VIP722 slow guide response

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by PghGuy, Sep 27, 2011.

  1. Dec 2, 2011 #81 of 113
    Grampa67

    Grampa67 Legend

    126
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    Mar 14, 2005
    I taped over the led on the remote and it works much better. It seems the uhf and IR get confused.
     
  2. Dec 5, 2011 #82 of 113
    fuzzface

    fuzzface Mentor

    44
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    Feb 1, 2011
    I'm wondering if the slow guide on the 722K is caused by a constant ongoing pull-down of the guide by the receiver (instead of the normal once a day pull)? I've noticed recently (never paid attention to it before) that my 722K seems to update the guide frequently throughout the day. When my 625 updates the guide once daily it goes out 8 days until the next daily update (updated at 4 am this morning and it goes out through 11:30pm on Tuesday 12/13, but whenever I look at the guide on the 722k it seems to go out through the hour of the current time. I just checked and it goes out though 6:30pm (last block showing with data) on Wednesday 12/14. At noon today it went through 12:30pm of Wednesday 12/14. I've noticed that every time I've looked at it over the last several weeks. Seems to me that the receiver is constantly pulling guide updates and eating memory, and maybe THIS is what's causing everything to run so slowly. I've also had a full 8 day as described above at noon, and then later that evening it only goes out about 1 1/2 days (not frequently - maybe once a week for the past few weeks). Maybe it's getting so overloaded that it just kills almost all data?
    Anyone have any thoughts?
     
  3. Dec 5, 2011 #83 of 113
    P Smith

    P Smith Mr. FixAnything

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    It's not processing that as you described;
    the EEPG data [9 days] is changing once in a few hours (find my old posts where I presented a log of those changes); the EEPG data stored on a drive, not in a memory; so the process just pull the data from HDD when you press Guide button. Not "a constant ongoing pull-down of the guide by the receiver".
     
  4. Dec 6, 2011 #84 of 113
    conradv

    conradv New Member

    8
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    Nov 1, 2011
    It would be nice to get confirmation from Dish as to exactly what is causing the problem, instead of the old "We know & we're working on it" answer over and over.
     
  5. Dec 9, 2011 #85 of 113
    Lexus One

    Lexus One New Member

    3
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    Nov 28, 2011
    Just FYI... My 722K EPG has been working fine for the last few days. It hasn't worked this good since September 2011. Was there a firmware update? I'm on version L750 right now.
     
  6. Dec 10, 2011 #86 of 113
    Grandude

    Grandude RichardParker II

    939
    13
    Oct 21, 2004
    L750 started going out 11/29/11. Must have, hopefully, fixed your problem.
     
  7. Dec 29, 2011 #87 of 113
    wje

    wje Godfather

    476
    3
    Mar 8, 2006
    New England
    After many years, my trusty 622 died a few weeks ago. Dish replaced it with a 722K. The very annoying guide delay still exists for me, and it has nothing to do with using the UHF remote; I use an IR-only Harmony. Didn't have the problem with my 622.

    Also, my annoyance is that the 622 included an OTA tuner. The 722K doesn't. Dish made me buy a $50 OTA adapter so I could continue to get OTA (because Dish doesn't carry HD PBS). Why should I have to pay to recover functionality I already had, particularly since I pay them already for their 'Dish protection' plan?

    BTW, the installer replaced the LNB, antenna coax, the sat 1&2 splitter, and the wall-to-dvr coax before he decided it was the 622. So, I did get a lot of nice, new infrastructure out of this. Not that I needed it.
     
  8. Dec 29, 2011 #88 of 113
    P Smith

    P Smith Mr. FixAnything

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    You should call and picking proper CSR (roulette, roulette ...) politely explain what you had (OTA tuner inside of 622) and non-matching replacement 722k without OTA (MT-2 module). I hope you will find right person who would agree to send you the module for free with your DPP plan.
    Also PM some of the DIRT ppl here.
     
  9. Dec 30, 2011 #89 of 113
    jsk

    jsk Icon

    829
    25
    Dec 27, 2006
    Fallston, MD
    If that doesn't work, you can get it cheaper. I got mine from Solid Signal and it is an easy install.
     
  10. Dec 30, 2011 #90 of 113
    P Smith

    P Smith Mr. FixAnything

    26,773
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    E.Mdtrn Sea
    That last URL is obfuscated and corrupted giving err404; I would use direct URL, only
     
  11. Jan 1, 2012 #91 of 113
    Henry

    Henry Retired Member

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    Nov 15, 2007
    Pine, CO
    On Friday, my 722k showed the EPG without delays. This lasted until Saturday. Since then, the scrolling of the EPG has been very sluggish.

    Also, last night (Sat) while erasing a number of timers, the 722k froze and re-booted itself. This is the second or third time it has done this in the last month or so.

    My 722k is on L6.90.
     
  12. Jan 3, 2012 #92 of 113
    fuzzface

    fuzzface Mentor

    44
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    Feb 1, 2011
    Mine sped up to normal again for almost a whole week between xmas and new years. Then back to the same old sluggishness until 7:30pm...

    And I still don't have L750
     
  13. Jan 4, 2012 #93 of 113
    Henry

    Henry Retired Member

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    I didn't check this morning ... last time I did check, I was still on L6.90.

    So last night my EPG only extended until tonight ... so ... I told my 722k to download the guide ... it did.

    This morning the EPG would not extend beyond tomorrow's wee-hours. I downloaded the guide again with no problem. Wonder how long it'll last.

    BTW, my EPG is very sluggish... but most of you probably know that. ;)
     
  14. Jan 4, 2012 #94 of 113
    Kevin Brown

    Kevin Brown Godfather

    398
    0
    Sep 4, 2005
    This is weird. I don't have this problem and never have had it on my 722. My wife has a 722k, and she's never mentioned it either. I use the UHF 2 remote, and my wife uses IR 1. I wonder if it has something to do with how each of us has our receivers set up, and somehow ours are set up differently than the ones having the problems? (I have them set up as identically as I can, 722 and 722k. Single user mode, no OTA, etc.)

    (I only read the 1st and last pages of the thread though.)
     
  15. Jan 5, 2012 #95 of 113
    fuzzface

    fuzzface Mentor

    44
    0
    Feb 1, 2011
    I've been having that EPG issue on and off for a couple of months (usually once a week).
    Got L750 last night. Everything is tip top at the moment.
     
  16. Jan 6, 2012 #96 of 113
    Henry

    Henry Retired Member

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    Yep, my 722k must have downloaded (L7.50) Thursday morning. Ever since, my EPG has been working without the delay. If this is the solution Dish has been promising, they might have delivered on it. A few more days will tell.

    I have no idea what else L7.50 does.
     
  17. Jan 7, 2012 #97 of 113
    Henry

    Henry Retired Member

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    Nov 15, 2007
    Pine, CO
    This morning my 722k's EPG was working without the delay I've complained about.

    The only issue that I've run into is the loss of all wide screen HD. All of the HD channels were showing in SD. I tried a few things with the remote to no avail. The issue did go away when I did a cold boot.

    I'll keep playing with (L7.50) it.
     
  18. Jan 7, 2012 #98 of 113
    P Smith

    P Smith Mr. FixAnything

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    E.Mdtrn Sea
    Bug, another bug, more bugs ...
     
  19. Jan 8, 2012 #99 of 113
    Henry

    Henry Retired Member

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    Pine, CO
    Crossing my fingers the L7.50 will be clear of bugs ... unfortunately, that would crush our expectations, right? ;)

    This morning everything seems to be on the up & up. I hope the issue I described yesterday (with HD) was a one time thing. :sure:
     
  20. Jan 8, 2012 #100 of 113
    CeeWoo

    CeeWoo Godfather

    359
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    Dec 1, 2008
    I've had 7.50 for about a month now. Only problem I've really had is that one of the modem sleeping when using BBMP streaming (in HD especially)

    (Oh, now that I think of it, there was one instance where I had the HD channels come in in SD & it took a reboot to get them back to normal-I can live with that if it's infrequent)
     

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