I have had a VIP622 for 12 months. About 10 months ago the HDMI output stopped working on the VIP622. I contacted DISH Network and explained to the my problem, and they responded to me that it was a "software issue" and that they were "working on it" Over these past 10 months I have contacted DISH Network on a monthly basis to check the status of them "working on it" and every time I get the same response, that it is a known issue and that they are working on it. I initially bought the VIP622 because of it's HDMI output capabilities, in fact, I chose DISH Network over DirectTV because of the HDMI capabilities of the VIP622. Now here is what seems odd to me. DISH Network just released the VIP722, which from all I can tell, and from what all my research points to is that the VIP722 is EXACTLY THE SAME as the VIP622 except for 3 areas. 1. It is black, not silver 2. It has a larger hard drive 3. The HDMI output works It seems to me like DISH Network is trying to scam all the people who have VIP622s and have problems with them into purchasing a VIP722 and extending their contracts another 18 months. What a ripoff! I called them today to try and get them to replace my defective faulty, HDMI-less VIP622 with a functional VIP722 and they outright refused. I asked them how they could sell me service and equipment that doesn't work and not fix it, and the representative I spoke with (Angela - RFH) repeated the same phrase to me repeatedly. "We cannot give you the VIP722 for free, you have to pay $199 for it, and you have to extend your contract by 18 months". I was on the phone for over an hour (20 minutes on hold initially to speak with some one) and I tried to explain to them every way possible that it was their duty to provide me with a functional piece of hardware, which is what I paid for! $250 for a VIP622 with HDMI capabilities. Without HDMI, the receiver is useless to me. Long story short, don't waste your time or money with DISH Network or the VIP722. They don't care about their customers and they sell non-functional equipment that they refuse to fix (unless you pay $199 and extend your contract by 18 months) RIP OFF!