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Washington State Attorney General's office suing DirecTV

Discussion in 'DIRECTV General Discussion' started by bills976, Dec 14, 2009.

  1. wingrider01

    wingrider01 Hall Of Fame

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    The charge was for rolling a truck, it is valid. Smile all you want, would suggest you check your credit rating agter 90 days. The extended commitment was not, if you take the time to call them you can get it resolved.
     
  2. wingrider01

    wingrider01 Hall Of Fame

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    why would these be even valid as part of the lawsuit? Guess they need to drop the lease part and start charging a full price for the unit of 499-999 so that people know they onw it, but someone will probably hit them with a crass action suite because of price gouging
     
  3. JoeTheDragon

    JoeTheDragon Hall Of Fame

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    Try more like $200 HD only and $500 HD DVR to buy.
     
  4. Matman

    Matman Legend

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  5. BattleScott

    BattleScott Hall Of Fame

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    Absolutely correct, he WANTS to get re-elected. If his office is receiving a larger than normal amount of complaints about a company, he needs to act on those complaints on behalf of his constituency or risk losing their support.

    What would people say if he refused to act on the complaints? "He must be a DirecTV toady...":confused:
     
  6. bobnielsen

    bobnielsen Éminence grise

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    Bainbridge...
    Actually he appears to be the frontrunner for the Republican nomination for governor in 2012.

    I suspect that his staff has only heard one side of the story. Admittedly, there have been some valid issues which Directv needs to address, but there are also plenty of satisfied customers.
     
  7. BattleScott

    BattleScott Hall Of Fame

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    If so, his campaign would likely be based on his record as AG so I think the logic still applies.

    I'm not agreeing with one side or the other. My point is only that as AG it is his responsibility to act on behalf of his constituency, not DirecTV. According to his statements:
    It seems as though there was enough pressure on him from his consituents to start a dialogue with DirecTV and that his office was not satisfied with DirecTVs response. His choices are now to either drop the issue or persue further formal legal action.

    Like I said, I have no idea what the facts of the case are, but on the surface it seems he is acting as any good AG would in representing his people. Time will tell, I suppose.
     
  8. gfrang

    gfrang Hall Of Fame

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    They didn't charge me for rolling a truck just hit me up for a commitment and that's what i don't intend on honoring.
     
  9. thestaton

    thestaton Legend

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    I'm a fan of D* but this a good news. There have been way to many horror stories on here about people getting their contracts renewed, and having to go through hell to get out of them.

    Props to the Senator.
     
  10. wilmot3

    wilmot3 Legend

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    :rant: OK i HAVE BEEN WITH D FOR 8 YRS. 4 MO AGO MY WIFE LOST HER JOB AND MY HRS. WERE CUT. WE HAD TO CUT SOME THINGS AND D WAS ONE OF THEM. WE DISCONNECTED AND PICKED UP THE PIECES. THINGS HAVE GOT MUCH BETTER AND WE CALLED THEM TO GET SERVICE'S BACK. THEY SAID WE COULD HAVE THE SAME SERVICES WHEN WE LEFT, HD DVR, HD RECEIVER AND 2 STANDARD RECEIVERS. 3 DAYS LATER WE CALLED TO GET THINGS SET UP AND AFTER 4 HRS. ON THE PHONE FOUND OUT WE COULD ONLY GET 3 STANDARD TV'S AND ONLY GET THE HD RECEIVER IF WE PAID ANOTHER 99 DOLLARS AND IF WE WANTED THE HD DVR IT WAS GOING TO BE EVEN MORE MONEY. THEN I FIND OUT THAT IF THE ACCOUNT WOULD HAVE BEEN PUT IN SUSPENSION WE COULD HAVE GOTTEN EVERYTHING BACK NO QUESTION. WE WERE NEVER OFFERED THAT. YES I AM SORTA PISSED. SOMETHING NEEDS TO BE DONE.
     
  11. coldsteel

    coldsteel Hall Of Fame

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    And this has to do with the AG in Washington state how?
     
  12. JM Anthony

    JM Anthony Child of the 60's DBSTalk Gold Club

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    Because Washington state residents have complained about Direct's abusive practices.
     
  13. rudeney

    rudeney Hall Of Fame

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    First of all, I'm not sure if you realize it or not, but typing in uppercase is The Internet equivalent of yelling. You already said it was a rant, so I think we get that. Now, I know this is hindsight and won't help you now, but for anyone else in this situation, you might consider suspending the account before canceling. That way, if things improve within six months, you can resume service and not have to pay more up-front lease fees to replace the equipment.
     
  14. Shades228

    Shades228 DaBears

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    So far every article I've read they have only stated they want 1 thing clearly. That is that all agreement information in one place. The other items are just PR items with no grounds legally. The only valid point of the whole case is the agreement extension of replacement equipment when it's not applicable. They will have to prove though that customers are being charged and not reimbursed when this takes place. Out all the whole 200ish complaints he might have 1 person. This is obviously just him making his comcast donators happy by giving negative press to a competitor.

    I see this backfiring against him pretty quick though. The rebate, fine print, credit requirement, promotional items rolling to a charge, and "buying" leased equipment at a store will get shot down legally unless the state wants to try to use this case as a precedent for promotional regulations. The more press this gets the worse it will look for him if the courts rule against him.
     
  15. wilmot3

    wilmot3 Legend

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    If i would have known about that i would have ....why didn't they offer me that. That is my beef!
     
  16. JM Anthony

    JM Anthony Child of the 60's DBSTalk Gold Club

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    Really? I never knew Comcast was a big McKenna contributor. What I do recall was that when he was on the King County Council and we had to present the Comcast franchise agreement to them for review was that he was one of the members who asked the best questions about what the customers were getting out of the new agreement.

    John
     
  17. rudeney

    rudeney Hall Of Fame

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    I see you've been around DBSTalk for a few years. Don't get me wrong - I'm not flaming you or trying to be ugly - but had you asked here, seeking help for your situation, I'm sure there would have been at least a half dozen people who would have suggested the account suspension. I don't know why the D* CSR didn't mention that. Maybe it's a training issue, or maybe it's just a lack of competence. Either way, I hate that it worked out for you this way. Maybe you should write a letter to them. Ellen.Filipiak@Directv.com seems to be a good place to start.
     
  18. Shades228

    Shades228 DaBears

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    Without knowing the whole situation all we can say is they should have offered it. However I can tell you from past experience that if I've given any out for a retention representative with any company they've taken it. I know a lot of it can come down to simple things as people not wanting to explain situations or people saying they don't want to hear anything just disconnect them. It's unfortunate you were not aware of that option but all I can say is in the future before you disconnect something you enjoy but need to change for personal reasons I would ask the representative for all the options available.
     
  19. ATARI

    ATARI Hall Of Fame

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  20. wingrider01

    wingrider01 Hall Of Fame

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    currently, but would almost bet the prices would be increased
     

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