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Upgraded Old DVR to Genie HR54

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Heyward Mattox, Nov 3, 2018.

  1. Nov 3, 2018 #1 of 22
    Heyward Mattox

    Heyward Mattox New Member

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    Nov 3, 2018
    For some reason my New HR54 Genie will not work I keep getting error 775. My old box will work fine. I just upgraded to the Genie and it will not work. I have a SLIMLINE Dish SL3PIG-WBC it is close to 10 years old. Any help appreciated.
     
  2. Nov 3, 2018 #2 of 22
    sanpablo

    sanpablo New Member

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    What other receivers do you have, if any?
    Do you have one cable coming from your dish LNB?
     
  3. Nov 3, 2018 #3 of 22
    jimmie57

    jimmie57 Hall Of Fame

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    You need to change the LNB to one that just has 1 coax connection.
    Like this.
    DIRECTV Slimline Single Wire SWM Triple Satellite LNB (SL3-SWM) from Solid Signal

    You can get them on Amazon and Ebay also.
     
  4. Nov 3, 2018 #4 of 22
    studechip

    studechip Godfather

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    Heyward, do you have a swm8 or swm16 switch in your system? If not, then you do need to get a swm lnb. Who did the install for the HR54? If it was an authorized installer, get them back out there to fix it!
     
    Last edited: Nov 3, 2018
  5. Nov 3, 2018 #5 of 22
    Heyward Mattox

    Heyward Mattox New Member

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    To clarify my original post. I have had direct TV for about 10 years with I HD DVR and a regular non HD receiver in the Bedroom. I added an additional dish a few months ago and an HD Receiver. Direct TV offered me a free upgrade from the DVR to a Genie HR 54. I had the installer connect the Genie HR 54 to the new dish until I could watch the recorded TV shows and then return the old DVR. I watched the recorded shows and removed the old DVR HR-21 from the old Dish and connected the GENIe to the old Dish. The Genie won’t work and I get error 775. This is the whole story.
     
  6. Nov 3, 2018 #6 of 22
    jimmie57

    jimmie57 Hall Of Fame

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    Most likely the 54 was connected to this new Dish and now you have it hooked to the old one which will not work.
     
  7. Nov 4, 2018 #7 of 22
    Heyward Mattox

    Heyward Mattox New Member

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    I disconnected the HR 54 from the new dish and reconnected to the old dish which has 4 separate coax leaving the Dish. One Coax is not used one goes to the non HD box in the bedroom the other 2 were connected To the old DVR and both have filters on them. I do not need two cables for the Genie. I tried both cables with and without the filter on the Genie did not work. Thanks
     
  8. Nov 4, 2018 #8 of 22
    jimmie57

    jimmie57 Hall Of Fame

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    You can not use the LNB that has 4 coax cables hooked to it. They are a different technology.
    The 54 does not use filters.
     
  9. Nov 4, 2018 #9 of 22
    compnurd

    compnurd Hall Of Fame

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    I would call them and ask to have someone come out and re set you up
     
  10. Heyward Mattox

    Heyward Mattox New Member

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    Nov 3, 2018
    Can you elaborate. Can I just disconnect all of the coax but one and split the signal for 2 receivers. Thanks
     
  11. jimmie57

    jimmie57 Hall Of Fame

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    No, you must change the LNB. Disconnecting coaxes does not work.
    Think of 2 car engines, one of them is gasoline and the other is diesel. There is that kind of difference in the LNBs.

    The new technology will allow you to run one coax from it to a splitter to run up to 8 tuners. Your 54 has 5 or 7 in it. An HD receiver has 1 tuner in it. The splitter has to be a green label made especially for this technology. DIRECTV 2-Way Wide Band Satellite Splitter for SWM Systems (SPLIT2MRV) from Solid Signal
     
    Last edited: Nov 4, 2018
  12. Heyward Mattox

    Heyward Mattox New Member

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    Nov 3, 2018
    I have another LNB from a dish I got from a rental house with only one coax connection and the green label splitter I will try to change it myself before I call DTV. Thanks for your help
     
  13. jimmie57

    jimmie57 Hall Of Fame

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    One connection of the splitter has a red inside. Make sure the 54 is connected there.
    It should also say "power passing" .
     
  14. Heyward Mattox

    Heyward Mattox New Member

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    Nov 3, 2018
    Will do.
     
  15. Heyward Mattox

    Heyward Mattox New Member

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    Nov 3, 2018
    Well I installed the LNB with one coax connection and wired it straight to the Genie it does not work. I did the diagnostic testing and the LNB is good.
     
  16. jimmie57

    jimmie57 Hall Of Fame

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    What are the messages on the screen as you try to hook it up ?
     
  17. Heyward Mattox

    Heyward Mattox New Member

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    Nov 3, 2018
    I should have taken notes. I believe it was something regarding connecting SWM. I will repeat the procedure again tomorrow. I hooked up the old LMB again with the multiple coax connectors and reconnected the old equip. Thanks
     
  18. Heyward Mattox

    Heyward Mattox New Member

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    Nov 3, 2018
    I remember now it said SWM NOT DETECTED.
     
  19. jimmie57

    jimmie57 Hall Of Fame

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    So, you did not use the splitter you said you had ? One coax ran from the LNB to the 54, no other connections along the way ?

    The SWM not detected is an indication that the power needed on the coax is not running from the 54 to the LNB.

    ??
    You probably / possibly need to have them come back out and fix it up for you.
     
  20. studechip

    studechip Godfather

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    Did you make sure the HR54 is connected through the power passing port of the splitter? It's got a red line on the input of the splitter to one of the outputs. This is if you used the splitter. If you didn't, then you have a bad cable, connector, lnb, or HR54.
     
    Last edited: Nov 5, 2018

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