1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Upgrading to latest equipment

Discussion in 'DIRECTV Installation/MDU Discussion' started by fruzick, Jan 10, 2014.

  1. fruzick

    fruzick New Member

    Apr 5, 2006
    I have a hr-34 receiver and have been a long time customer of directv and have been paying for the protection plan for all those years.
    Directv says that I can get an upgrade to the latest equipment every two years.
    I have tried several times now to upgrade from my hr34 to the hr44 but Directv says a Genie is a Genie and not upgradeable.
    In there words they are exactly the same. I know they are not as my daughter has the hr-44 and I can see a big difference in it's
    operation. Also, the optical audio output would interface into my home theater system better. The hr-34 is not the latest equipment!
    Anyway, are there any ideas that I can use to convince Directv to allow me to upgrade and return the hr-34. I only want one genie.

    Thanks for any ideas.

  2. dpeters11

    dpeters11 Hall Of Fame

    May 30, 2007
    The protection plan upgrade is to a higher (based on their definition) class of device. DVR to Genie, reciever to client etc. It does not allow for moving up within a class.

    The only way to get an HR44 as an upgrade is to order it from a reseller and swap it out.
  3. peds48

    peds48 Genius.

    Jan 10, 2008
    not necessarily, and upgrade can also be from an HD receiver so an HD receiver... or form an HDDVR to an HD receiver to lower the monthly fee. and upgrade is just changing out the class.
  4. WestDC

    WestDC Well-Known Member

    Feb 9, 2008
    you could fake a problem (issue) with your 34 - and request a service call $50 fee waved for the PP and when the installer Shows -he will replace it with a HR44 if he has one on the truck
  5. peds48

    peds48 Genius.

    Jan 10, 2008
    When the techs get there and finds a perfectly working Genie, he might not replace it.... of course a "Grant" on hand, goes along way

Share This Page