Urgent Action Required

Discussion in 'Standard Definition Receiver Support Forum' started by dwforslund, Sep 10, 2008.

  1. BNUMM

    BNUMM Hall Of Fame

    Dec 23, 2006
    Most of the receivers I have installed lately have not had the smart card inserted all the way. Sometimes you have to remove the card and wipe it off before re-inserting it.
  2. SingleAction

    SingleAction Legend

    Apr 29, 2005
    All the histeria about the standard def receivers not(stop) working!

    I got an automated message on my answering machine the other day with the warning again.

    I have one vip622, and 2 old dishplayer 7200's.

    I went thru the same BS with customer service, and asked for a supervisor.

    He told me the same info, that it had nothing to do with the standard def receivers!
  3. flatus

    flatus Legend

    Aug 18, 2006
    i posted this in the general forum a few days ago.

    I was going to call dish this weekend about my 721, on Friday evening Dish called me.

    It must have been that CSR's first day. She couldn't get the computer to work (her description) and had to get help selecting my address for shipping out the new receiver.

    The entire conversation was the following:

    That is literally the whole conversation although not exactly verbatim. Nothing about the receiver being leased even though i own my 721, no mention of any fees or waiver of fees, nothing. I wanted to ask about them, but honestly, I was worried that she would mess up my account if she had to do anything else.

    I do not have a lot of confidence that this will be a problem free transaction. time will tell i guess.
  4. puckwithahalo

    puckwithahalo Hall Of Fame

    Sep 2, 2007
    Those 7200's will stop working when the final transition to the new smart cards is finished. Now, that may be a while, and its possible they may get cut off before then, but they do need to be replaced.
  5. flatus

    flatus Legend

    Aug 18, 2006
    Chapter 2:

    Sitting with me are two boxes with 522's in them, sent to slightly different addresses -- neither of them my actual address.

    I would hate to be a delivery driver and have to figure out these kinds of things.

    What a mess. Does anyone have any advice on a time of day to call, or a different number to call that might put me in touch with an experienced CSR?
    I am not looking forward to spending my entire Friday evening on hold for their screw ups.

    Or is it? I have a 508 as a second receiver. I was under the impression that they were not going to be replaced. Has that changed? Is that second receiver for the 508?
  6. puckwithahalo

    puckwithahalo Hall Of Fame

    Sep 2, 2007
    508 not being replaced at this time.
  7. normang

    normang Icon

    Nov 14, 2002
    So, if you have a 508 it can be activated? Or if its not, its toast?
  8. puckwithahalo

    puckwithahalo Hall Of Fame

    Sep 2, 2007
    you can activate it.
  9. jrbdmb

    jrbdmb Icon

    Sep 5, 2002
    Well, since I haven't logged on in quite a while, I didn't realize that my 721 was going to be deactivated soon. Not sure if we got "the letter" since my wife reads the mail. :)

    I may look into another receiver than the 522 ... it seems strange that they would replace one discontinued receiver with another. Maybe the 612 - running AV cables to a 2nd televison upstairs doesn't really make any sense.
  10. buist

    buist Legend

    Nov 12, 2002
    it took less than 24 hours for the $4.51 pro-rated "Lease receiver fee" to appear on my account (522 replacing 721). I called yesterday to get it fixed. The CSR I spoke with said he agreed that the fee should not be on my account, but that it would take up to 10 days to disappear. He was sending messages to another department that "handles this type of thing".

    I activated the receiver online (per the instructions in the email I received for the swapout). It did deactivate my 721, but I wonder if I should have just called..

  11. shadough

    shadough Icon

    Dec 31, 2006
    I received my 3rd 522, yes another refurb/reman model, hooked it up and even used the online activation process. It alll went smoothly and its still working fine 7 days later. I sent back the other 2 522's. I checked my account online and I had 5 receievers active on my account. 2 of them were the 522's I was sending back. I believe the one was deactivated even though I was never able to activate it in the 1st place, but the other one......not sure.

    And my 721 is still active also (I had the csr re-activate it so i could have at least ONE working DVR during all the swap outs). I'm gonna leave it active until my programming disappears (who knows how long that will be??). Its usefull having 2 dual tuner DVRs. I had to use another dish and some multiswitches to get the other tuner signals.

    The one thing I like about the 522 is the ability to watch each tuner independently in the 2 different rooms (as well as DVR events). Two things I do NOT like: 1). It will only pause a program for 2 hours, whereas my 721 would hold it for much much longer. 2). doesnt have that audio video input like the 721.
  12. pwelka

    pwelka New Member

    Sep 21, 2008
    I have a DishPlayer 7200. I got the "Urgent Action" letter a few weeks ago. Then I got a phone call from somebody at Dish who offered to send me a receiver (a 508, I think) at no charge. I said I wasn't interested because that would be a downgrade. She said she had no information about the features of either receiver and asked me to call Customer Service. I haven't heard from them since. Anybody know when they're going to "throw the switch"?
  13. buddhawood

    buddhawood Mentor

    Nov 3, 2003
    I'd like to know the answer to this as well.
  14. puckwithahalo

    puckwithahalo Hall Of Fame

    Sep 2, 2007
    Probably once the smart card upgrades are done. No, I don't know when that will be.
  15. chainblu

    chainblu Legend

    May 14, 2006
    I don't think anyone knows. Depending on who you ask, it could be several weeks or several months before the 'switch' is thrown.
  16. BobaBird

    BobaBird EKB Editor

    Mar 30, 2002
    I'd call going from a 7200 to a 508 more of a side-grade (gain some, lose some). See http://www.dishuser.org/508vs7100.php

    • Name-based recording with Dish Pass (wish list)
    • More timers, 96 (I think) vs 50
    • Search history
    • Caller ID
    • Quicker menu navigation using numbered options
    • Keyboard
    • Drive swapping
    • PIP or sound on most menus
    • Remote code lookup

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