Hello, Can someone help? I have hooked up the hard drive to my vip 211k, the box detects it, then I get message 499 - "to activate DVR call...." I have called and activated the feature, yet the DVR fundtion doesnt work. I still got the message 499. I called back, they asked me to wait 48 - 72 hours. Time passed and nothing happened. I called back again, they had me read off the reciever id and smart card id, CSR stated the feature was activated, and to wait another 48 - 72 hours. I called once again, and I got the same story. Dish has no clue why it isnt working, and no one seems to want to help. Has anyone else had the same peoblem? If so, what was the fix? Any Ideas? Any one? Thank you everyone in advance.