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ViP622/ViP722 - L6.21 Software Experiences/Bugs Discussion

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Flasshe, Jun 12, 2009.

  1. RoughDobermann

    RoughDobermann AllStar

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    Jun 13, 2009
    Well, I spoke too soon. I still have the video and audio issue. I tried the HDMI reset, but it is greyed out. Only a re-boot, either via the power button, power cord or check switch solves it. I'm going to call Dish today. This is completely unacceptable.

    I would guess it is an HDMI issue.

    Nice firmware "upgrade," boys...
     
  2. am9ac1

    am9ac1 Cool Member

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    May 15, 2007
    Is anyone else having issues with a paused event skipping back to live un-commanded? After I received L-621, I started having non recorded programs that were paused, spontaneously skipping back to live and programs that are recording that were started over to watch from the beginning also spontaneously skipping back to live. I called tech support last night and the CSR spent several minutes with me on hold, talking to "engineering", and reported back that others are having similar issues and they are working on a fix. Any others here experience similar issues?

    Thanks

    Andy
     
  3. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Northern...
    Still not on my 722 as of this morning.
     
  4. JmC

    JmC Jagannatha

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    Jun 10, 2005
    I noticed this same thing yesterday on the Sluth channel.

    This may be a silly question, but are these issues getting reported to Dish Network. TPR's getting generated or e-mails to Tech@ ?
     
  5. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Not a silly question JmC. We are not affiliated with Dish and we do not report these issues to Dish as a common practice. It is my understanding that Dish Engineers do wonder these threads and monitor and by doing so see the issues and I am sure they take what is said here and look for patterns along with reports received through the CSR channels.

    The recommendation we give is always try and report it through official Dish Channels in addition to these discussions. The benefit here is hopefully is building patterns and also getting to provide more detail in your experiences.
     
  6. Henry

    Henry Retired Member

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    It wouldn't surprise me if they stopped spooling to address some of the more obvious bugs. But that's just a guess.
     
  7. RoughDobermann

    RoughDobermann AllStar

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    Jun 13, 2009
    That sounds very similar to the symptoms that I'm experiencing.
     
  8. FarmerBob

    FarmerBob Godfather

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    Nov 27, 2002
    I just experienced this same thing while watching a live program on Sci-Fi. BUT when I went to the Extended Guide with Video it played as it should, back to full screen play and what I thought was 1 frame per 10 with proper audio, back to the EPG and proper play, etc. . . Switched to another channel, no problems. Switched back to Sci-Fi and the it resumed. I did a front panel restart/power cycle and it stopped.

    I've had L6.21 from what seems the beginning, and problems are slowly popping up one by one. And Level One TS is not only clueless, but dense in regard to reporting and dealing with bugs. Have yet to deal with Level 2 or above. That's next.
     
  9. Henry

    Henry Retired Member

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    There is a known bug having to do with TV2 aspect ratio. I haven't heard of any before this affecting TV1.

    I don't know that it'll do any good, but you might try to toggle the PiP button through the entire sequence (four repetitive clicks). It seems to reset TV2 just fine, maybe it'll work on TV1 as well. Oh, BTW, if it works, you'll probably have to repeat the PiP sequence after every reboot of the reciever.
     
  10. RoughDobermann

    RoughDobermann AllStar

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    Jun 13, 2009
    My 722 is hooked up to one TV only, BTW. The PiP does bring the channel audio and video up in the PiP box, but when I go to swap, the swap is just a black box. Then, when I swap back, the channel is displayed but with the black box cutting into the screen.

    It's totally unwatchable.

    I called into Dish and they knew nothing. Started a trouble ticket or something and promised to get back to me within 24 hours.
     
  11. phrelin

    phrelin Hall Of Fame DBSTalk Club

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    Northern...
    One can only hope.
     
  12. Henry

    Henry Retired Member

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    Well, it was a shot in the dark, so to speak. I have two TVs hooked up, but I don't Swap. I just toggle through the sequence and that does the trick for me.

    Hope E* can come up with a solution for you, even if they call it L6.18. :sure:
     
  13. Henry

    Henry Retired Member

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    Fingers crossed... ;)
     
  14. RoughDobermann

    RoughDobermann AllStar

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    Jun 13, 2009
    Heh. Yes, I asked the technical support person if they could send my receiver 6.18. The silence was deafening.
     
  15. Henry

    Henry Retired Member

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    Of course. :lol:
     
  16. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Dish does not roll back individual receivers and very rarely issue a full rollback. In all my time here i think it has happened twice. Based on the input I have seen here I would not expect that to happen. I would compare notes on the TV models with the two reporting similar issue here though to see if they are the same TV.

    Also, Have you tried Component to see if you get the same experience? Might be a work around until the issue is resolved.
     
  17. RoughDobermann

    RoughDobermann AllStar

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    Jun 13, 2009
    It is a Samsung LNT4661F. No, I haven't tried switching to component video, nor will I. It worked fine with 6.18. They broke it. They need to fix it.
     
  18. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

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    Thanks for the model. It would be good to cross reference with others if they run into.

    As to switching to component. I was offering it as a work around. If it is easy to accomplish might be worth doing while applying pressure to resolve the issue. There are a lot of people on HDMI and based on posts here they are not seeing this issue so I would suspect this is a incompatibility between the new software and your model and if it was me... I would take the following action.

    1) Check if there is any Samsung updates available for your TV(if it is firmware updatable). If so, I would try and apply them. It is possible that the update on the Dish side exposed a bug on the Samsung side. There is always two sides to the communication channel and I have seen in the past where an update introducing new functionality in the communication channel exposes an issue on the other side of the conversation. I know long shot but something to look at.

    2) Like I said above, if you can move to component I would give it a try as a stop gap measure until the issue is resolved.

    3) Continue to apply pressure to fix the issue if it is a Dish issue.

    That would be my advice... Yes you should not have to move to component but without a root cause on the issue I would recommend the course of action above to try and get the TV restored to a watchable state as soon as possible.
     
  19. RoughDobermann

    RoughDobermann AllStar

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    Jun 13, 2009
    Your suggestion is completely sound, of course, and I appreciate it. I'm not touching the firmware in my TV. Considering a reboot of the 722 fixes it, that would seem to point out that the 722 firmware is the issue, no?

    I suppose I will break out my component cables and try that next time it breaks. The wife's gonna love that!

    The last thing I want is another firmware "upgrade" on ANY of my stuff.
     
  20. Henry

    Henry Retired Member

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    Well done, Ron! Way over the top.
     

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