After 20+ years with DirecTV, I couldn't take AT&T's increasingly anti-customer policies and "I don't give a dang" attitude toward their satellite service. I had been a satisfied customer for a very long time, but the last couple years were terrible. So I switched to DISH, because it came highly recommended from many sources. However, the number of issues I've faced since signing up in January have been extremely disappointing: 1.) My initial Hopper didn't work correctly. I needed a second technician to come back the next day to install a new Hopper3. 2.) I was told in my initial sign-up that RSNs were included in my selected package. They were not included in ANY package, for many months now, with no end in sight. Not everybody follows the latest news about what's carried and what's not -- I was just looking at Dish's own literature, and the enrollment agent was also apparently not aware of what channels were currently carried. I got a discount because of this, but I still missed several basketball games I wanted, and I'll miss out on a lot of baseball when that season finally starts. 3.) The "best-in-class" DVR has some good features (16 tuners!). But there are so many usability issues and missing features that I didn't have to deal with on my DirecTV DVR. It's better in some ways, much worse in others. I'm still compiling a list of issues that I'm hoping to send to them and post on DBSTalk. 4.) After two months of service, my Hopper3 hard drive just died. I was told yesterday that a new one would be overnighted to me today. I called back today, and they told me nothing ever shipped, and that overnighting would cost $20. I told them to check the tape because I was promised an overnighted Hopper, and no charge was ever mentioned. Because of that, they agreed to overnight a new Hopper at no charge -- that will now arrive Monday or Tuesday (not exactly overnight). My wife is now pissed because she lost a bunch of recorded shows, and she was skeptical from the beginning about making the switch. I know mistakes can be made, but this is a LOT of issues in a short amount of time. They do seem willing to fix their mistakes and issues (I like that), but if there's going to be a new problem on a monthly basis, I'd rather not have the service at all. Just thought I'd share.