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Wal-Mart struggles to restock shelves

Discussion in 'The OT' started by phrelin, Mar 2, 2013.

  1. Apr 1, 2013 #101 of 146
    Lord Vader

    Lord Vader Supreme Member DBSTalk Club

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    Yesterday, Saturday, March 30th, I stopped into my local Super Wal-Mart to pick up some Easter candy for my brother's kids, whom I was having over for Easter dinner. I walked into the store around late afternoon. I immediately thought of this thread, because out of ~ 30 registers, only FIVE were open, and I kid you not, each checkout lane was filled with no fewer than 9 customers, each of whom had lots of items to check out. I actually took the time to stand there and count the people in each lane. Not one of the express lanes was open, either.

    I would've walked out had it not been for the fact that I needed to get the candy for those kids. The wait was ridiculous, and on a Saturday afternoon--the busiest shopping day of the entire week.
     
  2. Apr 1, 2013 #102 of 146
    Cholly

    Cholly Old Guys Rule! DBSTalk Club

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    When I first worked at Wal-Mart, (not today's "Walmart"), the rule was if more than three customers were in line, it was time to open more registers. This was before the days of the Supercenters and the changes at Bentonville.

    I can't help wondering what Rob Walton thinks about the changes in his father's empire.
     
  3. Apr 1, 2013 #103 of 146
    AntAltMike

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    [​IMG]
     
  4. Apr 2, 2013 #104 of 146
    Rich

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    That's about normal for our WM.

    Rich
     
  5. Apr 2, 2013 #105 of 146
    jimmie57

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    I saw a short video on this today on the Bloomberg site.
    It basically said they had opened about 45 stores in the last year and the overall employee count had gone down and it was the cause of the problem.
     
  6. Apr 2, 2013 #106 of 146
    Rich

    Rich DBSTalk Club DBSTalk Club

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    My WM went downhill about a year after it opened. Had nothing to do with this year.

    Rich
     
  7. Apr 2, 2013 #107 of 146
    Tom Robertson

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    Individual stores will vary because the managers still have a tiny bit of control, mostly over how they motivate and train their staff. Some stores will be better, some will be worse. Or some will lead the downhill trend when corp starts something not so smart.

    Peace,
    Tom
     
  8. Apr 2, 2013 #108 of 146
    Nick

    Nick Retired, part-time PITA DBSTalk Club

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    I rarely see mgrs in my WM -- every WM store mgr and dept mgr should practice MBWA - Management By Walking Around. Does wonders for performance and morale.
     
  9. Apr 2, 2013 #109 of 146
    Tom Robertson

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    The three stores I frequent around here all have the dept. managers on the floor much of the time. I got to know them by making large purchases for our church food pantry--then they shifted as the 3rd store opened up. So I still stop and chat from time to time. :)

    Sometimes I even see the store managers, though I don't expect to see them unless they just happen to be in the area I happen to be in.

    Even so, the stores are having the same problems stocking shelves.

    Peace,
    Tom
     
  10. Apr 2, 2013 #110 of 146
    Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

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    I was just in Wal-Mart this evening for groceries. I approached at a good time and all, essentially no waiting... but the woman who was ringing me up commented on how no other registers were open and that she was supposed to be taking a lunch break but she couldn't because no one else was there to run registers.

    Kind of appropriate given the conversation here. She wasn't complaining, and she was friendly... it was more of like she just realized that she was the only one there.
     
  11. Apr 2, 2013 #111 of 146
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Complaining to the customers? Yes ... I see that a lot (and not only at Walmart).

    Where I work (non-retail) we have policies that crack down on "office talk" within the earshot of customers. I try to follow that with internal customers as well. I can understand a workforce that is so frustrated that they cannot wait to get away from their customers to complain in a more appropriate place. One reason why I am glad I left retail (well over 20 years ago).
     
  12. Apr 4, 2013 #112 of 146
    trdrjeff

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    Walmart responds to me re: inventory outages reports: "in-stock shelf availability is at historically high levels, averages between 90-95%"
     
  13. Apr 4, 2013 #113 of 146
    AntAltMike

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    That's consistent with what I saw. This is getting to be like threads about the gas lines of 1973 and 1979. Every time one car is behind another, there is a gas line. I live in a metropolitan area, so more often than not, I am technically in a gas line, but that usually means that I'm usually next in line. As I said above, the air conditioner/fan shelves that I noticed were empty might have been empty every year, but I never paid any attention to them until this topic started.

    The shoelace rack was virtually empty, so I had to buy flat laces instead of round, athletic ones.
     
  14. Apr 4, 2013 #114 of 146
    Christopher Gould

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    In-stock shelf availability means its in the store not just on the shelf to shop it.
     
  15. Apr 4, 2013 #115 of 146
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Hah! A fine point, good one to know about.
     
  16. Apr 4, 2013 #116 of 146
    steve053

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    Wonder how they are calculating that metric. Maybe their computer system isn't as dialed-in to the actual 'in-stock shelf availability' as they think.
     
  17. Apr 4, 2013 #117 of 146
    longrider

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  18. Apr 4, 2013 #118 of 146
    joshjr

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    It's not. A few months ago I went three different times for a stir fry I use and they were out all three times. Finally my wife said something to them and they scanned it and showed a lot of it in stock. They zero'd it out and then it was in stock a few days later.
     
  19. Apr 4, 2013 #119 of 146
    tsmacro

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    With much of the same info: http://money.msn.com/now/post.aspx?post=d19890ab-24fd-44b3-aaa0-6b13e67df881

    I did find the following especially interesting: "a Reddit user, who on Tuesday posted a photo of a dozen glazed yeast donuts he bought at a Wal-Mart in Kentucky. The packaging had three "best by" stickers on it, with the older, expired stickers covered by those with more recent dates."
     
  20. Apr 4, 2013 #120 of 146
    joshjr

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    Yuck!!!
     

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