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Want a new HD DVR, please advise

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stryker412, Jan 28, 2011.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    I keep all those tips in a file and I was kinda surprised that Carl hadn't seen it.

    Rich
     
  2. Stryker412

    Stryker412 Legend

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    I had always planned on buying one from Solid Signal. Will D* give me a small credit if I buy it from them? My contract is up in April.
     
  3. bobcamp1

    bobcamp1 Icon

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    Me too! I'm recording in SD with a Tivo because it's reliable and very responsive. I am interested in the HR24, because I like the H24. But even if I get an HR24 from SolidState, if it breaks D* will just replace it with whatever model they have. So I would have paid $200 for nothing.

    As luck would have it, my installer did have HR24s in his van. I think that's the best approach. Have D* note on the ticket to bring an HR24. It seems to have worked for others.
     
  4. Richierich

    Richierich Hall Of Fame

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    Not only have Directv note that you want an HR24 but also have Directv tell the Installer to call you ahead of time so you don't miss the appointment which they have done for me several times and then when the Installer Company's Dispatcher calls (Mastech for me) tell them that you would like an HR24 and if they have it in stock they will put it on the truck.

    Also, they Replace HR24s with HR24s. Everything else just gets replaced with a Refurbished HR2X but not so with the HR24s.
     
  5. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    All true, except to say that there's still no guarantee even if everyone says you'll get an HR24, that it will actually happen.
     
  6. bobcamp1

    bobcamp1 Icon

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    I think the installer showing up without an HR24 and you not signing anything so he doesn't get paid provides enough incentive for the installer.

    Also, I didn't know they replace an HR24 with an HR24. Interesting.
     
  7. The Merg

    The Merg 1*

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    So, if the installer has no HR24's in stock and shows up, you would just send them away. Realize though that by doing that, you are taking a chance that DirecTV might not want to provide service to you as well. They do keep track of those things.

    As for the replacement of an HR24 with a HR24, it has been stated that it is DirecTV's goal to do that. Supposedly they have added a flag to their system to allow it, but it is still unconfirmed if that is true or not.

    - Merg
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    I think that only applies to folks with MRV. Not sure, but that's how it was explained to me.

    Rich
     
  9. The Merg

    The Merg 1*

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    Sorry. I should have clarified that. Yes, this HR24 for HR24 replacement policy is for those with MRV. Once again though, it's not exactly certain how this is done or rather how it is guaranteed.

    - Merg
     
  10. whieb

    whieb Cool Member

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    ya if you have MRV and an hr24 the system will automatically send you an hr24 as a replacement.

    there is 1 very obvious reason for this. you have an hr24 they send you an erp of an hr23 guess what now you have to get the external deca... would make no sense to do that.

    i would imagine it to be just like a swm flag on an account. a swm account wont get a d10 erp.
     
  11. Stryker412

    Stryker412 Legend

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    Anyone know the answer to my last question?
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    They might. Just be polite and persistent. And don't be afraid to call a few times, you might get a CSR that will give you the credits.

    Rich
     
  13. hasan

    hasan Well-Known Member

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    Yet, I have had it happen on my HR20-700 (and to a lesser extent HR21-200) on a few occasions. Waiting overnight, or rebooting eliminated the problem. When the box is really, really busy doing something it considers important, it can take that long to respond. As I said, it has always resolved itself, or ended up with me rebooting. It does not happen very often, but it has happened more than once in the last 18 months.
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    You ought to see what the hideous UPL does to all my HRs. I realize that it's my fault for having so many HRs, but there must be a better way. And I do use all the options for sorting, but sometimes we just click thru the list and it gets stuck, sits there and ruminates, and then comes back to life. Even the 24s can't handle the UPS properly or quickly. The UPL is the only thing about MRV that I don't like and I can live with it, but you'd think D* could have planned for dealing with multiple HRs better than they did.

    Rich
     
  15. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    If I had as many DVRs as you, I'd agree. And I'm glad you acknowledge, indirectly, that the overwhelming majority of DIRECTV customers don't have that problem.
     
  16. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    It doesn't take that many [three here] to want/wish the UPL had better options to select what you want to view than what we have now. ;)
     
  17. Richierich

    Richierich Hall Of Fame

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    Yes, it would be Nice if you could Select what DVRs make up your UPL as I have been saying this for months now since we first had it and Directv took it away for some unknown reason.
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    I'd have to guess that the folks on forums such as this have the most HRs per household. I don't see how others who don't frequent technical forums could possibly figure out how to configure a large array of HRs. Makes me wonder how many HRs per household subscribers have on average. If I had to guess, I'd say two or less.

    Rich
     
  19. Rich

    Rich DBSTalk Club DBSTalk Club

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    As I read posts about slow HRs, I have to wonder if that slowness isn't due, at least in part, to the UPL.

    Rich
     
  20. Ancient1

    Ancient1 Mentor

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    I have 3 HR receivers, and because of the posts on this forum, I elected to set them up as individual units, rather than go the multi-room viewing way. I am happy I did so, as I have had none of the problems that I see referenced so frequently on these posts from those who have the SWM setup. Not being able to see a show recorded on one receiver in another room is a minor inconvenience, as far as I am concerned.
    I purchased my receivers from independent suppliers, due to D* not being able to guarantee either the model I would receive from them, or even whether or not I would get a new receiver, rather than a refurbished one. When I bought my last one, Solid Signal only had HR24-500's in stock, as did several other suppliers I called. I found an HR24-200 on Amazon, coming from a supplier out of Texas, which was delivered promptly at a cost of $185. I have never been successful in getting D* to give me a credit - I was told I would get a credit when I bought my HR23-700, but it never came through, and when I inquired about it, was told it was a mistake, and I should not have been told I would get one. D* seems to have no concept about keeping long-term customers satisfied!
     

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