This morning, I had a tech come out to install a complimentary equipment upgrade. It consisted of an HR44-700 and client C41. I kept my R22w/HD, and he installed a DECA unit to it so that it can be used with the new SWM that was also put in at the dish. When the installer left - everything was PERFECT. This guy did an excellent job. I was able to see the client from the HR44, vice-versa, and - the R22 was also available and working on the network. I thought - everything is great! Then, something strange happened. I was not able to see the R22 anymore. My receivers all displayed the following message at the Whole Home DVR status screen: NOT AUTHORIZED for Whole Home DVR. Um, I know I am authorized because I have been paying 3 bucks a month since it came out! And, it was just working! Then, something even worse happened... After going through the usual steps with DIRECTV on the phone (resetting the receivers), the R22 hung in the rest process. Around 95% of acquiring guide data - it just stops. So now, it is not usuable at all. The tech people said they would have a "supervisor" contact me in 20 minutes. It never happened. DIRECTV said they would "escalate" things to the next level, that this is an issue on "their end." Has anyone else experienced this? Found a remedy? Please help!!