I have never had any luck trying to watch programing online via directv.com Yesterday, I tried and kept getting and install the cisco player message. I would install and try and it would ask me to install it again even though it was installed. I called tech support and the CS rep could not figure it out and did not seem familiar with watching online. After about an hour on the phone we simply gave up. Today I tried for kicks and I don't get the message to install the cisco play but get this pop up Popup attached. If I click check connection, it seems to check then nothing happens and the watch live stays greyed out. I notice the popup says I must be connected to the same Wi-Fi network. Both my Computer and DVR are connected to my wireless router via Ethernet cables so I get the fastest connection possible. Maybe watch online only works if the DVR and Computer are both using wifi ? I have tried with 3 different browsers - Edge, Chrome, and Firefox I turned off malwarebytes, virus protection, and firewall. Nothing worked. I am using a very recently upgraded computer with a fresh install of windows 10, new SSD drive, motherboard, and video card and have so far reinstalled few programs installed so it's not like there are a million things that could be causing a problem. This would be a nice feature if it worked. What am I doing wrong?