Wow. What a fiasco this has been! I was scheduled to have a Genie system with one mini installed Sat. July 6. Someone from the local installation office (contractor?) called me saying they had a problem with one of their techs, and they needed to re-schedule me. I tried to get them to keep their appointment, but they just weren't having it. They told me they could do it tonight, Tues., July 9 and they could make it at 6:00 PM, since I have to work until 5:30. Well, somehow the appointment was set for between 12:00 and 4:00 this afternoon. The installer shows up around 2:00 and bothers my kids, and in the meantime I had been called by the automated system and was told that a tech would be at my location in the next 15 minutes. This is in the 2:00 hour! I'm at work, and there's nobody home to take care of it, the kids aren't old enough to handle it. So, I've been on the phone all afternoon, losing time on the work I had to do (costing me money earned) trying to get this sorted out. I am being told that the local installers have tried calling me 5 times, but yet I have no missed calls on my phone, and no messages other than the one when the tech showed up here saying that an adult had to be present. I put a couple more calls in to the appointment department, and finally the last one I talked to informs me that the next opening they have is for July 17! Are you kidding me? Here's the kicker, I ask to be transferred to retentions, and they can't do anything, not even a disconnect because their system is down! Wow! Does anybody have any advice as to what I can do from here?