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Video streaming not available 2100

Discussion in 'DIRECTV General Discussion' started by cwpomeroy, Apr 3, 2013.

  1. Apr 3, 2013 #1 of 24
    cwpomeroy

    cwpomeroy AllStar

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    After working since I downloaded it, my iPad app will no longer stream video with an error message popping up every time. No changes to my home network, I've deleted and reloaded the app. It works to as a remote and can obviously "see" the boxes...... Any ideas?
     
  2. Apr 3, 2013 #2 of 24
    crkeehn

    crkeehn Godfather

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    Have you tried signing out of your account and signing on again? I don't have experience with the IPad app, however I do use the android phone app both on my tablet and phone. Periodically it will tell me that it is unable to stream the video. By accident I discovered that signing off and logging on again seemed to correct the problem.
     
  3. Apr 3, 2013 #3 of 24
    cwpomeroy

    cwpomeroy AllStar

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    Yes. I actually deleted the entire app and reinstalled. that required me to login again.
     
  4. Apr 3, 2013 #4 of 24
    Diana C

    Diana C Hall Of Fame DBSTalk Club

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    What is the error messsage?
     
  5. Apr 3, 2013 #5 of 24
    inf0z

    inf0z Legend

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    Oct 15, 2011
    What type of internet connection are you using and how good is the strength where you are trying to use your ipad?

    Is this happening on all titles?

    Are you trying to steam outside of the US?

    Are you using a proxy that is out side of the US?
     
  6. Trooper

    Trooper New Member

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    Mar 31, 2014
    Phoenix, AZ...
    Does anyone know if this as been fixed? I don't see any posts on the internet after ~ October 2013 so I'm thinking there is a fix somewhere unless everyone has given up. I got the error today on iPad 2/iOS 7.
     
  7. BearsFan

    BearsFan Godfather

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    Apr 22, 2002
    Chicago Suburbs
    I fired up the DirecTV app on my iPad Air just now & have been for the last hour or so; I get error 2100 & that "video is unavailable" right now. An iPad reboot, a force-quit of the DirecTV app several times later, and still no love.

    At the time of this post, I see 2 maybe 3 posts on Twitter about this issue. Nothing seems to work to get the stream going…figures, it has to be on that rare day that I really "need" it to work. I'd been using the DirecTV app to stream at least 2-3 times per week & am grateful for it, and am disappointed it's not working now.

    I'm not sure who's "at fault" for this, I just hope it's fixed before the holiday weekend.
     
  8. peds48

    peds48 Genius.

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    from one of my DirecTV contacts

    "This looks to be an issue on Apple's side and we are working with them to find a solution."
     
  9. BearsFan

    BearsFan Godfather

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    Apr 22, 2002
    Chicago Suburbs
    Weird; there haven't been any changes made to iOS in several weeks. Thank you for posting this info.


    Sent from my iPad Air using Tapatalk
     
  10. dennisj00

    dennisj00 Hall Of Fame

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    GG streaming works in-house but all the 'Live Streaming' channels that I checked give me 2100 error - unavailable.

    Not sure why it would be an Apple problem, more likely Directv authentication?
     
  11. cwpomeroy

    cwpomeroy AllStar

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    Aug 7, 2007
    I've changed out routers, hubs and even have a new iPad Air since i started this thread. This morning I was getting the same error message. Basically i think DTV had a streaming problem this morning.

    I don't know if this is true - but I read here that when you are viewing thru the ipad app you're actually streaming the full show thru the net. It's NOT streaming it from one of the boxes in your home. That seems kind of dumb - but perhaps there is a valid reason for it.

    I basically give the streaming functionality a C-. It works...sometimes. It stutters, times out, etc.. more often than not.
     
  12. peds48

    peds48 Genius.

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    my gut tells me this may have to do with heartbleed, IMO
     
  13. BearsFan

    BearsFan Godfather

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    Chicago Suburbs
    After thinking about it more, it sounds a little bit like a "It's their fault! --No, it's THEIR fault!"-type situation. I can't stream anything in-house, I should've mentioned that before. Not just the available channels that D* allows for in-house streaming, I can't stream anything via the iPad app. I've tried on 2 iPads and an iPhone, no love.

    If it really is Heartbleed, then it's a D* issue. Apple doesn't use OpenSSL at all, so in my opinion it's D* that might have updated their secure certificates & it's not working with Apple's protocols. Personally I don't care who's fault it is, just thinking aloud since Heartbleed was brought up.

    If the broken DirecTV app is NOT Heartbleed related, then it's anyone's guess…and maybe it IS on Apple. I read that FaceTime video calls weren't working for some users today, so it could be some deep-within-the-OS protocol that's broken or out of sync.

    In any event I'm able to "borrow" my family's credentials from our other account to still watch playoff hockey, but I would prefer to use the DirecTV app (no ads taking up screen real estate is nice).
     
  14. dennisj00

    dennisj00 Hall Of Fame

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    Facetime is working so . . .
     
  15. Capedad

    Capedad New Member

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    Apr 17, 2014
    Cape Canaveral
    Actually, Directv has said it is a technical issue that they are working on. It was posted today so I imagine it may clear up...in time. I have the 2100 error as well that just started today. Hopefully they will get it back up. Here it is:

    As of April 17, 2014, some customers are not able to stream live TV or VOD content, using the DIRECTV or GenieGO™ apps, on Apple® iPad®, iPhone® or iPod touch® devices. This is due to a technical issue that we are aware of and working hard to resolve so you can continue streaming the content you love. We apologize for any inconvenience this may cause.

    Android, PC, and Apple Mac® devices are not affected by this streaming issue.

    This page will be updated as more information becomes available.


    Apple, iPod touch, iPhone, iPad and Mac are trademarks of Apple Inc.
     
  16. BearsFan

    BearsFan Godfather

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    Apr 22, 2002
    Chicago Suburbs
    As I type this, DirecTV seeded an update to the iPhone app. Just tried it out, streaming works again.

    No love for the iPad app yet, but I'm guessing it's just a matter of time, hopefully before the weekend…


    Sent from my iPhone using Tapatalk
     
  17. Capedad

    Capedad New Member

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    Apr 17, 2014
    Cape Canaveral
    Yeah, that did it. My only beef, as a directv fanboy, is that on their main page they did not alert people to an ongoing tech issue. Furthermore, let people know there is an update when there is one and especially for such an egregious error. Thanks for letting me know of the update as I would have not thought to check. Coincidentally, they sent me a survey this morning that I postponed, I will make a comment there to this effect.
     
  18. BearsFan

    BearsFan Godfather

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    Chicago Suburbs
    DirecTV iPad app update was waiting for me this morning. So far so good. Kudos for pushing these updates out before the weekend.

    I agree with Capedad, transparency or an update somewhere "findable" for subscribers in their website or Twitter account would help. I'm still not sure where D* posted the update that there were issues they were aware if & that they were working on it.
     
  19. Capedad

    Capedad New Member

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    Apr 17, 2014
    Cape Canaveral
    Did a search on their site with the exact wording including the error code and was directed to a list of answers and that was one of them. I was lucky to find it. Not easy to locate.
     
  20. Capedad

    Capedad New Member

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    Apr 17, 2014
    Cape Canaveral
    Man, now I have it again today. 2100 error.
     

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