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Unfair. How to contact DTV corp. Wont install?

Discussion in 'DIRECTV General Discussion' started by papamojo, Oct 23, 2011.

  1. Oct 25, 2011 #41 of 124
    papamojo

    papamojo Mentor

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    Oct 23, 2011
    Damm I feel for you. Safety and for your patience and anxiety. How dare they treat you or customers like this!

    Thanks for sharing.

    Dan signed up with his name. (no relations)
    His Phone number
    His Email
    His Password
    His SS

    So yes he signed up totally new. Only thing mathing is address.

    FYI when I tried I signed up on all new infromation as well. Only thing matching on me was last name and address.
     
  2. Oct 25, 2011 #42 of 124
    Davenlr

    Davenlr Geek til I die

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    Add an apt number to end of Dan's address? Worth a shot. He does rent Apt 1A doesnt he? Dont know if that would match on the computer or not.

    Actually, I would like to have you followup after your Dishnetwork install, and let us know what, if any, action your attn gen's office took, and what the results were.
     
  3. Oct 25, 2011 #43 of 124
    inkahauts

    inkahauts Well-Known Member

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    Unfortunately, too many people have screwed the system to many times that they have to be hard on everyone, even when they don't deserve it in these situations. Especially when it comes to things dealing with divorce. People just flat out lie. I'm not at all saying you did, but others do. Unfortunately, that means the people in the right like you have to jump through all kinds of hoops, kind of like when someone steals your id. The biggest issue IMHO is they don't have a good enough way to get these things resolved easier.

    As for the installers, I am not surprised, I have never once heard of Directv having a good system in place to communicate with their installers on anything, anytime.

    I have a feeling that your x will be hounded by creditors for this, because I do think Direct goes after people and hits their credit and sends it to collections, if that's any solace that she will have to deal with this issue big time as well.

    Quick side story, worked retail for a decade and saw all kinds of things. One time a couple came in and bought a 7k system in cash, and we know they got it home and hooked up and liked it. Three weeks latter the wife comes in and says they need to return it, sorry about that. So we did. Needless to say, when the husband came by a couple days latter asking if she had returned it he was mad. Found out she had cheated on him, they where getting a divorce, and she basically returned it so that she could get the money on the return and screw him even though he had actually paid for it. It was complicated, but trust me, that's what she did even though we refunded it to the same credit card that was used to pay for it. That's one of the reason the only way to return stuff was the way it was originally paid for. Fraud. Fraud is everywhere.

    I honestly don't know what you can do to get your situation resolved, other than calling the fraud department back again and talking to their supervisor and asking them what you would need to do. I get being mad at DirecTV, but honestly, I would not really be mad at them, they didn't cause this situation, your x did.

    I'd hate to see what happens someday when someone buys those old ones your x gave to good will and tries to activate them. Man, will they be mad.
     
  4. Oct 25, 2011 #44 of 124
    papamojo

    papamojo Mentor

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    Oct 23, 2011
    Hmm, I hate to play games since I have done nothing wrong. However I feel like I am being treated very unfair.

    Wonder if this would work. Yes he does rent my complete downstair in a tri leval home. However there is not an apt. Would the installer be ok with this when they show up?
     
  5. Oct 25, 2011 #45 of 124
    papamojo

    papamojo Mentor

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    Oct 23, 2011
    You know I get it. However while I was not mad at first as I know they are faced with lies and fraud daily> I was confident as I have very confirmable proof I am not at fault. This does make me very mad at them. I have offered proof in many ways, up to and including pictures of all the boxes still unpacked in my home LOL. The Fraud dept was no help> She said NO was final.

    I am interested in having Dan email Ellens office as he is no way connected to billing. She said only Fraud dept she could not overule. But this is not a fraud dept issue I think.
     
  6. Oct 26, 2011 #46 of 124
    inkahauts

    inkahauts Well-Known Member

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    Worth a shot just to see. I am with you though, there has to be a way to get it fixed. Like i said, I'd talk to a sup in the fraud dept, and keep asking for the next ones boss till someone could get it fixed, because you know someone can get it fixed.

    I wonder if they have sent it to collections yet. I wonder if you'll hear about it when it does go there, just in terms of people trying to get a hold of her. Keeps us informed, let us know if you get it worked out. I am curious, and i hope you do get it working!
     
  7. Oct 26, 2011 #47 of 124
    papamojo

    papamojo Mentor

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    Oct 23, 2011
    Thanks alot for your help and words of wisdom. I see your post count and you must be lots of help here. THanks!

    On a side note, I wonder if the office of Pres really has to answer by the Fraud dept wishes. You would think they would be the final word. But seems not from what they told me.
     
  8. Oct 26, 2011 #48 of 124
    trh

    trh This Space for Sale

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    I'm guessing that the fraud department is following regulations from Sarbanes-Oxley and therefore the President's office can't overrule them.
     
  9. Oct 26, 2011 #49 of 124
    wesmills

    wesmills Legend

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    Not that it relates to DirecTV in the slightest, but Frontier will install FiOS TV service; I got it installed on the Eastside a month ago and without the installation fee. If DirecTV can't get it worked out, PM me.

    (I don't work for Frontier, and I still have DirecTV service for baseball.)
     
  10. Oct 26, 2011 #50 of 124
    Inkosaurus

    Inkosaurus Icon

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    Except they never pay it.
    I currently work at Dish network, I used to work at D* want to know something?
    D* never pays off the early term fee, part of the stipulation to get the early term fee paid for is to present a final bill that explicitly states "Early Termination Fee" with the associated amount due.
    Dish network canceled accounts dont say "Early Termination Fee" on them anywhere, even if there is one and D* knows this. So you call up E* ask for the bill, a CSR tells you you cant get it. You get pissed off, call D* and they tell you you cant get the money back without that bill and just blame E*.
    So in the end, they get there new sub and dont have to pay anything more aside from the cost of acquisition.
    Sorry for derailing the topic, i just saw you post this a few times so i felt like addressing it.

    Anywho, back to topic.
    Its unfortunate that you are going through this, and i know you feel like you are being wronged by the system. And i agree, you are being wronged.
    But as said earlier you're just a number.
    The address got flagged and from this point on you're just going to have to play CSR roulette at the fraud department until you get someone who isnt willing to be a dick.
     
  11. Oct 26, 2011 #51 of 124
    wilbur_the_goose

    wilbur_the_goose Hall Of Fame

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    No. SOX is designed to protect shareholders by ensuring a company's financial statements are accurate and free from fraud. It requires control over financial transactions and events.

    Personally, I think D* is correct in this case, and it's all about risk management. Simply stated, your name/address pose too high a risk for D* at this time.

    Put yourself in their shoes, and you may understand their point of view.

    This is why telephone companies require certain customers to put down a big deposit and others have zero deposit requirements. Actuaries make a lot of money helping companies make similar risk management decisions.

    Be patient, and understand that it's D*'s right to choose not to take you on as a customer.
     
  12. Oct 26, 2011 #52 of 124
    mnassour

    mnassour Icon

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    Papamojo, just a thought....I don't suppose you've tried recovering those boxes from Goodwill? If there are three of them at $300-$400 each, it might be worth visiting some stores.
     
  13. Oct 26, 2011 #53 of 124
    RMBittner

    RMBittner Legend

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    Papamojo:

    I know this isn't a great answer, but: It seems that you really want DirecTV -- otherwise, you'd have moved on by now. So have you considered just biting the bullet and paying the fees to clear up the account? You may not be responsible for the bills legally, but maybe that's beside the point.

    It sounds like there was no love lost between you and your ex-wife. But I think that might be clouding things for you. Look at it this way: If your parents had owned the house -- and they passed away, having overlooked six months of bills from DirecTV -- and you moved back in, would you treat this situation any differently? Would you refuse to settle their account? I'd guess that you might settle it, even though you had never lived in that house before and would have no direct responsibility for their bills.

    And consider how much your time and energy are worth. How much effort have you already expended on this? It sounds like a lot. And it sounds like it's been a real headache as well. Are you up for enduring more of the same, or would it actually be a relief at this point to just pay the fee? That's a call only you can make.

    Bob
     
  14. Oct 26, 2011 #54 of 124
    papamojo

    papamojo Mentor

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    Oct 23, 2011
    Thanks for all the replys.


    1. FIOS- I have Frontier for internet and phone. I talked to them and they said they will install for $500.00 and very high new rates. She would not admit but I found on consumer sites and on DSL reports that Fronter is not wanting any new subscribers so they will do everything they can to not have you subscribe. Plus there contract ends in a few months and they plan on shutting the TV side down completly. It will be challenged legally due to there contract with Verizon and the approved sale back when it was approved.

    2. I have always said I can understand Directv protecting the bottom line by using strict measures with a fruad dept. I am not naive and think just due to people lying and barking at them they would back down. That said..... When proof is offered to show honesty they MUST and even by LAW follow law and good faith. In my case proof shows I am not at fault and by law not responsible So therefore I should be approved. What they are doing is against the law up to the point that they do reserve the right of refusal. HOWEVER>> Any business can refuse an african american or Skin head to shop at there store if the are rude and ignorant. But you can be sure it could end up as a lawsuit and a judge would be hard pressed to rule in there favor. Right is right and wrong is dead wrong. In my case they are dead wrong.

    3. The example of parent home having a bill is a perfect example of what I explained the power companys due. They must provide service to a son or daughter with no deposit if they pass credit profile. There parents are only the same by name. It only is a stop gap legally if its a spouse. As told by utility dept to me and by my research.
    Bottom line is you are assuming and though they may be correct, you can not blanket stop everyone by name. Research is involved and fair. But I had to hook up all my services and believe me there was high balance left on them all. NONE OF THEM took the attitude DTV Has.

    4. Thank you from the Dish and Ex D employee. I did a search and found there are people complaining about the tactic Directv uses for that promised payment of early term. I did find when it has gone to Office of Pres they have almost always paid it or put service credit on persons account. HOWEVER again, this shows you Directv is really looking for legal trouble and operates against the grain. ONE QUESTION TO YOU? Does my Address get a flag forever or how does it work since my renter has nothing to do with this and they should not be stopping it for him? Thanks!

    5.In closing we have talked this to death. NO I WILL NOT PAY her balance. YES I would like Directv as the offer is great with NFL. Can I live without it, YES! Why am I fighting so hard, PRINCIPLE! I have no issue with there protective nature, I HAVE HUGE PROBLEM being not listened to and my proof not being even looked at by them. Remember, they are breaking law and telling me its a community property issue and I am resposible. I HAVE PROOF I did not live during contract break at my home, I have proof where I lived, I have divorce decree showing by law I am not and was not responsible for my ex in any financial way. It is not on my credit report and they are not asking for money from me. So I only fight at this point as I am very pissed off.

    Last,
    Your all very smart people here and have given me great help. Much apprieciated!

    I am still not sure if Dan my roommate was turned down. It still shows installation scheduled for Friday this week. My fear is that when he goes to pretend he wants to reschedule on the website it gives him a closed off screen and says not available and a csr will call within 72 hours to schedule. However on order screen and accounts it still shows installation for this week. When he calls it transfers him to live csr. He has hung up to this point not to cause alarm. Maybe they will show up? If they do not and never notify him they cancelled he is going to for cause serve them with a small claims suit for the $270.00 he lost to day of work without them notifying him of cancelation. I do not agree with this but he is a bulldog of a constuction foreman and is even more upset them I . This was advice he got on a legal page about no show installations. Seems companys do not like being served. Turnabout is fair play I guess.

    So the saga continues. I will keep you informed.
     
  15. Oct 26, 2011 #55 of 124
    RMBittner

    RMBittner Legend

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    I think you should just bear in mind that DirecTV is able to legally refuse service to anyone. They aren't breaking any laws here, and they aren't robbing you of any legal rights.
     
  16. Oct 26, 2011 #56 of 124
    inkahauts

    inkahauts Well-Known Member

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    I would never expect anyone to be able to go above the fraud department, but I do however think they should be able to help sort it out with the fraud department in getting them to see that you are not connected to the past account.

    And thanks, I try. But I definitively don't know everything! :D
     
  17. Oct 26, 2011 #57 of 124
    inkahauts

    inkahauts Well-Known Member

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    I would never even consider paying her bill. Chances are if its been long enough, it may already be on its way to collections, and I can't see any reason to ever get involved in that process. Why make her life easier after all he's been through?
     
  18. Oct 26, 2011 #58 of 124
    papamojo

    papamojo Mentor

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    They are actually almost or a judge could interpit breaking the law. Now if fairness to DTV (funny how I am fair they are not) no one person has asked me to pay her balance. IF they did they would be breaking the law. Its found under class 2 collections laws for Federal guidlelines. A creditor may not ask, require or persuade a person not in contract or spouse in a community property state for payment of a past due or current due collectable debt. However in theory that is what they are attempting with me.

    Next, while yes any company or person has right of first refusal. Just like I said, MOST LARGE comanpanys legal depts are very concerned of fair, unbiased and without predudice treatment of customers. I could find enough people in theory to file a suit or class action on predudice based on this an similiar to cost them in legal fees and embarrasement.

    This is why if I really wanted to take the time to write there legal dept and include copies of my proof I am sure it would be cleared. However I am not willing yet to do this.

    So yes your right, Safeway, Costco and Directv can refuse people to walk thru there doors. But bad publicity NONE will want as an example.



    UPDATE>..........................

    I like a stupid fool spent 2 hours on hold and talked with a supervisor at there Advocacy dept. (Fraud dept they dont want to call it that )

    The woman was again as rude as the other two. She said that they did there investigation into the account and I am in community property state (again using this and it is not accurate) and that unfortunatly they need my ex to return the boxes and they would waive the balance for unpaid service as the best they could do.

    I told her that she gave them to a Goodwill and I called and the store no longer has them. (was months ago). She said that without them she could not clear service for me.

    I told her I have proof. She said thats not the issue. I said why yes it is. Maam your not even listening to my side and my proof. She was a total BITC#!

    I then said, I am now going to send your office of pres and legal dept all my notes with my proof as well as follow up to my already call to state attorney general office. She said find us our boxes and it will all be fine.. I said, MAAMMMMMMM Did I not just tell you I dont have them!

    This is not a Fraud dept. This is a circle jerk of fools.

    Off to call Dishnet and AG office again.
     
  19. Oct 26, 2011 #59 of 124
    papamojo

    papamojo Mentor

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    Oct 23, 2011
    Okay now this is funny,

    Dan (my renter) feels really bad for me. He was buying new cell at Costco today and I guess they sell Dishnet. He got to talking with manager of Kiosk and told him about our plight. Of course he tried to push Dan to order Dishnet and promised a $75 gift card to him but Dan held off. Here is the funny part.

    He said they sold Directv up to a few months ago. He said Directv is so backwards that like the other poster said, They would get a turndown at lets use for example

    121 Mockingbird Lane.

    So they would re enter as

    121 Mockingbird LN or
    121 Mockingbird st
    or 121 Mockingbird Lane Apt 1

    He said it worked everytime.

    Heres the kicker. They were wink wink told this way to get them thru by there local Directv rep! He said they are so stubborn on clearing old accounts and flags. Yet there system is so old and poor that a simple character change in address would get by a flag. Installers just want there spiff so they could care less even though most notice it.

    He said it worked 100% of time and never got fixed. He said his DTV rep commented how they could be so intense yet have such easy ways to get around it. So here honest people like me wont do that. But many have and probably have ripped them off. SAD but funny about now.

    He said now with Dishnetwork they tie the social to address check so its much harder. Said Directv only uses outside company to give ya or na on credit approval and does not store SS in there database. Glad they dont. Probably get ripped off by lowely mad csrs.

    Thought I would share this.
     
  20. Oct 26, 2011 #60 of 124
    RobertE

    RobertE New Member

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    Those sales reps taht pull that kind of crap are the scum of the earth. Those little changes do get caught and create a good number of problems.
     

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