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ViP622/ViP722 - L5.12/L6.10/L6.12/L6.14 Audio Related Issues Discussions

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Ron Barry, Jul 8, 2008.

  1. 356B

    356B Icon

    908
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    Oct 11, 2008
    Northern...
    Last night, all the HD local networks, ( ABC, CBS, NBC and FOX) were off air from 10pm to 11 pm, no sound, no picture (black screen) yet the info worked and my recording continued. Also USA and History was blank, everything was OK in SD and with the exception of the listed channels HD seemed nominal / normal; what's up with the locals ?, the recording issues returned with a vengeance on ABC Thursday evening. I'm calling Dish and try to get some compensation for this problem, maybe if enough people call and demand compensation the fix will come.

    Update:
    I called dish and filed a report, I requested and received a credit for local channels, I would suggest everyone experiencing this phenomenon call, complain, and request compensation.
     
  2. phrelin

    phrelin Hall Of Fame DBSTalk Club

    15,057
    318
    Jan 18, 2007
    Northern...
    Yep. My 1 hour "recordings" of Life (NBC) and Numbers (CBS) contain some end credits and previews for next week for both shows and 11 pm news previews.:nono2:

    And the audio Thursday was indeed bad.
     
  3. danicus007

    danicus007 Cool Member

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    Oct 1, 2008
    I called Dish and complained about the problem today but the rep told me she couldn't credit me for the External HD fee and that the problem was not HDD space and I should change my cable. I asked to speak with a supervisor and after explaining the problem she agreed to waive the fee. $40 to turn on the ability to add our own hard drive is absurd anyway.
     
  4. einstein

    einstein New Member

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    Feb 3, 2007
    Yes, I am here to chime in with the audio dropouts on DVR (622).

    I've just sent an email to Dishnetwork; also wrote them about not getting HD local channels last night (some of us like to stay home Friday nights and watch TV -- HD TV).

    Anyway, we are still having DVR audio drops on HD Channels: Family Guy (FOX) and Ugly Betty (ABC). They were worst than ever before -- this has got to get fixed or I'm dropping them!

    Whew - I'm almost feeling better!

    Also posted in satelliteguys forums and there's no solution there.
     
  5. 356B

    356B Icon

    908
    1
    Oct 11, 2008
    Northern...
    Could you explain the external hard drive situation, what fee? and I assume you are adding a stand alone unit to the receiver/DVR....I take it this adds hours more of recording time? in HD also? If my assumptions are correct what hard drive have you adapted?
    Thank you
     
  6. danicus007

    danicus007 Cool Member

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    Oct 1, 2008
    I have the 722, but I assume the other models are the same. Anyway, there's a USB port on the back of the unit and this allows you to connect an external hard drive to add more storage space to your DVR. In order to use an external drive, Dish has to enable the feature.....for the low low price of $40 (can you say rip-off?). I called and asked them to waive the fee because of all these audio problems.

    You can connect any external hard drive that has a USB connection. Not sure if there is a size limit or not. I plan on adding a 250 GB since that's what I have lying around.
     
  7. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Jan 18, 2007
    Northern...
  8. 356B

    356B Icon

    908
    1
    Oct 11, 2008
    Northern...
    Thanks to both for the information.
     
  9. 24dB/octave

    24dB/octave Cool Member

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    Sep 30, 2008
    In addition to my previously-reported dropouts on FOX & ABC on the SF feed, my wife just told me she was getting some audio dropouts on CBS on a daytime soap. Also on that soap, she got the black screen/no audio that was reported last night.

    On the other hand, if I had my druthers, she wouldn't be wasting time watching a soap -- just like she would say I shouldn't be waisting my time on the internet...!
     
  10. Dr. Cool

    Dr. Cool Mentor

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    Jun 15, 2008
    Yes, I also noticed the same: dropouts are there but are less noticeable when using the analog RCA connection. If you pay attention you can hear them, but it's a very short muting so most people will not hear them under normal listening conditions.
    I believe receivers connected with TOSLINK react more strongly because they need to reprocess the stream once they lose it, so the drops become more noticeable.
     
  11. moman19

    moman19 Icon

    710
    1
    Oct 22, 2004
    True. When the audio drops out, the Dolby Digital pilot light on my audio system briefly flashes. As a result, the Dolby logic in the receiver momentarily loses its mind (I suppose) and tries to "find" the missing audio by dropping to analog Dolby or stereo. This tends to accentuate the issue whenever you listen to the audio thru a home theater setup.

    Dropouts that occur while listening only thru the TV's internal stereo speakers do tend to be much less severe. If you really want to hear how bad the issue is, try listening to a damaged event thru a set of headphones plugged into your home theater.
     
  12. dipdog21

    dipdog21 New Member

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    Oct 20, 2008
    As many of you have some what noted the real (serious) problem arises with the digital connection between your sat receiver and surround sound receiver . When your surround sound receiver losses sync with the digital signal it takes a split second for it to regain sync thus a dead spot in the audio track you hear. If you disconnect the digital connection and hook up just the analog cables you will still hear a slight drop out but it will not be a complete loss of audio like you hear with the digital audio connection. Thus the way I have somewhat worked around this problem is to also wire the analog connections to the same input on my surround sound receiver that the sat digital hookup is on. Most surround allow you to change between the signal you listen to. Usually they are digital, analog and auto. I leave my setup in auto until there is some kind of stuttering problem then I switch over to analog. Mind you this is a temp. work around and does not totally get rid of the glitching but I can now actually hear what is going on. Also I have noticed that this dosen't only happen on recordings I have also had this happen when I do a 6 second skip back until I reset it to live tv.
     
  13. bort269

    bort269 Cool Member

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    Sep 29, 2008
    I concur!
    I just called and after explaining to the poor tech support guy the deal
    "did you try unplugging your box?"
    "YES... trust me, I emailed and got a response from echostar!"

    he finally just wrote up my report and credited me 1 month of local channels, and I'll call next month if they don't fix it by then!
     
  14. JackDobiash

    JackDobiash Legend

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    Jul 20, 2005
    To add to my initial post a page back, KOIN (CBS, Portland) doesn't appear to having these issues, but FOX definately still is. The SD channel appears to be fine (i'm assuming they'd get a lot more complaints as well if it were affecting both). I have some stuff from KGW (NBC, Portland) recorded but I haven't watched it yet. I'll let ya know how it goes.
     
  15. Dood

    Dood Legend

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    Mar 16, 2006
    So where does the "fix" stand?

    The drop outs are so bad now that I can't stand watching any recorded show. Tonight, Two and a Half men had 102 drops outs!

    I am ready to drop Dish, this is total bull****.
     
  16. moman19

    moman19 Icon

    710
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    Oct 22, 2004
    I can now identify dropouts on all four local HD channels. AND IT'S ONLY THE LOCALS.

    So I find that it's getting worse rather than better. Hopefully, they are tweaking something and monitoring this forum for the results.
     
  17. mulder5000

    mulder5000 AllStar

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    Jul 8, 2006
    I recorded The Unit on Sunday - due to football, I only got the first 15 minutes, but I still got an hour of total CBS programs. I skipped around a bunch, but during the time I watched, I didn't notice any dropouts during the actual shows. I did hear one about 50 minutes in, during a Pride and Glory trailer. i watched maybe 10 minutes overall, so I easily could have missed something.

    Is there a specific place you remember hearing a dropout that I could check?

    NBC, so far, has been good to me. Chuck, Heroes, and the Office have all been dropout free.
     
  18. moman19

    moman19 Icon

    710
    1
    Oct 22, 2004
    The football game mucked things up for me as well but I have not yet had time to check. Save what you have and I'll get around to it soon. My kids were watching Heroes last night time-shifted and I think they heard a few dropouts. I'll check that too.

    I have noticed a few drops during commercials on Leno. Frankly, this does not bother me but it raises the concern of dropouts now on that channel too.

    I know things are bad when the wife notices and keeps asking me why we put up with this.
     
  19. Dood

    Dood Legend

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    Mar 16, 2006
    I just had to delete 13 programs because the audio drop-outs were so bad that I couldn't watch them.

    I am giving Dish Network 24 hours to right the ship or I am canceling service. This is not acceptable and there ARE other options.
     
  20. ruffledrooster

    ruffledrooster Cool Member

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    May 13, 2008
    I'm also in the St. Louis area and until fairly recently I hadn't read about all of the audio dropout stuff...I think mostly because I usually don't watch much on the local channels during the summer. I have noticed more dropouts on CBS lately, particularly during Two and a Half Men. Last night was actually pretty good, but the previous few weeks were pretty bad. I haven't had a chance to watch most of my FOX stuff yet, but I do remember some dropouts when I watched them about 3 weeks ago. It wasn't too degrading, as I could hear most of the show, it would just drop part of a work or the end of the sentence. NBC has been the best so far, as I haven't noticed anything on L&O:SVU yet. ABC has been fairly good the past week, but I only watch like one show on it. I did catch more of the The Unit this past week(about 45 min.) and I don't recall many dropouts. I don't have it on the drive still, but if I don't remember anything, then there probably weren't very many. I did also watch House from last week last night and I didn't notice very many, if any, dropouts on it.
     

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