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VIP 722 - Sling Adapter works only in Home Network

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by quizzer, Aug 11, 2011.

  1. quizzer

    quizzer Icon

    746
    1
    Aug 29, 2006
    I got the sling adapter and works only when am on home network (home wifi in laptop or iphone).

    It doesnt work in outside wi-fi and 3g (iphone).

    Can somebody help me with what am missing?

    Appreciate your help.
     
  2. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Jan 7, 2005
    Kittrell, NC
    What is your internet upload speed?

    There is a minimum speed (I forget what it is) below which it will not even try to make a bad connection.
     
  3. quizzer

    quizzer Icon

    746
    1
    Aug 29, 2006
    upload 4mbps
    download 15mbps
     
  4. klang

    klang Hall Of Fame

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    Is UPnP turned on on your router?
     
  5. quizzer

    quizzer Icon

    746
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    Aug 29, 2006
    What is that? How to check if its turned on or not in the router?

    If its not, how to enable that?

    Please advise.
     
  6. klang

    klang Hall Of Fame

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    On my Netgear router it is in the advanced section of the setup GUI. Check box to turn on. On was the default for my router.
     
  7. MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

    598
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    Jan 6, 2011
    What does it say when you try to connect from your phone (receiver not connected)? Download the speedtest app and let me know what your download speed is on your phone. You have enough upload speed at your home, but if the download on your phone is too slow (on 3G), it may not be connecting properly.

    Also, how is the receiver connected the the internet?
     
  8. quizzer

    quizzer Icon

    746
    1
    Aug 29, 2006
    Update:

    I didnt check on the router. But I was able to get it working in Iphone (3G) and laptop (not on home wi-fi but some other wi-fi) too.

    Only thing thats not working is in office.

    Is it due to firewall restriction? Any pointers to overcome it?

    Thanks
     
  9. MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

    598
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    Jan 6, 2011
    It sounds like the 3G speeds may not have a fast enough download to support streaming (it's typically better on wifi).

    What happens when you try to connect from the office? Are you trying to connect from a computer? Any error message numbers?
     
  10. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Kittrell, NC
    All bets are off unless you work in the IT dept at work OR know someone who does... Many offices block various ports to keep just this kind of thing from dragging down their network if all the employees tried to do it at the same time.
     
  11. quizzer

    quizzer Icon

    746
    1
    Aug 29, 2006
    Connecting from Computer.

    There was a problem connecting to your device (Error 2).

    Please try again later.
     
  12. MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

    598
    2
    Jan 6, 2011
    Error 2 is a "catch-all" error. This means there is no specific message for the problem that occurred, but it can be anything. Reset everything (modem/CPU/router/receiver), and check your office network speeds to make sure they are above par.

    If it still has the same problem, it's likely a setting in the network
     
  13. quizzer

    quizzer Icon

    746
    1
    Aug 29, 2006
    I'm looking at options to bypass the office firewall issue.

    Has anybody encountered the firewall and if so how did you overcome it?
     
  14. klang

    klang Hall Of Fame

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    Even the attempt would likely be grounds for dismissal. Check your electronic usage policy at work.
     
  15. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    Kittrell, NC
    Agreed... people are being paid to work, not stream their Sling from home... and the work internet grants no entitlement to use it for anything but work purposes... and many companies lock down some services and block some domains to prevent some abuses from happening.

    Bottom line... let sleeping dogs... you know the rest :)
     
  16. RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

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    Jan 23, 2008
    As one of those IT guys, yeah, leave it alone.
     
  17. quizzer

    quizzer Icon

    746
    1
    Aug 29, 2006
    When am in home network, I'm able to watch LIVE TV, but cant access the DVR.

    My receiver is always connected online and the broadband test says 'Connected Online".

    I always see this:

    You have attempted to access a feature that requires your receiver to be connected to your home broadband network. Please ensure your receiver is currently connected to the Internet. If you are still experiencing issues, please try the following steps on your receiver:

    1. Press Menu on the remote
    2. Select System Setup (6), Installation (1) then Broadband Setup (9)
    3. Select Network Setup (1), then Reset Connection

    Once you have confirmed you are online, just refresh your browser and click on the My DVR tab.
     
  18. quizzer

    quizzer Icon

    746
    1
    Aug 29, 2006
    And in Office network I get this, when using Dish ONLINE

    Your computer was able to connect to your device, but the connection was interrupted. (Error 36) (2).

    Try connecting again.

    Can somebody help?
     
  19. MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

    598
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    Jan 6, 2011
    How is the receiver connected to the internet?
     
  20. quizzer

    quizzer Icon

    746
    1
    Aug 29, 2006
    Ethernet cable from the router to the receiver.
     

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