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ViP622/ViP722 - L6.14 Software Experiences/Bugs Discussion

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Rob Glasser, Sep 19, 2008.

  1. Sep 30, 2008 #61 of 139

    lkrupp Cool Member

    Apr 5, 2007
    You lost him right here. I would have hung up on you too. People like you don't deserve ANY customer service let alone civility.
  2. Sep 30, 2008 #62 of 139

    phrelin Hall Of Fame DBSTalk Club

    Jan 18, 2007
    While in general principle I agree with you, I recognize how truly difficult it is not to respond antagonistically to a statement that says "I'm not paying any attention here."
    As a general rule, I prefer to pursue tech support on the phone. I have never had to talk to a tech support representative that didn't seem friendly, attentive and reasonably savvy,

    A CSR for account stuff on the other hand, on line or on the phone is a crap shoot. That's when you have to play CSR roulette.

    Still, I avoid insulting comments and expressing any frustration. I just say "thank you for your time" and hang up and dial or restart an online chat a few minutes later.
  3. Oct 1, 2008 #63 of 139

    SkipperTW Mentor

    Jan 23, 2008
    My external HDD (when it is connected) keeps my 722 from re-booting properly every night. it hangs up on 61.5 searching for signal unitl I go into the signal meter. Then all is OK.

    I am using a Seagate external HDD. All was fine in 6.13. (And of course this will not be troubleshot by the CSR's.
  4. Oct 2, 2008 #64 of 139

    dbconsultant Hall Of Fame

    Sep 13, 2005
    Temecula, CA
    No black frames here, Ron. I get the LA sat channels (not ota) and watched the dvr'd event last night.
  5. Oct 2, 2008 #65 of 139
    Rob Glasser

    Rob Glasser Hall Of Fame Staff Member Super Moderator DBSTalk Club

    Feb 22, 2005
    Finally got around to watching this last night. No dropouts from OTA up here in Seattle.
  6. Oct 2, 2008 #66 of 139

    tweet New Member

    Oct 2, 2008
    I am running L6.14 and am having to reboot atleast twice a day. Has anyone heard of a fix?
  7. Oct 3, 2008 #67 of 139

    swissy AllStar

    Oct 26, 2007
    Another problem I have encountered is with locked channels. In order to stop duplicating channels, I lock them out. However, since 6.14, when I record an event on the non locked channel and try to replay the event, I get asked for my password. Not every time, just occasionally. This happened last night with CNBC. I have the SD locked and was recording the HD and was asked for my pin when I tried to watch the event. If it makes a difference, it was recording and I was watching it delayed on TV2.

    OT, what a shame CNBC didn't have the broadcast in HD.
  8. Oct 3, 2008 #68 of 139

    BrianG Cool Member

    Jul 9, 2006

    I found my DVR hung on some kind of status/error screen. Didn't write it down and don't remember the screen title. Did a hard reboot as everything was locked up. When it came back up I found that I had been updated to 6.14.

    A few days later, I was deleting some programs from my EHD while two programs were recording and my DVR reset itself and killed the recordings. Never saw this before, and I have deleted programs from my EHD while other programs were recording.

  9. Oct 3, 2008 #69 of 139

    icmoney Mentor

    Jul 29, 2006
    Tx Hill Country
    I've had my vip622 for 2 years this month with no problems or complaints. It received the L6.14 update prior to this week.

    On Monday I have a timer set for recording "Old Christine" at 7pm on OTA CBS channel. The same day I set up a Auto-Tune timer to switch to Bill O'Rielley on FNC (205)at 7pm. At 7pm the Auto-Tune timer executed and I watched the O'Rielley Factor.

    Later when we tried to watch the recording of "Old Christine", the recorded content was the O'Rielley Factor. The info for the recording correctly showed the local channel, 07-01 and the program info for "Old Christine".

    Never have had this happen before and have used Auto-Tune many times with other recordings scheduled at same time.
  10. Oct 3, 2008 #70 of 139

    dbconsultant Hall Of Fame

    Sep 13, 2005
    Temecula, CA
    I just wish they would fix the trickplay stuff once and for all and leave it fixed! Trying to use skips during football is becoming a nightmare. You hit skip back and it goes back randomly to who knows where!
  11. Oct 3, 2008 #71 of 139

    olguy Hall Of Fame

    Jan 9, 2006
    Yeah, what swissy said. Plus last Monday 2 7:00 pm timers both started at 7:12 and one timer did not record even though the history showed as Done.

    Also, I no longer have CC on ABC 13 in Houston. Recorded or live. Local or network. I called last night about that one and the CSR said she would turn in an Engineering report.
  12. Oct 3, 2008 #72 of 139

    eddieras Godfather

    Aug 30, 2007
    i'm having problems with ota recordings too, breaking up tho signal strength is in 90's. i'm also having a problem with a delayed show suddenly jumping forward to live tv - driving me nuts!
    anyone else?
  13. Oct 3, 2008 #73 of 139

    Sunnyatthebeach Cool Member

    Feb 26, 2008
    Yeah, I got really frustrated because I did first try tech support on the phone. But I called after 4 p.m. Colorado time, so my call got routed to a support rep in the Phillipines. After 10 minutes on hold and another 30 minutes with the rep, we weren't really getting anywhere. She didn't know what DishOnline was or how it worked over an ethernet connection, and insisted on taking me through her standard Q&A and troubleshooting tree, which didn't get us anywhere close to her being able to write up a trouble report. So I thanked her, hung up frustrated, and thought I'd try the online tech-support chat connection, whose transcript I posted. I must have gotten another rep in the Phillipines, and lost it when asked about severe weather. Net time, I'll be more polite, and I'll call or chat during the day when I'm more likely to get a knowledgeable rep on this side of the ocean.
  14. Oct 3, 2008 #74 of 139

    mikeyinokc AllStar

    Jan 11, 2006
    The audio dropouts are unbearable. So far we have noticed it on recorded shows on Fox and ABC.
  15. Oct 3, 2008 #75 of 139
    DJ Lon

    DJ Lon Legend

    Nov 3, 2005
    Phoenix, AZ
  16. Oct 4, 2008 #76 of 139

    knealy Legend

    Jul 5, 2002
    I'm getting black outs and also audio dropouts with pixelation making Dish locals unwatchable. The audio loss is about every 10 seconds. Really frustrating. I've switched recording over the air. Thank goodness the 622 can do this.
  17. Oct 4, 2008 #77 of 139

    Barrysb Mentor

    Jul 16, 2004
    Has anyone had this experience with their 622?

    Yesterday afternoon, I noticed my 622 was indicating "No Info" for programming on all channels more than 1-3 hrs in advance of the current time. I tried rebooting the receiver using the front panel switch and removing the AC power, with no joy. I called Dish. The service tech tried to reload the EPG on my receiver, again with no joy. He arranged to replace the 622, indicating this was not a common problem with this unit. I put the 622 to sleep for overnight. This AM, when I wake it up, the EPG is complete!

    I really don't care to replace the 622 if I don't have to, considering all the timers, etc.

    Any suggestions?

    BTW, I never saw the message "Downloading EPG" during any of the attempts to make it happen yesterday.
  18. Oct 4, 2008 #78 of 139

    lujan Hall Of Fame

    Feb 10, 2004
    This has started happening to me about every few weeks or so. It's frustrating because I loose recordings if I don't catch it when it happens. What you need to do is go into the setup menu and then installation and do a "check switch". I might be forgetting a step but I don't have it memorized. I just know how to do it because it started happening so much in the last few months. After the "check switch" and you click "done", it should start downloading the guide. I have to be on guard for it all the time now. I don't know what software update started all this but it never did this prior to May or June of this year.
  19. Oct 4, 2008 #79 of 139

    Barrysb Mentor

    Jul 16, 2004
    By any chance, do you also have to select "Test" or just "Done"?
  20. Oct 5, 2008 #80 of 139

    tnsprin Hall Of Fame

    Mar 15, 2003
    In the case where you only have 3 hours of info, rather than doing a check switch, first try bringing up the guide typing in 999 and then hitting the right arrow (browse) button. It should tell you that it needs to download guide info. If that doesn't work then proceed to check switch and you must then hit test.

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