VIP722K - Won't connect to network

If you have a 722k you will not need to lose your recording schedules nor faorites if you back them up to your remote.

 

There is a small led next to the Ethernet port on the back of the unit. That should blink with activity. Of course the port light on the router should also come on when you plug the Ethernet cable into both boxes. If neither of those thing happen, assuming you have a good cable, I would guess the Ethernet port on the receiver is bad and you will have to replace the receiver. As Salti says, make use of the 722K smart remote to backup you receiver settings to the remote and you can restore them to the new receiver when you get it.

I assume you have gone into Network Setup and selected the Reset Connection button to get an IP address assigned. I futher assume your router is setup as a DHCP server so the receiver can be assigned an IP address on your home network.

 

There is one more option for you. The receiver has a built-in HomePlug device. If you never heard of HomePlug it is a power line communications device. You plug the receiver into the wall (not a power strip or ups device) then you get another power line adapter and plug it into an electric outlet near your router. You run an Ethernet cable from the adapter to the router and your electric power wireing becomes part of your home network. You can purchase power line adapters at most computer stores. This would allow you to network the receiver without using the Ethernet port on the back of the unit. Doing it that way you would not have to replace the receiver but it would cost you a few bucks to purchase the one power line adapter.

 

I think Dish sells those and the price is reasonable.

 

I seem to remember that someone posted a price of ~$28 plus shipping. I think it was ColdSteel but I may be mistaken about that.

 

I guess I'm confused. Have we figured out why a direct wire (Ethernet) connection will not work?

 

If the 722 is not outputting a proper interent signal, what is it that makes you believe it will be OK using Homeplug?

If you've got a defective 722k they'll ship you a replacement and you can restore your timers with the remote...

It's under warranty if it's only a week or two old and should cost you nothing.

 

It is as Salti says. Its not likely you would get them to come replace the receiver but they will ship you one and you will have to ship back your original. They should pay the shipping charges.

The internal HomePlug device is its own network interface with a unique MAC address so my thought was if the wired Ethernet port was bad, you can overcome that using the HomePlug as an alternate. When you get it connected you need to go into the Network Setup again and select the Reset Connection button to get the IP address assigned. If that works it pretty much verifies the wired Ethernet port is bad but if it still does not work, there is something wrong with your router or home network setup. If the wired Ethernet port is bad, then you can decide if it is worth it to you to get the receiver replaced or not.

 

Chuck,

I still would question the second possibility - I still feel it could be the 722.

A better test would be to plug any other device into his router via ethernet connection.

 

It sounds like it is a problem with the 722. I did not mean to indicate otherwise. I was just trying to prove it was a bad Ethernet port on the 722. If networking works through the HomePlug interface and not the wired port it has to be either a bad Ethernet cable or bad port on the receiver.

 

I'll defer to you on this one. I would include a third possibility of the problem not being the cable nor the "port" but rather receiver circuitry or software that is causing the ethernet communications to fail. I would assume that this circuitry would need to be functioning in order to communicate via the Homeplug also.

Why spend $25 for a workaround if the cable and router are OK the 722k needs to be replaced on this brand new installation?

 

I guess we can assume the wired Ethernet port is bad then. I'm sure you could get Dish to replace the receiver if you want. If everything else is working fine and you are happy with the HomePlug solution, it saved you a swap out for now.

 

I know this is a late response, but I fixed my issue. I have the same DVR box and I had the same exact DHCP issue. I fixed it by turning on my wifi tethering on my phone and getting the DVR to pull an ip from it. I then went back to select my router and re-enter the security key (yes, I checked and re-typed it thousand times before). I tested the status and it pulled an ip.... Go figure... I'm not sure why having the DVR connect to another device caused it to start talking, but it did.

I hope someone else finds this thread if it shows up at the top of their google search like it did for me. Good luck.