Voom channels down?

Discussion in 'DISH™ High Definition Discussion' started by dbconsultant, Jan 10, 2008.

Thread Status:
Not open for further replies.
  1. DBS Commando

    DBS Commando Godfather

    435
    0
    Apr 6, 2006
    Would you happen to have a DPP44 switch? Did you try resetting it by unplugging it, plugging it in, and then running a check switch again with the 622?
     
  2. dbconsultant

    dbconsultant Hall Of Fame

    1,262
    0
    Sep 13, 2005
    Temecula, CA
    Ah, and here I thought you were over being scared of my avatar!:lol:

    This is my only receiver. Nothing here has happened to change the alignment. We had a big windstorm (not our biggest by far last year) but that was last week and this only started last night. I tried the hard re-boot with no luck. I don't have a power inserter (that I know of) so I will try unplugging the electric and then disconnecting the satellite cable. If you hear cursing, it will be from me as it is a real PITA to get to my cables but if it solves the problem, it will be worth the bad words to get it up and running again.

    I PM'd Ron Barry since he is closer to my area to see if he's having any problems with the same transponders. If not, and if this doesn't work, I will be calling Dish for a tech. Think good thoughts for me!
     
  3. dbconsultant

    dbconsultant Hall Of Fame

    1,262
    0
    Sep 13, 2005
    Temecula, CA
    How do I find out what kind of switch I have? I am about to unplug the receiver, disconnect the sat cable into the receiver, re-plug the receiver, run check switch (which I know will fail), un-plug, reconnect sat cable and replug in the receiver based on HDMe's suggestion. Is this the same as what you are suggesting?
     
  4. DBS Commando

    DBS Commando Godfather

    435
    0
    Apr 6, 2006
    Yes (didn't read his post)

    To find out if you have a power-inserter, follow the sat cable from the back of the 622 and see if it leads to a box that is plugged in. That is a power insterter. If it leads directley into the wall, then either you don't have that type of switch or the power insterter is in some other location. (I have heard of this before)
     
  5. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    21,626
    392
    Jan 7, 2005
    Kittrell, NC
    Mostly... I think it is the combination of the evil stare and the friendly glitter that makes the lemur disturbing...

    I have the same difficulty getting to my cabling too... usually have to push the TV from the wall and climb over some stuff, so I know the pain of that!

    Since this is your only receiver... you probably would only have a power inserter IF you had a 110/119/118.7 and 129/61.5 config. This is because the LNB assemblies that get the 118.7 location don't have switches built-in to them, and the result of that + the 4th sat location means a DPP44 switch is necessary, and the power inserter is required for that.

    Only reason you'd need that setup would be if your HD locals OR international channels were on 118.7... so the power-inserter bit might not be something you have to worry about. I've also heard of folks having those outside the home or just inside, though most of us seem to have them right at our receiver.

    Hopefully the power cycling and "reset" of the switch will gain you something for the troubles.
     
  6. dbconsultant

    dbconsultant Hall Of Fame

    1,262
    0
    Sep 13, 2005
    Temecula, CA
    I don't have a power-inserter.

    After running the whole process of unplugging recvr and sat cable and running check switch and then doing it again with the sat cable plugged back in (unplugging the receiver prior to both the disconnect and reconnect of power to the recvr), I now have transponder 19 back up so I have Disc, Science, etc. but still nothing on transponders 23, 11 (both vooms) nor 27 (HistHD). When I ran the check switch earlier today, I got a red box under 129 and the details for Port3 External LNB reads DP Single 129 Even only. Now when I run the check switch, reception is verified, green box under 129 and details for Port3 External LNB reads DP Single 129 Even, Odd.

    So I got something back but not all. So I'm going to try it again to see if I can get the rest to come back.
     
  7. bartendress

    bartendress Godfather

    491
    0
    Oct 8, 2007
    Just in from work, but here you go...

    9481- Monsters H: SS- 41
    9475- World Cine: SS- 33
    9490- Science HD: SS- 50
    9491- History HD: SS- 37


    Good luck.
     
  8. aloishus27

    aloishus27 Legend

    103
    0
    Aug 8, 2006
    I hope these resets solve your problem, I used to reset my 811 when I had it connected to an old SW64 switch. Thank God I am rid of that legacy equipment once and for all. First off once I moved out of my parents house and bought my own home i have a nice clean set up with all new DPP equipment. But 2 months after I moved out my parents upgraded to a 622 from an old 508 and their Dish installer rid them of all legacy equipment and installed a DP44 switch which seems much more reliable.

    On a lighter note.... dude your avatar scares the s**t out of me.
     
  9. dbconsultant

    dbconsultant Hall Of Fame

    1,262
    0
    Sep 13, 2005
    Temecula, CA
    Thank you!

    That's dude-ette! And my lemur is cute not scary - course you're not the first one to be scared - ask HDMe!

    The reset brought back one transponder out of the four - I have 19 back so now I can get Discovery and Science and TLC but the rest are still out so I'm missing HistoryHD, World Sports HD and MonsterHD. I'll give it a couple of days and if it doesn't come back (this has happened before and they have come back on their own), then I'll call a tech.

    Thanks, everyone, for your assists!
     
  10. dbconsultant

    dbconsultant Hall Of Fame

    1,262
    0
    Sep 13, 2005
    Temecula, CA
    Well, thanks to Ron Barry, who lives close to my area, I now know that the transponders I'm missing are coming in fine in his area (about 60 miles away). So I guess I'll be calling in a tech.

    Thanks, everyone, for your help and suggestions. At least I got Discovery and TLC and Science back!
     
  11. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    21,626
    392
    Jan 7, 2005
    Kittrell, NC
    It's the glitter... and the hypnotic stare... it's like he (is it a he lemur?) is trying to hypnotize me to do his (her?) bidding.

    Glad you made some progress... since that seemed to help, *maybe* it is indicative of a switch problem rather than a problem with your receiver. I guess you'll find out when you get a tech out there to look at things.
     
  12. Ressurrector

    Ressurrector Legend

    104
    0
    Jan 1, 2008

    it was but I never get good service by their CSR's on the online chat or phone....

    Its kinda like when you go in an electronic store and ask for something but the beautiful young blond who helps you doesn't know a toslink cable from a hole in her ass..........
     
  13. dbconsultant

    dbconsultant Hall Of Fame

    1,262
    0
    Sep 13, 2005
    Temecula, CA
    Well, I'd just be happy if she (I'm assuming it's a she because her fur seems to be sort of a drab brown and, in the wild, the males are the showy ones!) could just hypnotize my switch, if that's the problem, to settle down.

    This morning, the transponders were still missing. But, after the game was over (I like the Seahawks but since I want to see Favre go to the Superbowl, I was happy with the outcome), my husband tuned to MonsterHD and it was back! So was HistoryHD and World Sport so I saw them all! Then, I changed from World Sports back to MonsterHD and it was gone again and turning back to the other showed them missing again as well. Guess I'll be calling a tech after all.:nono2:
     
  14. kmcnamara

    kmcnamara Icon

    860
    0
    Jan 30, 2004
    The channels aren't gone. That's just the usual programming they show on the Voom channels. It just seems like they're missing. ;)

    Hope you get it worked out.
     
  15. ssmith10pn

    ssmith10pn Icon

    687
    0
    Jul 6, 2005
    Sounds like a bad LNB. Notice the Odd TPs are the only problems?
     
  16. whatchel1

    whatchel1 Hall Of Fame

    1,086
    0
    Jan 10, 2006
    Finally some in this thread has said what I was thinking from reading it. It is the LNB is only working on the even channels most of the time.
     
  17. jacmyoung

    jacmyoung Hall Of Fame

    6,544
    0
    Sep 8, 2006
    It looks to me you have exhausted the tests, and it probably is true the LNB is on the rope. So it is a good idea to call E* to arrange a tech visit.

    However I would suggest you call E* Account Specialist department. This is the place E* subs always get transfered to when they call to cancel. Now you don't have to cancel your account in order to be transfered there. You can tell the first line CSR that you have talked to that department with a particular issue before and was calling back to follow up on it. If the CSR try to resist just say if you don't I will then have to cancel. The first line CSR will never cancel your account, so as long as you are firm you will end up been transfered.

    People in that department are all employed in the US, well trained, and have authority to make things happen which can not be done by the CSRs.

    Explain to them that you got run around, have clueless tech support and had to do your own tests to narrow down the problem. And you have been bombarded by D* calls to switch but you always enjoyed the good service at E* so you did not want to risk having a bad service from a new company, but now you are exhausted. You are willing to sign on to an E* protection plan, but after all the run around and time wasted to self tests (because the techs on the phone were not too helpful) and you believe E* should send some one to your house without question asked, no extra charges need because even your cable would not charge you for a tech visit.

    At that point I can say about 95% chance you will get a free tech visits arranged by the account specialist. If not kindly say I will think about my options and call back, then come here let us know so we can all petition to the CEO email for you:)

    I have alway asked for that department when I was in need. The way I look at it is this, we have some fine folks in that department, well trained and employed in the US, have the knowledge, desire and power to make things happen for us, and they deserve to be kept busy so they have job security!
     
  18. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    21,626
    392
    Jan 7, 2005
    Kittrell, NC
    The only other thing I could think of... aside from the others' suggestion that it may be a failing LNB... is the possibility of a tuner failing. Since you have a ViP622, have you tried "swapping" between tuners and verifying that you have difficulty with the same channels/transponders on both tuners?

    I only mention this because I had a different receiver (501) that started having weird problems like tuning to some channels and not others or failing checkswitch tests... then one day the tuner just died and all I could do was playback DVR recordings. Had to have that one swapped out and everything was fine.

    In your case, with a dual-tuner, I would hope both tuners wouldn't fail at the same time... so if one was failing and the other was working, you might be able to determine that by tuning channels on both tuners.
     
  19. Bichon

    Bichon Godfather

    399
    0
    Jun 5, 2003
    I think I know what confused the CSR. Mid August 2007 was when Dish started to transition the original Voom channels from MPEG2 to MPEG4.
     
  20. MSoper72

    MSoper72 Godfather

    262
    0
    Jun 18, 2004
    I hate to intrude, but I read that he did not have a power inserter. He should try a switch check with a power inserter installed. That might fix the problem.
     
Thread Status:
Not open for further replies.

Share This Page

spam firewall