Upgrade to Genie?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by philster20032003, Sep 9, 2019.

  1. Sep 9, 2019 #1 of 31
    philster20032003

    philster20032003 Cool Member

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    been a DTV customer since 2004 and i have old hr20-700 and hr24. How do i get DTV to upgrade my equip to the Genie for free? I have 2 - LG 4k OLED TV’s
     
  2. Sep 9, 2019 #2 of 31
    trh

    trh This Space for Sale

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    Call them. They will be more than happy to upgrade your equipment and get you back into a two-year contract. Be nice. You might need to talk to multiple CSRs in order to get a free, but I suspect they'll upgrade you w/o any issues.
     
  3. Sep 9, 2019 #3 of 31
    Beerstalker

    Beerstalker Hall Of Fame

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    Since you have two 4K TVs you may want to think about upgrading to the Genie 2 and get two C61K clients. That way you can have 4K at both TVs.

    If you only get the HR54 Genie and one C61K client you will only get 4K content at the TV with the client.
     
  4. Grafixguy

    Grafixguy Godfather

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    That needs clarification. You can use two C61Ks with an HR54 but you can only stream 4K content on one at a time. With an HS17 you can stream to two at time.
     
  5. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    As long as your DIRECTV account is in good standing you should be able to upgrade to a Genie for free. The upgrade will trigger a new two year contract. For 4K service you will need either a HR54 or a HS17. The HR54 has a 1 TB Hard Drive. It can be connected to a TV. It works with receivers, DVRs and clients. For 4K service you will need a C61K-700 client. The HR54 can work with one C61K-700 client at once. The HS17 has a 2TB Hard Drive and is a headless server. It cannot be connected to a TV and works only with clients. For 4K service you will need a C61K-700 client. The HS17 can work with two C61K-700 clients at once. To upgrade to 4K service a service call will need to be scheduled so the tech can swap your LNB with a Reverse Band LNB.
     
    Last edited: Sep 10, 2019
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  6. Grafixguy

    Grafixguy Godfather

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    This is confusing at best and wrong at worst. Both the HS17 and HR54 can work with multiple C61Ks. The only restriction is on viewing 4K programming. Everything else is fine.
     
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  7. studechip

    studechip Godfather

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    I don't see anything wrong with his post.
     
  8. Grafixguy

    Grafixguy Godfather

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    "The HR54 can work with one C61K-700 client at once" is incorrect. It can work with several them but it can only send 4K one at a time.
     
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  9. codespy

    codespy Sorry Bears Fans! DBSTalk Club

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    ....And I will add this yet again- with the HR54 and two C61K's on two different 4K TV's- one 4K TV can have live 4K programming at the same time that the other C61K is playing a previously recorded 4K program off the same HR54.

    I will never give up the option of being able to use a genie with both HD-DVR's and clients at the same time, compared to the limitations of the HS17, until the Death Star rips that option out of my hands. :)
     
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  10. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    The HR 54 can only supply one 4K stream at any given time. It can have multiple C61K connected, but only one can have a 4K stream.
    The HS17 can supply two 4K streams at any given time. It also can have multiple C61K connected but maxes out at two simultaneous 4K streams.
    I resisted going to having only an HS17, but have now been with that configuration for around 6 months and have had zero issues. I'm happy with the HS17. Does not mean that everyone will be.
     
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  11. P Smith

    P Smith Mr. FixAnything

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    is that imply codespy is wrong ?
    so one C61k play live channel and second C61k cannot play recorded UHD event from HR54 same time ?
     
  12. studechip

    studechip Godfather

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    You are parsing words. Yes, the HR54 with multiple 4k clients can produce only one 4k stream at a time. Okay, how is that?
     
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  13. Grafixguy

    Grafixguy Godfather

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    You need to stop thinking everyone understands this. The only limitation on multiple C61Ks is with 4K programming. If one is viewing a 4K program via an HR54 the other can view every other channel. That is not was implied earlier. The way it was worded made it look like the other C61K wouldn't work at all.
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    I've never had a 4K setup and I'm getting kinda confused. I think the sentence you highlighted in another post is causing that confusion: The HR54 can work with one C61K-700 client at once. If you can feed two C61Ks from a 54 with one stream being 4K and another stream being the normal res...I get your point.

    Rich
     
  15. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    For 4K service you need either a HR54 or a HS17. Both require a C61K-700 client for 4K service. Both can be connected to more than one C61K-700 client. However, the HR54 can only handle one 4K stream at once. The HS17 can handle two 4K streams at once.
     
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  16. Bill Broderick

    Bill Broderick Icon

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    One thing that I don't see here is the equipment rental cost. If the OP only has 2 TV's and gets an HR54 and two C61K-700's in order to be able to watch 4K on either of his TV's, won't he be charged $7 more per month than if he gets a Genie 2 and two C61K-700's?

    I haven't been spending much time here recently. So, it's possible that that this has changed. But, my recollection is that the HR54 and two C61K-700's are charged as 3 receivers and the Genie 2 and two C61K-700's are only charged as two receivers.
     
  17. trh

    trh This Space for Sale

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    You are correct.
     
  18. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    To try to clarify as much as possible:

    Multiple C61K clients can watch regular SD and/or HD programming from either an HR54 or an HS17 at the same time. However, 4K programming can only be viewed on one client at any given time from an HR54, or on two clients at any given time on an HS17. Whether or not 4K is being viewed on a client, other non-4K programming can still be viewed normally.

    As to the comment about monthly charges: The HS17 is not supposed to incur a recurring charge - only the clients. The HR54 will incur a monthly charge, and each client will also incur a monthly charge. So if you are only feeding two 4K televisions and nothing else, using an HR54 will cost you $7 a month more than using an HS17.
     
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  19. SledgeHammer

    SledgeHammer Icon

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    Don't also forget that the HS17 is a headless server which means you can't hook it up to your TV, so you need some place with a Sat connection to "stick it".
     
  20. slice1900

    slice1900 Well-Known Member

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    You need someplace with a sat connection to "stick" the HR54, but the HS17 can go literally anywhere in the house. You could put it in your basement, put it in a closet, put it in your laundry room...
     

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