vip622 L931 - Main Menu - "Customer Support 3" not available

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by HeyNewbie, Aug 20, 2020.

  1. HeyNewbie

    HeyNewbie New Member

    Jun 27, 2009
    I'm not sure when it happened, but option 3 on the Main Menu for Customer Support options is no longer select able. It appears greyed out where other options 0-9 are white.
  2. harsh

    harsh Beware the Attack Basset DBSTalk Club

    Jun 14, 2003
    Salem, OR
    Have you checked the phone and network connections to the ViP622? At one time (and quite possibly still), the ViP622 required a telephone connection for support.

    The System Info button (behind the hidden door on the front right side of the receiver) will take you directly to the screen where you can check this.
  3. chazzzer

    chazzzer New Member

    Jan 7, 2016
    It's not just you, my 622 has also ghosted the Customer Support menu item within the last week.
  4. P Smith

    P Smith Mr. FixAnything

    Jul 25, 2002
    W.Mdtrn Sea
    perhaps dish don't want support obsolete models … only hoppers are current models supporting

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