it online.


    Sent from my iPhone using Tapatalk
     
  18. BarkingGhost

    BarkingGhost Legend

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    This almost screams for a home VPN server. I must seriously look into this so as to avoid issues on future trips. Hope you find the solution, OP.
     
  19. islesfan

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    I think the solution was the Airport. The DVR has stayed stable for a few days now. If it starts giving me trouble again, I'll get an Airport Express to connect it to.


    Sent from my iPhone using Tapatalk
     
  20. rmkest77

    rmkest77 New Member

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    I'm having this same issue on a Macbook and a Samsung Galaxy S6, anyone been able to figure out a fix? I've replaced my router, and talked to tech support many times, to which they bounce me back and forth and are never able to fix the issue.
     

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