Well my installer showed up with a HR54 and C61K yesterday and spent 3 hours with no success to getting it activated. Turns out the AT&T activation center is closed on weekends. Well why did they schedule the install on a Saturday? Installer told me that was his last HR54 and there is a major shortage of them. Took the HR54 and C61K with him and told me I would have to reschedule it on a weekday. When I placed that order I was also given NFL ST for free this season. However I do not have it today. AT&T chat is useless and I've been on hold for an hour now on the phone. When I connected it told me my wait time would be one minute.