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Way to go DirecTV

Discussion in 'DIRECTV General Discussion' started by JeffBowser, Dec 8, 2012.

  1. JeffBowser

    JeffBowser blah blah blah

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    The OP is embarrassed at having started this thread and currently wishes his name was no longer attached to it. :D
     
  2. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Understood.

    Seems any time something positive is posted, the naysayers come out of the woodwork. Life goes on.
     
  3. unixguru

    unixguru Godfather

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    Don't be. Your specific complaint may be a bit thin. But threads like this repeatedly point out the mistakes DTV makes. Maybe, if enough "bad press" here gets their attention, they might do something about it.

    What they need to do is pretty simple actually. Create a crystal-clear policy that covers all the normal lifecycle issues. Publish the policy. Follow the policy. Duh.
     
  4. JeffBowser

    JeffBowser blah blah blah

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    Their policy is clear. I understand the policy. You ask for a replacement, you get grab-bag.

    I do not like the policy. I do not like getting the very same DVR make and model except date-stamped two years older than mine that is in the beginning stages of demonstrating an ability to go up in smoke.

    It's that simple. That's what my ill-advised rant was in sum total.


     
  5. studechip

    studechip Godfather

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    That's a good point and one that I hadn't considered. I still think a lower fee to lease used equipment is fair.
     
  6. TDK1044

    TDK1044 Godfather

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    It's really very simple. Any equipment that you use from D* is leased and not purchased...even if you pay for it from an authorized dealer like Solid Signal in order to get a specific box.

    If your device fails, D* will replace it with a 'similar device'.....meaning your model (of whatever year) or newer.
     
  7. studechip

    studechip Godfather

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    Those companies are mostly renting their products, not leasing them. Also, it's understood that their products aren't new. When you lease a car from Ford, etc, it's new. You are correct about the profit part, no doubt!
     
  8. unixguru

    unixguru Godfather

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    Not entirely true. That meaning is only if it's owned, which very few are, or it's an HR24 (still waiting on an answer as to why the HR24 is different).

    If their policy was to always replace with your model or newer then far more people would be happy.
     
  9. unixguru

    unixguru Godfather

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    Unless it's a this or that or the other. I'm not clear about the policy relative to HR24.

    In your specific case the policy is clear.

    Food for thought... if a design/model has a tendency to fail in a certain way (smoke!) it's very possible that refurbishing will replace the component with one that doesn't have the flaw. For example, a component could be replaced with a different brand or a part with better specifications (higher wattage, etc). The consumer will never know this was done. In fact, a refurbished model could be better than a new one.
     
  10. RunnerFL

    RunnerFL Well-Known Member

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    It doesn't get much clearer than an HR24 gets replaced with an HR24.
     
  11. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    While I can’t say for sure the reasons for this, there are some differences between the Hx24 and the previous H/HR receivers.

    • The HR24 doesn’t need an external DECA adapter.
    • The HR24 can do 2-way communication the RC65RX remote which has some additional Advanced setup menus one of which will lock the remotes audio buttons to any of the devices programmed to the AV1, AV2, or TV slider positions.
    • The HR24 is much faster than the previous HR2x DVRs.
    These are a couple of differences. That fact that it doesn’t need an external DECA adapter means that DIRECTV doesn’t have to supply one if they send out a HR21-23.

    Personally I couldn’t imagine having to go from the speed of my HR24 to the HR21 so I’d be rather peeved so that’s probably another consideration in the policy.

    Interesting point. I hadn’t considered they’d go so far as to replace the power supply but it certainly is possible.

    Mike
     
  12. JeffBowser

    JeffBowser blah blah blah

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    Well, after some days I can see my current DVR exhibits an annoying tendency to lose DirecTV closed captioning and periodically screw up an HDMI handshake. While these things can be worked around or with, I suspect that DirecTV's "refurbishment" doesn't go much further than testing that thing will power on before they send it back out. Perhaps what I got was something someone else sent back for these very issues.
     
  13. KyL416

    KyL416 Hall Of Fame

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    The Closed Captioning thing is a software issue. Even the HR24's have the problem.
     
  14. JeffBowser

    JeffBowser blah blah blah

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    I put an HR23-700 into the same place with the same firmware as the HR23-700 that fried. This CC issue is different looking than the one I'm used to seeing. Software makes sense, but this is odd, and exhibiting differently.

     
  15. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Kyl is correct that firmware controls the CC capability.

    You might want to go into the settings, unset CC completely, and then reset it and do a DVR "reboot"/reset using the setup menu to do so.

    That way, you know you're at least starting with a "clean slate".
     
  16. JeffBowser

    JeffBowser blah blah blah

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    Yes, yes. As I said, the issues I am seeing are manageable. I only mention them in context of the refurbishment subject, not that I require assistance on them.

     
  17. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    OK.

    Your are wise to thoroughly test the refurbished unit, even though they are internally tested diagnostically (and repaired if needed) before being sent back into inventory.

    I had an HR21 refurb HD DVR for almost 2 years without any issues...but upgraded to a newer unit thereafter when the opportunity came up to do so.
     
  18. harsh

    harsh Beware the Attack Basset

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    The term that DIRECTV uses in its Protection Plan T&Cs is "comparable features". It doesn't make any guarantees about the unit being the same model or newer.

    http://www.directv.com/dpp_terms/1010_protection_plan_terms.pdf
     
  19. studechip

    studechip Godfather

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    True, but a smaller hard drive isn't exactly comparable, now is it?
     
  20. inkahauts

    inkahauts Well-Known Member

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    Actually I might wonder if that's a better replacement to get. It likely had a hard drive fail or something and they actually replaced it, rather than just someone return it and they just sent it back out. You never know, unless you have one of those tiny wire cameras to shove inside and see the manufacture date of the drive. .
     

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