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Warning: Panny Plasmas have loose screws

Discussion in 'High Definition Displays' started by Rich, Aug 8, 2012.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    Just looked at the specs for the TC50PU54 and they look OK. But the TCP50U50 looks like it has the same specs and it is much cheaper. See this Link.

    Both look like they would be good. Remember the line that says "Costco extends the manufacturer's warranty to two years" only works if you buy it with an Amex card which will do the same thing no matter where you buy it. The only difference that I know of is Costco handles the Concierge Service for you. If you buy it somewhere else, you have to call the CS yourself the first year and Amex the second year. And Costco does have that 90 day return.

    Rich
     
  2. satcrazy

    satcrazy Icon

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    Mar 15, 2011
    Great...
    [
    That's the "A" board, and when the tech showed up Friday, he said 3 of the screws were loose. I helped turn the tv around, but he declined help with the back panel. He knew they can be sharp-edged. I watched anyway, to see what it looked like inside. Oh, and by the way, he also replaced the screws on the board on the right side as well, per panasonic's instructions. Thought you should know.

    .

    Back to the normal hum when you stick your head behind tv.

    You need the receipt, you only have a year's warranty, the Concierge Service is aware of this problem, so you don't have to worry about getting it serviced quickly. Don't remember when I called, I went to Panny's website and got the info I needed and made the call, the number's on the website.
    . The whole job took much less than a half hour.

    If you don't get it fixed it will just get louder, best to do it ASAP.

    Rich[/QUOTE]

    I got the firmware update [ apparently there's only one] and I totally forgot to write down my settings, so I've been playing with it for the last few days [ update takes it back to factory settings, which according to the service tech most people use ?????? hard to believe......]

    One thing he did mention, in his experience, plasma's seem to last longer than LCD's and are easier to repair. Just thought I'd pass that on.

    Thanks again:)
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    You need the receipt, you only have a year's warranty, the Concierge Service is aware of this problem, so you don't have to worry about getting it serviced quickly. Don't remember when I called, I went to Panny's website and got the info I needed and made the call, the number's on the website. . The whole job took much less than a half hour.

    Glad it worked. Yeah, that update screwed up my picture for a while too. Being almost terminally lazy, it took me a week or so of watching a crappy picture to finally work up the energy to spend the ten minutes it took to get my good picture back. Next hum I hear, I'll be in the back of that sucker and I'll put the lock washers on myself. Wearing heavy gloves, of course.

    This sounds like a simple job anyone with a little knowledge of tools could do, but if you don't take a lot of care with that back cover, you'll be in the emergency room getting stitches. That back cover has edges that are, literally, razor sharp. The Tech who fixed my set was in the ER twice (I think that's what he said) for severe cuts from the back cover.

    In short, it's an easy fix, but great care must be taken with that hideously sharp back cover.

    Rich
     
  4. satcrazy

    satcrazy Icon

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    Rich,

    Do you use your own settings, or did you find them on the internet?

    I mean, 10 minutes? [ you must have written them down :lol:]

    I forgot to mention, the tech brought screws that panasonic sent him, they were longer than original with the lock washers. In case you need to do your own surgery on it. [ hope not]

    cheers
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    I do it myself. I'll PM you the settings as soon as I get straightened out.

    I didn't know the Tech was gonna screw up the set with that update or I would have taken a picture of the settings.

    Now that you mention it, I do remember him taking out screws and lock washers. Should be able to get the proper screws if needed. Still have well over a year in warranty (Amex add on warranty included in that).

    Rich
     
  6. Hoosier205

    Hoosier205 Active Member

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    What model and size do you have?
     
  7. Rich

    Rich DBSTalk Club DBSTalk Club

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    My OP shows the model and size, would have been foolish not to put them in the OP. Save you time, it's a 60" TC-P60ST30.

    Rich
     
  8. Hoosier205

    Hoosier205 Active Member

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    Sep 3, 2007
    On my phone...too lazy to skip back. Thanks.
     
  9. satcrazy

    satcrazy Icon

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    Mar 15, 2011
    Great...
    checked my CC, made the call, they said it was covered, but procedure is different. Have to get a quote for the repair, if they approve it [ can't be more than the value of the tv] I pay the repair tech, then get re-imbursed from them. [ they said they would re-imburse the service call for the quote too]
    More hassle, but better than nothing, or, paying 365$ for a "panasonic" extended warranty[ 2year I believe]:(
     

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