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VIP 211 Hard Drive

Discussion in 'ViP211(411)/211K/222 Support Forum' started by amahdi, May 16, 2008.

  1. Grandude

    Grandude RichardParker II

    939
    12
    Oct 21, 2004
    It works. Today I moved my homebrew EHD from one 211 to my other 211 and after it rebooted up it worked just fine. All my recorded programs were there and I was able to access them.
    I then moved the Maxtor EHD from my second 211 to the first one and it also came up just fine.
    Removing or turning off the EHD causes the 211 to reboot which takes a bit of time since it for some reason has to find the satellites again and then download the program guide. Then putting the other EHD it also goes through this process again so moving an EHD isn't an instantaneous process. :)
     
  2. Mighty H

    Mighty H Cool Member

    16
    0
    Dec 8, 2008
    I think that Apricorn is saying their product is compatible with DISH.

    For Western Digital and Seagate, pretty sure its a DISH statement of compatibility.
     
  3. intrac

    intrac Legend

    114
    0
    Apr 2, 2006
    Grandude,

    Good to know -- more info that's missing from the user guide -- oh what's that you say -- there is no user guide!
     
  4. Rick_R

    Rick_R Legend

    156
    0
    Sep 1, 2004
    Simi Valley, CA
    My wife complained that the WD external hard drive was making noise in the middle of the night. The hard drive is really quiet but when the bedroom is really quiet in the middle of the night you can hear, what I assume is the disk doing seeks, small thumps. I wondered why it was doing anything when the 211 was off. I know it is not really off but I wondered why any activity was necessary when it is off. After reading this thread I realized that it is constantly down loading Dish on Demand movies.

    The noise is not bad but I wish it did not do it.

    Rick R
     
  5. P Smith

    P Smith Mr. FixAnything

    22,145
    192
    Jul 25, 2002
    W.Mdtrn Sea
    Only if you ordered it somehow. The "DVR" cannot get VOD/FVOD - it's short variant of 622/722 SW.

    That activity mostly related to updating system tables and EPG/EEPG.
     
  6. Hunter844

    Hunter844 Legend

    119
    0
    Apr 26, 2007

    Give her my old 511 DVR for a night and she'll think what you got is quiet. Nothing like falling asleep to the crunching, cracking, clacking noise only to wake at 3 am in and hear it updating.
     
  7. P Smith

    P Smith Mr. FixAnything

    22,145
    192
    Jul 25, 2002
    W.Mdtrn Sea
    Why not reschedule the process for a time when you're out at work ?
     
  8. Rick_R

    Rick_R Legend

    156
    0
    Sep 1, 2004
    Simi Valley, CA
    The 211 is set to update the EPG at 3:00AM. However the noise is not limited to that time.

    Rick R
     
  9. blkhouse

    blkhouse Guest

    48
    0
    Jan 18, 2005
    I have had luck with noisy external drives by placing them on an old mouse pad (kind with some foam). Sometimes it isn't the drive itself that makes the noise, but the drive sitting on something that acts like a sound radiator - (like over a drawer) or another time for me the surface actually vibrated with the drive.

    Otherwise I would try the pad and a partial surround (don't cover the fan/vent area) with some sound deadening lining.
     
  10. Texxen

    Texxen Cool Member

    23
    0
    Mar 14, 2006
    i just activated my account for the "ERD" (External Recording Device") and it was all computer controlled,you did not talk to a person it was electronically computer generated. You answered two questions. They knew your account from caller id,told you of the $39.99 fee and in two seconds said it was activated. Now I see the "ERD" under VCR setup. I haven't booted my 211 so I don't think it's formatted/setup completely...
    I have a Seagate 500G in a Airlink external box.



    The DVR brochure has some good info....

    http://www.dishnetwork.com/receivers/hd/vip211dvr/document/productBrochure.doc

    http://www.dishnetwork.com/receivers/hd/vip211dvr/default.aspx


    UPDATE..Ok two hours later I had to call E* anyway to get them to activate it. Too bad..the automated phone call went smoothly..but didn't work........

    I had to unplug the USB cable from the 211 for ten sec. before the "Activated" screen came up...no harm done since it was a new/unformatted hard drive.
     
  11. Texxen

    Texxen Cool Member

    23
    0
    Mar 14, 2006
    I noticed a few things that people were asking about....

    Why not change the time your receiver updates if you don't want to here it update at 3:00AM??
    You can have it update any time of the day or do it manually.

    Menu >8 >4



    You CAN delete any recorded program...
    I don't see why you have to wait and fill up your hard drive before the old recording gets deleted.

    DVR > Highlight program > Edit > Delete
     
  12. bcner715

    bcner715 New Member

    1
    0
    Nov 13, 2006
    I've been trying to get the DVR functionality on my VIP211 working for several days. I was on the phone with advanced tech support for over an hour last week. I tried all the forums today and decided to call Dish Network again. After getting through the first tier support person, advanced tech support "noticed" that my smart card had not been authorized even though the DVR feature was activated on my account. It's amazing what can happen when you are able to speak to someone from this country.

    Disk formatted, receiver restarted, now it's time to learn how to use DVR.

    Thanks all for your help. :D
     
  13. P Smith

    P Smith Mr. FixAnything

    22,145
    192
    Jul 25, 2002
    W.Mdtrn Sea
    "tech support "noticed" that my smart card had not been authorized even though the DVR feature was activated on my account."

    If it was the case, you can't watch channels at all. Sounds as bad excuse.
     
  14. Cap'n Preshoot

    Cap'n Preshoot Godfather

    452
    0
    Jul 16, 2006
    With the growing number of subscribers adding these EHDs to their 211's, you would think that E* would put out a tech bulletin to all their CSRs to educate them in the procedure to make the process a little less painful.

    I really don't mind spending the money, but I loath having my time wasted due to inexperience.

    Three things I learned on my 60th birthday:
    • Time is your most precious asset
    • Never pass up an opportunity to pee
    • Sometimes your farts are "live"

    .
     
  15. newsman

    newsman Legend

    133
    0
    Nov 21, 2006
    Maxtor Onetouch4 750gb external hard drives available at Costco for $99. I have had mine running smoothly and bought it there for $109. No need to go to a 1TB drive.
     
  16. Cap'n Preshoot

    Cap'n Preshoot Godfather

    452
    0
    Jul 16, 2006
    SO.... does anyone have the 'magic words' or keyword to say to the CSR to get them to fully comprehend exactly what you want them to do ref. enabling the DVR feature on your 211?
     
  17. Cap'n Preshoot

    Cap'n Preshoot Godfather

    452
    0
    Jul 16, 2006
    Never mind.... Online chat is definitely the way to go:

    Took all of 5 minutes, tops.

    Dilbert: Thanks for contacting Dish Network chat, my name is Dilbert (Operator BR-xxx). How may I help you with your account?
    Cap'n P: I want to enable the DVR function on my new 211k receivers
    Dilbert: OK, I'd be happy to look into that for you
    Dilbert: Do you have an active DISH account?
    Cap'n P: Duhhh....
    Dilbert: Can you verify the phone number and zip code on the account, please?
    Cap'n P: I thought that's how I accessed web chat to begin with. OK it's 999-555-5555 and the zip is 90210
    Dilbert: Great, let me look up your account
    Dilbert OK, the external hard drive authorization will be shared between all receivers on your account that support external hard drives (VIP receivers only) and will cost a one time activation of $39.99.
    Cap'n P: Correct. That's what I want
    Dilbert: OK, do you want me to commit that change on your account?
    Cap'n P: Yes, please
    Dilbert: Great, the fee for the activation will be added to your next monthly billing statement
    Cap'n P: Thank you!
    Dilbert: No problem. Did I address everything to your satisfaction today?
    Cap'n P: Yes
    Dilbert:Great! Thanks for chatting with DISH Network, have a happy holiday season!
    Cap'n P: Thank-you and good-bye

    -Click!-

    .
     
  18. GravelChan

    GravelChan Legend

    223
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    Jan 30, 2005
    Cap'n, you have been watching too much HeeHaw! :)
     
  19. Cap'n Preshoot

    Cap'n Preshoot Godfather

    452
    0
    Jul 16, 2006
    NOPE - that didn't do it.
    Dilbert got it wrong. When I got home tonight it didn't work :mad:

    So I called them.

    First of all, a CSR cannot "do this" for you. You need to get to 2nd level Tech Support. That's the only way. So no matter how long you were on hold to reach a CSR, you still have more penance to pay (listening to more hold music) before you reach tech support.

    Now then, while indeed Tech Support is able to "do it", they're only able if they remember how. Notice I said "remember". Apparently they all were trained, but that was some time ago and since they really do it so seldom, the "how-to" isn't being well retained by everyone. Indeed, the tech I reached said they had never done it before.

    ANyway, here's the deal. On the Tech Support's screen they have a "drop-down" menu for enabling "External Storage" .... as in external storage for your 622/722, NOT for enabling the DVR feature on your 211/211k.

    THAT my friends is on another drop-down menu below the external storage drop-down. So the tech has to do a double drill-down to get to the feature you want.

    Yup.... Close to an hour on the phone :nono: but with some really good stick-toitiveness on the part of the tech, the magic button was finally found.

    The tech felt really bad for keeping me on the phone so long, tho I didn't mind so much (this time) because I could tell they were really making an effort and were also quite embarrassed that it wasn't working. Once the magic button was found, the tech felt so bad that they comp'd me the $39.99 activation fee.

    Now that is customer service! - The folks at Comcast could sure take a few lessons from DISH.

    Happily DVR'ing now with my new 211k's, I bid you all a very merry Christmas.

    Cap'n P.

    .
     
  20. Jim5506

    Jim5506 Hall Of Fame

    3,670
    36
    Jun 7, 2004
    HMM...

    I did it by a chat and it fired up in less than 5 minutes.

    Of course I had heard that you need to have the screen up telling you to call dish to activate EHD (others say not).

    But CSR"s can and have done this activation.
     

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