For anyone out there that is thinking about switching are getting Uverse I would highly recommend don't go there. I was mainly getting the phone and internet but since they waved the 149.00 install fee I decided to add the TV as well. I told them that I was not getting rid of Directv and was told no problem. Nightmare 1. They came out the day before the install and ran a line from the pole in the back yard to the house and in doing so caused my home alarm to show a trouble light. The line is just laying on the ground and not buried. Now for the major trouble. First the installer had to ask me how to connect his modem/router to the switch I have in the other room so I can use wire instead of wireless. He had no idea what a switch even was. He started before I got there and proceeded to start unhooking all my directv boxes. I guess they failed to put on the order we were keeping it. When I got there he had already cut one of the lines to use with Uverse causing my sat signal to go bye bye. I told him we were not getting rid of Directv and then he told me we would have to pay a 75.00 line fee for each of the three lines they had to run. I was more that peeved and told him I was not paying a dime extra. Now for the kicker. After he called his supervisor he told me that the fee could not be waived and that I had to call Directv to fix his mess, yep you read it right, they did not fix any of the mess he caused. Directv is coming out today to repair their mess and get this, they are not charging me a dime to do this. I was on the phone with at&t for over an hour about this and basically got nowhere. I still have a line running across my backyard and the alarm is not working. They supervisor that I was promised would call has not called so I guess I will have to call Comcast out to fix the phone mess. I have had many many installers come to my home in the past from bellsouth, directv, dish, comcast and at&t and this is without a doubt the worst experience I have ever been through. SO if you are thinking of switching do lots of research and make sure this does not happen to you. If you plan on keeping Directv as well as Uverse TV make sure the installer does not start unhooking all your boxes and cutting lines. I still cannot believe he just left the mess he created.